Get matched with top gas piping pros in Chesapeake Beach, MD

"My wife liked the way he explained things to her"

"The assignment went well. The tech (Stacy) was very knowledge and explain to me the in and out of what might be the issue with the unit. Once the issue was diagnose, Stacy got right to work and resolved the problem within no time. My house is now cooling and ready for the our next HEAT wave. I highly recommend him and HPC services. They did and excellent job attending to my needs and was pretty reasonable in their pricing......Thanks guys!!!!!"

"Charlie and Shawn were simply outstanding installing my back flow valve to meet code for a sprinkler system. They were extremely knowledgeable, courteous and simply reviewed the process to me. Jesee is excellent to work with, and kept me updated with schedule changes and what to expect. They are an outstanding team i would definitely recommend."

"There was a hiccup in scheduling, which they compensated by doing the work on Saturday. Overall a satisfied customer. Recommend to everybody."

"Joe the Plummer , amazing great excellent, customer service with replacing my old outdated water heater with brand new water heater at a great price for my money . Joe also replaced several pipes in my home and give excellent advice on the repairs. Joe continues to do a follow up every 3-6 months on my new water heater. 10/10 on every level of professionalism."

"The job went well overall. Magnolia's estimator and residential field supervisor, Sam Musser, is also a licensed AC system installer, and with his wealth of knowledge and experience he was able to answer all of my questions concerning the installation. Sam was also very responsive in addressing the few concerns I raised during the installation process, and his installation team was very polite, professional and diligent. This included not only Magnolia's employees, who installed new high efficiency TRANE air handler and condenser units, but also the two licensed subcontractors for the new ductwork and the electrical hook up work."

"He's one of the best. Very reliable, honest meticulous with his work. Highly recommend. Very unique"

"Marcus was very professional and friendly. His estimate was broken down and explained unlike other plumbers that gave a quote without explanation. He installed piping and the water softener system and was within our budget. He was not an over-priced plumber. I wanted to attach a picture of his work, but I don't see a way to do so. I would use Substantial Mechanical Contracting again and I would highly recommend their services."

"I used them for over 30 years. They were on time, professional, quick and they did a good job. This is my favorite contractor and the pricing was very fair."

"We received a sales call saying the service was "going to be in our area".  Price quoted was for one 2-story chimney.
We had to cancel our first appt due to our own schedule conflict.
Second appointment agreed upon was to be within a 3-hr window, but we made clear to them that they had to be finished by 11:00, since we had to leave for another appointment.  Dispatcher said they would be the first on our schedule within the window of 8-11 am. When they did not arrive by 10:30, we phoned the dispatcher. She insisted that we were the first on the day's service list, but that they had been stuck in traffic.  (There were no major extraordinary traffic problems that day in the DC area according to the traffic reports.) And she reminded us that they were technically within the 3-hour window.  She told us they were only 10 minutes away at the time of our call, and the service would only take 30 minutes....BUT she could not account for additional unknown traffic issues.  We had to reschedule because we were afraid we would have to leave before the job was finished.
On the next scheduled time, the dispatcher called one hour in to the time window and said the service team could not leave their previous appointment site because there was a gas pipe break, and that it was against the law for them to leave before the gas company arrived.  She wanted to reschedule appt for the following morning--again within a 3-hour window.  She even offered to reduce the price because of the inconvenience.
We did not want to set ourselves up for another likely disappointment, so asked to cancel it all.  Dispatcher was very pushy, argued with us that the last event (when she claimed they had been stuck in traffic for 2-3 hours) they had actually been pulling up in front of our house when we phoned to reschedule (rather than being 10 minutes away not accounting for traffic, as she had originally said).  This differed from the truth, and so lost all confidence.
I am sure the chimney cleaning service would have been fine.  Too bad it didn't work out.

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