Get matched with top water heater repair or service pros in Charlotte Hall, MD

"My hot water heater went out the day before Thanksgiving! Hunt sent Kris out that morning and he fixed the problem without overselling. He also promised to come back later in the day if the problem recurred. I couldn’t be more happy with his professionalism and service."

"This company was prompt, gave us a reasonable price, and the system is working very well. We give them an excellent rating for their service, and would recommend them to anyone who needs HVAC repair or replacement."

"Outstanding! Had multiple issues with an aged HVAC system. We didn't have cooling or heating. HPC Services responded promptly, diagnosed the problems and expertly repaired the issues while explaining exactly what happened and how to maintain the system moving forward. Great coordination and teamwork from their entire team. We would not hesitate to use this company again!"

"Great service. Very knowledgeable. Exchanged my old leaking faucet for a new curved faucet. Completed job quickly. I am very pleased with my new faucet."

"Installation of our system was top notch and professional. 6 months after installation of my system, the salesman, Scott, immediately responds to any questions or issues that I have. Their service is great and the quality of our water is remarkable. We are very pleased and can't recommend Orbit Water / Puronics highly enough!"

"Company did a great job installing new faucets, repairing drains in the kitchen, and repairing two toilets....very professional and friendly service"

"My well pump pressure tank needed service and I called Friday and Barbara was very professional and eager to help. She took the time to understand the issue and even reviewed the pictures. Barbara is very passionate about her job. She was able to schedule for Saturday. Dave came out. He called to let me know that he was on his way and let me know when he will arrive. He was very punctual, professional, friendly, and down to business. Totally impressed with the way he solved the problem and made sure that answered all of my questions. This company is very ethical and I would recommend them to anyone."

"Jerry's Plumbing & Heating (Jerry's) was the assigned plumbing contractor in a home warranty plan that I've had for years.  I've used Jerry's in the past for small repairs but nothing of this magnitude or complexity.
Over the weekend of December 13-14, I suspected that my well pump had failed (no water) and made the necessary phone contacts.  Jerry's representatives were at the house Monday, December 15, in the mid-afternoon.  After they confirmed that the pump had indeed failed, they explained what they needed to do and we subsequently agreed to contract terms.  Jerry's people then returned to their shop to get the necessary repair parts. Once they had the parts, the on-site job supervisor, Doug LNU, said we'd have water before they left that evening.  Jerry's people got started late Monday afternoon and worked until nearly 12:00 midnight the same day.  As Doug had earlier represented, "we had water before they left."
When I was younger, I worked in a construction trade.  In the intervening years, my wife and I have owned a no. of homes.  Without reservation, I can say that I've seen few companies or their people work as hard or diligently the way these guys did either making repairs e.g., replacing a roof or installing an HVAC system.  Based on the experience that I had with Jerry's, I would recommend them w/o reservation.
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"James arrived earlier than planned and was immediately ready to go to work. He had given me a quote by phone but when he saw what needed to be done he LOWERED the price by $125.
In short, great professional service from an honest man.
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"Kitchen faucet - After Jason had completed installing the faucet, I asked him to make sure the hoses were on tight; so, Jason double-checked.  I noticed that the faucet installation on top of sink was loose; Jason told me it was because the faucet was a one-pipe installation.
Electric hot water heater & thermal expansion tank installation - This equipment was properly installed by Jason; however, after Mr. Reckert (licensed master plumber) and Jason (apprentice) left, I noticed that there was a good-size dent on the left side area of the water heater, which wasn't there when water heater was removed from the box.  The dent could not be seen from the front of the water heater.  So, I felt around the tank and found this dent, and I used a mirror so I could see it.  I'm disappointed that Jason didn't tell me about this dent.  When I contacted Mr. Reckert on 8/10/2013 to inform him, he said he didn't know about the dent.  My other reason for phoning him on 8/10/2013 was to ask when the WSSC inspection would be done; this week, Mr. Reckert arranged the inspection for 8/14/2013.  I don't think WSSC inspections are currently required on electric hot water heaters, but I wanted an inspection because of the damaged tank and the loose faucet, and because I had never had a thermal expansion tank until now.
Everything relating to the water heater passed the WSSC inspection; the inspector believed that the damage to water heater was cosmetic and that the damage did not extend to the interior of the heater.
Kitchen faucet failed the WSSC inspection because the faucet was loose and "needs to be tightened," which was quite different than Jason's explanation.  After the inspector left, I got under the kitchen sink and saw that the three screws attaching the faucet had not been tightened.  Two of those screws had not been tightened at all; the other screw was tightened just enough to hold faucet somewhat in place.  So, I got my screw driver and tightened all three screws; the faucet is now secure.  Mr. Reckert said that he didn't know that the faucet was loose.
Jason (apprentice) did ALL of the work;  however,  he needed more supervision.  After all, Mr. Reckert said that he did not know that the faucet was loose and that he didn't know that the water heater was damaged.      
Mr Reckert acknowledged that Germantown Plumbing has only two:  Mr. Reckert and Jason.  I will say that if you phone this company, Mr. Reckert will answer the phone himself--he uses "call forwarding." 
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