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"This was an annual AC/heating checkup, prepaid plan. This is a good value. My only concern is that their estimates for additional work seems high, compared to area averages for similar equipment. Still, I've been working with One-Hour since they were Willis Heating and Air, over 25 years. Their service is top-notch!"

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"Went very smoothly. Everyone I was in contact with was professional. Reasonably priced. The service tech was also very respectful of me being immunocompromised regarding COVID-19, which I greatly appreciated. I plan to use them when it comes time for a tune-up."

"First, let me just say that Hauser's after-sale support is absolutely excellent. They were responsive and eager to help correct any problems we encountered. The problem is not so much with Hauser Air's current staff but the salesman (Jim) who sold us the system and design. When we purchased our house, we knew the system was rather old. After one hot summer and one cold winter, we decided that we needed to completely upgrade it as the interior temperature fluctuation was unacceptable. We got bids from five different contractors for Trane and American Standard systems (both are basically the same products with different brands). Jim came in to our home and sounded very confident in the system that he wanted to sell to us, pointing to his decades of experiences dealing with houses in Southwest Ohio. The technicians sent to us by Hauser were all excellent. They were respectful and diligent in their working. They also did a great job cleaning up any debris. There were some glitches in the installation process that they handled well. However, after the installation, it became apparent that the system wasn't performing up to what Jim assured us. First, while temperature fluctuation inside the house became less, it was nowhere near what Jim had told us. Secondly, we revisited what Jim had told us on the day of his visit and what was actually installed and found a couple of discrepancies. He told us that we would get a second touchscreen thermostat control on the second floor but it was instead simply a temperature sensor. He also initially told us that the package included an Aprilaire humidifier with accurate humidity controls but instead we received an American Standard humidifier that is far less capable. Meanwhile, the zoning system also didn't initially function as intended and repeatedly caused the system to shut down due to air flow issues. Finally, Jim also mischaracterized the zoning system to us. On his sales visit, he told us that he'd zone the downstairs and upstairs when in fact the actual zoning system was more along the lines of downstairs vents being split 40/60, with the 40% downstairs vents grouped along with all supply vents upstairs. Lastly, the humidifier did not have a drain hose installed, splashing water all over my basement floor for several days before the technicians came out to fix it. With all that went wrong, why am I still willing to hire Hauser again in the future? Because their technicians are so nice and responsive. And the system, while nowhere near what Jim had promised us, is still much improved from the 21 year old Carrier system that it replaced. I've also heard some very good things about Hauser's owner, Roy, and his technicians made it clear to me that Roy treats his workers very well and is passionate about his business, and I really respect that. Despite Jim's over-promise and under-delivery, I'm willing to give Hauser the benefit of doubt on this very expensive and disappointing purchase. In hindsight, it's rather clear to me that Jim simply didn't understand the system that he was selling. In fact, on subsequent visits by Hauser's excellent technicians to fix the numerous mistakes made due to Jim's initial design, it became abundantly obvious that Jim simply didn't possess the technical knowledge of how this particular zoning system works before committing to a system. Although the technicians suggested some potential improvement to the design that should improve the overall comfort of the zoning system, it would also cost us even more than the $13,000+ we already sunk into everything. Quite frankly, the overall experience was sorely disappointing. Apparently, Jim no longer works for Hauser. I have no idea whether this is due to customer complaints or whatever. I just wish that I had gone with Thomas Watkins initially, since their salesperson's suggested system design is identical to what Hauser technicians later proposed. It could've spared me a whole lot of headache and hassle over the past year. The simple version of my review is: Hauser Air should be perfectly fine for most of your needs, but unfortunately my experience with them was through a salesperson who didn't understand the expensive products he was selling and over-promised/under-delivered during his brief tenure with Hauser. However, I would like to emphasize that Hauser's technicians and staff are exceptional and among the best I have ever had the pleasure of dealing with."

"Great. They arrived on time, worked industriously, let me know what they were doing, showed me how much disgusting filth they removed, and cleaned up everything better than they found it. Great company! They charge $375 for the first 10 ducts and $20 for each additional."

"These guys were amazing. They were the first ones to call after I submitted a request on Angie's List, and they came out the same afternoon. They did everything they could to keep the price of the repair down, including calling the furnace manufacturer to see if some of the parts were covered by warranty. Then they were willing to work with me when it ended up costing a bit more than I expected (something that was out of their control.) They lent me a few heaters to put in my kids' rooms overnight since the parts place had closed for the day by the time they knew what they needed. The level of care I received from this company was incredible - not something I expected at all. I'm really happy to have worked with them, and I most definitely will be giving them my business in the future!"

"It went great! Dalton had my AC running in no time and it works wonderfully. Would hire him again. 10/10 recommendation"

"We own a home-based business which relies heavily on our computers operating efficiently. We have had a service contract with another computer repair business for several years. Recently when we were having problems with our computers, we tried contacting our service contractor multiple times. He never responded. Feeling frustrated, I contacted James at North Alabama Technical Services and explained our situation. He instantly came to our rescue. He "cleaned-up" our computers and took care of all the problems we were experiencing. He went above and beyond to help us in our dire time of need. We would strongly recommend James and his company for computer service needs. We have now retained him on a service contract and are looking forward to working with him in the future."

"I feel that I must mention how impressed I was with the service that Eagle Energy Geothermal, LLC provided. Within SECONDS of pressing the submit button on the website, I recieved a call from the company. Withinn an hour, they were at my grandmother's house taking care of things. She lives alone, and her A/C was not working in 90 degree heat! She happens to have a very old unit, but they were still able to fix it... I feel they went well above and beyond the call of duty!"

"We got estimates from 3 providers, and went with Comfort Solutions because their offer was good, and they were also someone we had been dealing with for years. They installed a Lennox furnace (EL296UHV-090) and Lennox Central Air unit (XC14-036) with associated coil along with all associated work (ductwork, remounting humidifier, installing new thermostat, and removal of old units) as scheduled without any problems. The two installers were friendly and hard working, spending a long day installing both units. (The only thing they forgot was a winter cover for the AC they said they'd provide, but they promised to bring it out with the Fall maintenance check).
We haven't used the furnace yet this summer other than the initial testing after installation, but the AC has been working just fine. I'm amazed how quiet the new AC unit is; you can carry on a conversation standing beside it while it runs without raising your voice.
Additionally, I'd like to commend Comfort Solutions for letting me know about an energy improvement rebate as a Duke Energy customer. Because of the improved energy efficiency of the new units, they did all the paperwork to apply for the rebate with Duke, and we got a $200 check a couple weeks later. Thanks for the great work!
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