Serving Catawba, SC and surrounding areas
In business since 1992
Free estimates
Emergency services offered
"Albert was extremely responsive in coming out for an estimate and follow-up, and then called a few days in advance to let us know the date they would begin the work. He described every element in his quotation in detail. Albert uses "Mad Dog" primer (www.maddogprimer.com) and admits that it is expensive. However, he believes it at least doubles the life of the paint and he provides a 5-year warranty and free pressure washing yearly for five years to prove that the paint job will hold up well as a result of using the expensive primer.
We were a bit disappointed in the professionalism of the work crew. They arrived on time but did not seem to have a grasp of the job scope and were very sloppy in beginning the pressure washing. They sprayed water all over the screened porch (which was supposed to be wiped down by hand and not pressure washed) and got pressure washing solution all over our porch furniture. A phone call to Albert got the mess cleaned up and the work crew properly "calibrated." They were extremely courteous guys, though.
They did a nice job on the primer and painting, and also on the fence which we had them stain with Home Depot's Behr deck stain. They were sloppy on some parts of the job, and in a few instances splashed paint all over the screens on the screened porch. The screens were too spattered to clean, and so the job foreman said he would replace them instead. It took him three tries to satisfactorily repair the two damaged screens.
They went out of their way to match the paint color on some of the window, door, and siding flashing so that it would blend nicely with our brick. This was over and above the scope of the job and speaks to Albert's desire to do whatever is necessary to make the customer happy.
Lastly, the crew was totally unprepared for the post-job window cleaning that Albert promised. We had to call twice to remind them to come back for the window cleaning, and when they finally came back they didn't have any supplies. We had to give them towels and they used water, not window cleaner! Then we had to call them back AGAIN when they took our towels with them. They did a pretty poor job on the windows, and we had to go over their work and re-wash all of the windows ourselves.
Overall, despite the problems listed above, Albert is certainly worth consideration as we found his overall pricing to be very competitive and they did do a good job. We would caution anyone who decides to use Albert's Painting to just make sure you closely follow their work and tell them exactly what you want and expect - repeatedly. Albert is always a phone call away and it is a good idea to make sure the crew knows that you aren't afraid to call Albert if you aren't happy. Despite the problems mentioned, the crew was very friendly and really wanted to do a good job. Every item that we pointed out for rework or touch-up was done without argument and with a smile. For these reasons, we would not hesitate to call on Albert again in the future.
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