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"They've been through here on several occasions.  We had our water heater die, so they did the water heater and they hooked it up and everything, and they sent the same guy again.  When we bought the water heater we got a couple of quotes.  We really, really liked the guy who came in and he also installed, but we were real impressed.  We really liked the guy we worked with; I mean he was really knowledgeable, you could tell he knew his stuff.  And so we said we will go with you if you are the one who installs and he said okay.  Well then they called us and they're saying 'so sorry, I can't make it, double booked or whatever, so we're going to send, let's say the next guy's name is Bob.'  Well, we went ahead with you because we were going to use you.  Tell us about this new guy.  Is he any good?  Yes, highly recommended, very good - all this stuff.  And so we go well, okay, based on your recommendation because we were talking to the guy who promised to come.  Nope, not him - somebody else - not even the second guy who was promised.  So he comes - he did an okay job installing, except we can't get any hot water after he leaves.  And it turns out that he had put it on - or it was on when it arrived, whatever  -  on vacation hold.  There's a knob downstairs but we didn't know.  And also, when you get a new water heater, new things, a lot of times they'll sit and explain some things, like here's your paperwork.  Nope - the guy's just done and he left.  So we go look and we don't have any hot water.  So we finally call late that night because the guy says it'll take about 45 minutes to heat up.  Well, two hours, four hours, we finally call and the guy had it on vacation so it was heating at like 70 and it's supposed to be a minimum of 120.  So we had to call and they walked us through what we needed to do.  That wasn't so good.  That's kind of B & D in a nutshell. It's like they have some really good people and some really bad people.  We had a good quote, we liked the salesman, but they did not follow through on the promise of sending that guy or the next guy, and then the guy who was there didn't set it up properly.  But then on the positive, when we called 10 or 11 o'clock at night,  the guy was able to nicely help us walk through and find out what the problem was, and we fixed it.  So it was nice that they were available.  There's been some times when they've been amazing - good; we had B & D install our sink when we remodeled our kitchen and the guy was awesome, he did a great job.  But then we had a leak in our tub that we had worked and worked, couldn't figure it out.  And the guy who came, he's the one who we said don't ever send him back.  They guy sat on our tub and had us run around the house while he turned the water off and on.  I'm like, wait a minute - shouldn't you be looking for the leak because you're the plumber and you're the one who knows what to look for?  So we thought that was weird.  And then he finally, when it's all said and done and he's been sitting by the tub the whole time, turning the water off and on, he says, well, I don't see it.  It doesn't appear to be leaking.  The next day, we have a closet that you open it up - we store blankets - and it's also got the panels to get to the back of the shower.  Right?  Well my husband was looking for something or we were in there trying to figure it out ourselves and he had a flashlight.  And it was later, because normally I think we're doing it during the day, but it was a little bit darker and the light from the flashlight shone and it was coming straight through, all around all those faucets, all around the tub fill.  Oh my goodness, so then we started moving and we got - water just would go - it made total sense.  So then he re-caulked, so we found the problem and we re-caulked it, right?  Well it turned out later there was another problem - it's been kind of a little here, little there king of thing.  I mean, it'll be good for awhile, like a year, and start leaking again.  So the bottom line is that big, fat, lazy plumber who had us run and he sat there the whole time, never even saw all the problem areas that were all around the faucets.  So I wasn't happy about that.  So we went to another plumbing company that was the least expensive and the highest rated.  And we just had him come in and he fixed it quickly.  He had to cut out part of the pipe that fed into the faucet and we got all new faucets and everything for the bathroom that we've had the non-stop problem with.  So we replaced that but also, if you go into the wall, there's a round device that feeds the water into your faucet - that was the leak - that was it.  So that was taken care of.  We're kind of done with B & D Plumbing - they're too hit or miss."

"Tony was great! Our hot water heater went out yesterday (4/20/15) and we did not realize it was out until 10 pm that night. The next morning (5:30 am) I submitted a request for service and Tony was able to come out by 7:15 am. Within 5 minutes Tony had the hot water heater running again. Along with the service Tony provided advice on how to prevent our issues again. Thanks Tony!"

A happy, healthy family thrives with pure, chemical-free water and safely functioning plumbing and climate control systems at home and at work. Finken is made up of two sister companies Finken Water Solutions & Finken Plumbing, Heating & Cooling working side by side to bring you whole-home and office climate comfort and clean water solutions. Finken Water Solutions is your premium source for water treatment and bottled water for your family and co-workers — we even deliver coffee and water softener salt to your door! For problem water as simple as hard water to as complex as arsenic and nitrate tainting, Finken has chemical-free filtration solutions to purify even the nastiest water. We even offer financing and rental options so everyone has access to the purest water possible, straight out of their tap, for better drinking, cleaner laundry and squeaky clean skin and hair. When it comes to bottled beverages, Finken has you covered from our five kinds of bottled water to our 100+ varieties of brewed beverages. Finken Plumbing, Heating and Cooling is ready to tackle your home or commercial construction or remodeling projects and repairs. We work with the best builders in the business to create safe comfortable homes and working environments. From new construction to remodeling, cozy homes to comfortable apartments and office complexes, Finken is the go-to choice for plumbing, heating and cooling contracting. Got a serious plumbing or HVAC predicament? Finken is on call for you 24-hours a day. When your furnace, air conditioner or toilet is clinkin’ better think Finken!

"I came home from camping on a Sunday night, got in the shower, and quickly discovered there was no hot water in the house. Further investigation brought me to the basement, where I found water coming out from the bottom of the water heater, and a motor continuously trying to run. I shut off the water heater and called and left a message for Randy Lane on Sunday night around 7pm. I talked to them Monday morning and arranged to have them come out Tuesday afternoon at 2:30. They called and said they were going to be 2 hours late, but ended up only being an hour late. That was okay. Shortly after they arrived, they had to run out and get a different water heater at the warehouse (note special venting mentioned above). They didn't charge us for their travel time. They got it installed in about an hour, and were on their way. Shortly after they left, we saw a small leak on the cold water inlet side. We called and they came back in the morning and fixed the leak. When I went to shower the next morning (before they came), I noticed again that we had cold water. As it turns out, they had forgotten to turn on the heater after the leak repair. The next day I noticed a big rust stain on the driveway. I'm assuming it was from rust from the old heater. It doesn't look like they tried to sweep it up. We had a couple of other projects we wanted to have done when they were here. They were on the call sheet (the one the scheduler fills out). We had a kitchen sink where the hot water ran slow and a tub faucet that needed to be replaced. These didn't get addressed, because it seemed like the guys were in a hurry to get done with their work day. They said we'd have to call and make another appointment to get the other work done. They didn't even make a quote for the work. The water heater is a good water heater, and we haven't had any issues since we got the leak fixed. We're going to use someone else for the other jobs, because it seemed like they were too busy to deal with the other stuff."

"This company has treated me well, especially Mike Museus, who worked over a year (last summer and this spring) to find out why there was a fluid leak in my new AC unit. The leak didn't affect the cooling of my home so I wasn't concerned, but Mike was persistent, even to returning finally with an "expert" to help diagnose the problem. What they found was that the A-coil above the furnace was full of tiny pinholes. On the day this was to be replaced, Steve came before 9 a.m. to remove the defective A-Coil and install the new one. He worked on it all day, without lunch or a break, leaving shortly after 5 p.m. There was no charge, as it was still under warranty. With all that, he still took the time to explain to me why the replacement was so important: that the defective A-Coil could eventually leak enough to damage the furnace below it. Because he was using solder, I believe, to install the new part, he turned on the ceiling fan in the adjacent room to mitigate the fumes. My only complaint is that a few of my vinyl floor tiles were damaged/discolored by the soldering process. That part of the flooring has had water damage before and is missing a few tiles so, after a day of hard work, he may have attributed the damage to work done before. It's not a big deal; I just wish he'd have said something. I have to hand it to Steve, though; he was working by himself, which frequently required him to leave the furnace area to check the outdoor AC unit, then rush back to the indoor work. I think it might have been a two-person job. At least, an assistant could have facilitated some of the work done."

"Jason showed up on time.  He worked quickly and efficiently and with great effort.  He communicated well, including what the price would be up front.  The problem was much more complicated than originally thought, and he might have gone slightly over the one-hour minimum charge, but he only charged me for one hour.  I would recommend them.  I sometimes get a gut feeling I am not getting my money's worth when having repairs done at the house, but this was NOT the case with SOS.  I felt like I was being treated very fairly, and dealt with honestly.
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"Mark arrived at the time he said he would be here and took care of the problem in short order.  He also had a lot of great information on options for when the time comes to replace our 10 year old water heaters.
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Alpha Plumbing Heating & Cooling LLC is your reliable, all-in-one resource for essential home services. Our licensed technicians specialize in all things plumbing, heating, and cooling (HVAC). For plumbing, we expertly handle leaks, drain cleaning, water heaters (tank and tankless), and gas piping. For climate control, we service, repair, and install all models of furnaces, boilers, heat pumps, and central AC systems, plus ductless mini-splits.\n\nWe are committed to quality craftsmanship and transparent, honest service—we are non-commission-based. We understand emergencies don't wait, which is why we offer fast response times and strive for same-day solutions. Our team respects your home, works efficiently, and adheres strictly to code. We use the latest technology to ensure a lasting fix, not just a temporary patch. Choose Alpha for reliable service and total peace of mind. Your satisfaction is always guaranteed.

"Repair went very well. Serviceman was prompt, knowledgeable, and efficient in dealing with issues.
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"He was very nice to talk with and repaired our washing machine. He even helped sweep the water out."