Get matched with top brick or stone siding: repairers or partially replacers in Dearborn Heights, MI

"Time for an update, I am happy to say I can now give this company better grades on everything.  The manager who never got anything done for us and mostly never called back has been replaced, and the guy they sent to rectify our issues, Eric, did an excellent job and was very knowledgeable and professional.   He was not involved in installing our stove, but I am glad they replaced those people with somebody who knows their stuff.  He gave us our stove knob (yes, we finally got one) but more importantly he immediately recognized the chimney cap issues the other guy who didn't know what he was doing did, and he ordered the parts and came back 2 weeks later and fixed it, so as of last week we are very happy customers.  We also needed a chimney cleaning and Eric did a great job on that too.   Now that they have changed the management and hired people who really know their stuff, we can highly recommend them.   

Honestly, I am completely and totally exasperated with this company.   If you want a really professional job, hire true professionals or do it yourself.  If you want a cheaper, adequate job with tons of  frustration and loose ends, use this company.   The top of 2 bricks on my hearth have digs in it from when they put the stove in, they gave us some bricks, but if we want it repaired we have to do the work or hire somebody. My insert is missing it's knob (they NEVER gave us) and we have tried to get for ALMOST 9 MONTHS now, and they are giving us some lame excuse they can't get the part, it is completely and totally ridiculous.  From the start, they were bad, our salesman didn't show up and didn't call for our first appointment and then gave some excuse after we had to call the main office and complain.  It only got worse from there, I have been complaining to my husband the entire time, and he keeps trying to deal with them, but even he had enough (finally) when he wanted them to fix up the crappy job they did on chimney cap, and they give us an $8,000.00 estimate to completely re-build our chimney.  A.  Our chimney does not need to be completely re-built, and that was NOT what we asked for in any way, shape or form and B.  If I ever did decide to have my chimney re-built, there is no way on earth I would ever hire this unprofessional company again.   I am not too thrilled with Osburn either, the missing knob and the fact that the flashing around the stove is terrible and cheap looking.  We have purchased some tiles we are going to install ourselves, or hire a true professional, but we have had enough of these clowns.  If you like playing phone tag all the time, getting excuse after excuse after excuse, unprofessional results and taking lots of aspirin, then by all means ignore this review, otherwise, buyer beware."

"They replaced several rows of broken bricks at the foundation of the house - without jeopardizing the integrity of the wall as well as replacing some bricks by the front door and installing a limestone plate by the door sill. Work was done professionally by Evan's crew within the estimated time and everyone there was very courteous."

"We found this company on Angie's list and reviews were great. We spoke with Kevin about getting an estimate and they came out the next day to give us a quote. When we called to set up a date for repair, they came out the same week! I had expected the job to take all day but they worked hard and were gone shortly after lunch. The job turned out to be more work than was expected because the chimney was in bad shape and the back corner of our house was falling off and had to be completely rebuilt. Lee (the owner) did the extra work at the original price they quoted us and took me on a thorough walk through to show me what was done. The workers were very polite and I would recommend them in a heartbeat.
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"Taylor and his crew did a great job. The crew was professional, punctual, and respectful from start to finish. They did a great job matching the brick and handled a difficult repair with ease. I highly recommend Arbor Brickworks LLC.
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"Nosh is a true craftsman and an outstanding professional.  He provided a clear quote and stuck to it despite some unforeseen additional expenses.  His craftsmanship and professionalism is second to none.  He and his crew arrived each morning, worked hard, and cleaned up every day.  When more of the old stone was damaged than expected, he made MANY calls around to warehouses and was able to find an exact match to our 9 year old stone!!!  It's not just a match, even...it's the same stone.  It had be sitting in the warehouse for 9 years.  He bought what he needed for the job, advised us to get more for future repairs, and delivered it to our home.  I think we bought everything the warehouse had.  We'll never be able to find that stone again (as many masons have told us previously), but now we won't need to.  Most other contractors just don't put forth that extra effort to do the job right and make the customer happy.
When discussing other potential projects and details, he is very cost conscious while still having an eye on aesthetics.  He even came back after his work was complete to meet with carpenters to provide guidance on working around the remaining poorly installed stone.  We some of the caulking around the base of our backsplash had tiny holes after drying, he came back and fixed them.  We will definitely have Nosh back to repair more of the stone and do other masonry and tiling work.
Nosh has a bit of an accent, but it's really nothing...just a little extra patience when communicating over the phone.  With his skills and experience, this is the expert you want to do your masonry work!  Finding a true and honest craftsman like Nosh is 1 in 10,000 at least.
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"They knew what they were doing. The work took a few hours. The guy that came out for the estimate was knowledgeable and didn't push me to replace things that didn't need replaced. He explained to me why there were cracks and why it was common and I shouldn't worry about it. He made me feel comfortable."

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Bill was on time and did a perfect job with a challenging task (our fireplace exterior, being stone, is extremely uneven). He did extra work to seal the doors to the stone and it looks gorgeous! I told him the week since he fixed our damper had greatly eliminated the cold blasts that had been entering the house, and this should completely solve the problem. The work Bill did was far better than anything we could have done and it looks terrific. It adds to the value of our home and increases our comfort.

I learned that Dr. Sweep also does masonry work (such as tuck pointing and cement repairs) and I will definitely hire them again.

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"Everything that Brick Concepts LLC did for us was great. They were quick, clean and very efficient. They were available, professional and pleasant."

"IT went well...However i noticed after few days that one of the slabs is not levelled proplerly ... I plan on calling them to fix it as they have given 2 years of warranty. Other than that it was a wonderful experience
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"The owner was forthright and responded to my inquiry promptly. It was a small job, yet the workman took the utmost care and attention in completing the work.  It was a job well done.  I had contacted many contractors  previously who would not even come out to give me an estimate because it was a small job. I appreciate  the fact the the owner and worker took time to get a good match on the brick and treated my small job, and my property, like it was their own."