Get matched with top water heater installers and replacers in Chapel Hill, NC

"Peter and RJ worked efficiently right from the start. They removed the old tankless water heater and mounted the new one. Then, modified and replaced the old gas and water pipes and fittings as necessary to connect the new unit. They were in and out in about 4hrs with no major issues. They did have one minor issue with the outdoor exhaust housing not fitting but performed a work-around to insure the unit would work properly while waiting for the replacement part to come in. When it arrived, roughly a week later, Peter came right out and installed the hood. The technicians were a good team, polite and personable and I was pleased with the finished installation."

"I set up an appointment for a quote from Cape Fear based on a recommendation from a neighbor, and Justin came on time (he actually called and asked if it would be OK if he came early). He was easy to work with, seemed very knowledgeable, and very thorough as he looked at my current setup and discussed the various options for replacement. I liked some of the recommendations he made as far as adjusting some of the duct routing to ease air flow. I decided to have him quote a 2-ton Trane XL16c packaged AC / Gas Furnace unit and XL16c hybrid (AC and gas furnace / heat pump), which was brand new at the time - it wasn't even in their system yet. When I was provided with a quote, the paper listed the 3-ton unit since the 2-ton unit was so new, but Justin assured me that the price was for the 2-ton unit. I received another quote for the same unit from a different company, and the price was significantly lower. So, I went back to Justin and asked him to double check the price. He did confirm that the price listed on my quote was for a 3-ton unit and provided a new number for the 2-ton unit, but I was left with a bad feeling over what would have happened if I hadn't received a competitive quote and questioned them. Also, the other company I dealt with talked with the Trane rep, and stated while the XL16C gas pack was available in a 2-ton unit, the hybrid unit (with gas furnace and heat pump) was not available in a 2-ton unit. This quote process was at the end of December, and they offered an extra $500 off if we would install before the end of the year. Would they have taken the money for a 3-ton unit and only delivered a 2-ton unit, or would they have realized the error when I went to pay and said 'we quoted you the wrong price'? If I ordered the hybrid unit and paid for a 2-ton unit, what would have been delivered? These could have been honest mistakes or not - I really have no way of knowing. In the end, I didn't feel comfortable with the way the quote process went, so I decided to go with another vendor."

"My prior water heater, a 50-gallon tank, started leaking after 15 years. I called Streamline to confirm that it needed replacement, and to replace it. I was considering a tankless water heater already, and the first tech walked me through the pros and cons, then wrote up an estimate. Two additional techs came the next day to install the heater and the necessary gas and power lines. The only issue I had was that one of the newly installed gas fittings leaked gas into the basement. I shut off the supply valve and called Streamline, and they came out within half an hour to fix it at their expense. Mistakes happen, and I was impressed with how professionally they corrected that one."

"Chris and his assistant today, Robert, were professional, courteous, and honest. I scheduled them to change out water supply lines on 5 toilets in our new home. Chris assured me that the lines installed were of high quality and did not need to be changed out. I have plans to install a water monitoring system and will definitely use Cape Fear (requesting Chris, of course) for the job. I highly recommend Chris and by association, Cape Fear!"

"I hired Thermo Direct to replace the ductwork in my crawl space. Their price for the job was fair, the work done professionally and exactly as promised."

"I called in the morning and Chris came out in the afternoon, when I was available. He explained and showed me what the problem was. He didn't have a new water heater on his truck so Tim came about 45 mins. to bring one. Installation was fast and Chris was very professional. They will be the first ones I call if I have any other issues."

"Jonathan was very knowledgeable and was able to troubleshoot a very awkward water heater installation. He was pleasant, tidy, and thorough."

"Six men replaced all duct work. They were very professional. Also had a new water heater replaced."

"Outstanding Service from Modern Plumbing LLC! I had an excellent experience with Modern Plumbing LLC when they installed my new water heater. From start to finish, the service was professional, efficient, and stress-free. The plumber arrived on time, clearly explained my options, and walked me through the entire installation process so I knew exactly what to expect. The installation was done quickly and cleanly, with great attention to detail. Everything works perfectly, and I can already tell the quality of work is top-notch. It’s rare to find a plumbing company that combines expertise, honesty, and great customer service, but Modern Plumbing LLC absolutely delivers. I highly recommend them to anyone needing reliable plumbing or water heater installation—you won’t be disappointed!"

"They gave great advice on where to install the new tankless water heater and worked hard to get it completed. Would highly recommend the contractor."