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"The repairman arrived toward the end of the assigned appointment window, sitting in his truck for 8 minutes before starting work. He examined the system and told me that the evaporator coils were iced-up, and he recommended that we let the system thaw overnight and have another repairman return the next day to add R-22 refrigerant. When I asked him if there were any other options he offered to run the heat cycle to thaw the evaporator coils and then he could make an assessment. After returning outside, I found the repairman running my water hose to cool the compressor, because it had severely overheated and activated a thermal relay preventing the compressor from running (he explained). I inquired about conducting a leak test, and the repairman said it would have to be scheduled another time for an additional charge. I declined the leak test and went inside my home while the compressor finished cooling. When I returned outside, the repairman had added R-22 without advising me of his intentions. Asking how much he added, he said it took two pounds at $95.00/LB R-22. I left and he continued to check the system operation. Working outside my home near my condenser I saw the repairman on his phone. As I walked up to him he told me that the condenser was not operating at the correct pressure and amperage and that he had only seen a compressor fail in this mode "once several years ago." Accordingly, he needed some advice on how to proceed. After discussing the impractical option of replacing the compressor for approximately $2000, he then offered to price a system replacement (without mentioning any need for evaluation or planning: SEER, cooling/heating requirements, square footage, insulation, ducting inspection, permitting, etc). Here is his official proposal that he squeezed into the end of his "DESCRIPTION OF WORK" section on my invoice: "$5746.68 CARRIER 4TON HEAT KIT AND PAD USE EXISTING STAT, STAND, Copper, drain and electrical." Before he prepared his invoice, I told him that I had an Angie's List coupon for $40. When he presented the invoice, it had 2 1/2 pound of R-22 added (versus the 2 pounds he had previously stated). I signed the invoice after discussing this issue, and the repairman departed approximately one hour and twenty-three minutes after he parked his truck. Issue 1: I never explicitly authorized the repairman to add R-22 to my system. Issue 2: After adding refrigerant, he determined that the compressor was defective. Could this not be detected before wasting refrigerant and my money? Issue 3: In the invoice DESCRIPTION OF WORK he notes: "As I added to 3rd lb [R-22] compressor over amped and STARTED clanking. Excessive oil" I suspect that severely overheating a marginally running compressor in a 12-year old condenser unit would cause further problems (apparently a compressor failure)."

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"I went to Home Advisor to find reputable firms to provide quotes on a new Heat Pump and its auxiliary equipment. Much to my surprise, they recommended only two firms. Since I was aware that this project would cost $3,000 or more, I decided to not limit my options to just two firms. Since the unit I would eventually purchase was replacing the builder’s grade unit that came with my new home, purchased in 2004, I contacted the firm that installed the original equipment and the firm that maintained that equipment for 13 of the 15 years. Apparently, unbeknownst to me, Home Advisor must have a pending jobs listing that other firms can check periodically in search of prospective customers, and two other firms contacted me directly requesting a chance to bid on my project and I happily accepted. The equipment being replaced was a Lennox 3 Ton 10 Seer unit. The units quoted were: Comfortmaker, 3 Ton 17.5 Seer, variable speed heat pump system Trane, 3 Ton 16 Seer, single stage heat pump system. Lennox, 3 Ton 16 Seer, single stage heat pump system. Carriage, 3 Ton 16 Seer, two stage heat pump system. Daikin VRV , 3 Ton 16 Seer, Variable stage heat pump system. Amana, 3 Ton 15 Seer, single stage heat pump system. After investigating contractor reputations and analyzing the specifications and weighing advantages/disadvantages versus price, I determined that my best option was the Daikin VRV unit. The contractor, 1st Coast Climate Control, LLC, has a first rate reputation with the BBB, Angie’s List and Home Advisor. Their representative, Ed Kitchen, is an excellent salesman and installer. He spent at least an hour pointing out all of the benefits of this particular unit. Of all the units quoted, theirs was the only heat pump that would easily fit in the confined space that my town home unit provided for installation. Unfortunately, during Ed’s presentation my wife was occupied elsewhere and when she returned home she requested that I ask him to do another presentation, he graciously came out to our home again and went through his presentation so that she would have the opportunity to learn about the new equipment and ask questions as they occurred to her. Daikin, a Japanese firm, is the World’s Largest Producer of Air Conditioning Systems. While in the military, I spent four years in Japan, and I witnessed the work ethic and dedication that workers invest for their employer. You will not find a more conscientious group of employees anywhere. Since we are one of first families in this city to have this particular unit installed, the Daikin’s Territorial Sales Manager, Fernando “Tito” Quintana, was on-site during the installation. He was very enthusiastic and assured us that his firm was invested in ensuring we are happy customers. Needless to say, the installation went smoothly, Ed and his crew worked diligently and cleaned up after themselves, leaving us with a stable and pleasantly cool environment at the end of the day. We are more than pleased with our selection, the equipment is silent and runs smoothly maintaining a consistently comfortable environment."

"Excellent service from an outstanding technician. Jimmy arrived early, taking a chance that we would be available two hours earlier than scheduled. He was courteous and explained in detail every step he was performing during the inspection. I can not say enough about the professionalism and demeanor he demonstrated while providing the outstanding customer service I have come to expect from Waychoff's Heating & Air, INC."

"Great company for any AC need. Technician was very informative and efficient and received an unbeatable price. Will definitely recommend."

"Getting estimates I called 3 sources including the company that now services our A/C Heating. Jack Strickland came in slightly above one and way below the other. The important thing was he reread the warranty held with our current company and found they had overcharged me $396. He also pointed out other aspects of the warranty.
When the warranty finally expired I called Jack Strickland and accepted his offer for the additional work I needed done.
Polite, Prompt, Professional-can't say enough good.
I'll be calling them soon to replace my current system.
"

"Excellent service and very fair pricing. I won't think of using anyone else for all my AC/Heat maintenance and repairs and will recommend Stewart Air to everyone I know."

"The GOOD: So nice to call a company and get a person answering the phone on the first or second ring and it was a HUMAN. The BETTER: I told them it was urgent they were here in two hours. The BEST: I told them I thought it was the heating element, they picked one up from parts supply warehouse on the way got here. Told me it was NOT the heating element (save your money) call an electrician, it is the outlet. BOOM, mic drop... Further referred me to a reputable electrician who ALSO came out same day. Jason gave me a magnet business card I put on the side of our washer... DEFINITELY the ONLY appliance repair shop I will call for the foreseeable future. P.S. They do not offer discounts, but they also dont give BS and they dont charge you for things you dont need. Best Angie referral EVER!"

"Williams Air was able to come out quickly to fix my system! When the air goes out in late summer, it can be the worst news. A simple phone call and Williams Air was on their way. The problem was fixed appropriately and quickly. The price was reasonable also!! Thank you so much for the professionalism! We will definitely be using Williams Air if anything goes wrong with our AC system!"