Get matched with top water heater installers and replacers in Durham, NC

"I've done business with Air Experts for well over 10 years from installation of a replacement system in our previous house followed by regular service and service in our new house. We're on the annual maintenance plan. Techs arrive on time, are neat, take care of the maintenance efficiently, explain what was done and handle the paperwork quickly. Will continue to use them and recommend them."

"I set up an appointment for a quote from Cape Fear based on a recommendation from a neighbor, and Justin came on time (he actually called and asked if it would be OK if he came early). He was easy to work with, seemed very knowledgeable, and very thorough as he looked at my current setup and discussed the various options for replacement. I liked some of the recommendations he made as far as adjusting some of the duct routing to ease air flow. I decided to have him quote a 2-ton Trane XL16c packaged AC / Gas Furnace unit and XL16c hybrid (AC and gas furnace / heat pump), which was brand new at the time - it wasn't even in their system yet. When I was provided with a quote, the paper listed the 3-ton unit since the 2-ton unit was so new, but Justin assured me that the price was for the 2-ton unit. I received another quote for the same unit from a different company, and the price was significantly lower. So, I went back to Justin and asked him to double check the price. He did confirm that the price listed on my quote was for a 3-ton unit and provided a new number for the 2-ton unit, but I was left with a bad feeling over what would have happened if I hadn't received a competitive quote and questioned them. Also, the other company I dealt with talked with the Trane rep, and stated while the XL16C gas pack was available in a 2-ton unit, the hybrid unit (with gas furnace and heat pump) was not available in a 2-ton unit. This quote process was at the end of December, and they offered an extra $500 off if we would install before the end of the year. Would they have taken the money for a 3-ton unit and only delivered a 2-ton unit, or would they have realized the error when I went to pay and said 'we quoted you the wrong price'? If I ordered the hybrid unit and paid for a 2-ton unit, what would have been delivered? These could have been honest mistakes or not - I really have no way of knowing. In the end, I didn't feel comfortable with the way the quote process went, so I decided to go with another vendor."

"Perfect. I know this because I had a different company come out, say they would install 7-10, after 11th day started getting run around, 20th day I called this company. They came same day, installed within 4 days, submitted my rebate from Duke for me, comes with excellent warranty and they offer a service plan cheap enough I can afford. Single woman who cant tolerate heat along with aging dogs, they put my needs in first. Very happy. Will have them back to install hot water heater! I didn't like that they added $500 to billing to get me the 0% for 5 yrs payment plan but it is what it is in this day."

"Removed old hot water tank and replaced it with a tankless hot water heater. Work was done in crawl space with less than six feet height available in work area. All done in a few hours last September. It's now the following August (11 months or so later). Everything seems to be working okay. Workmen were polite, professional, timely, focused on the job, carried away all the old parts and cleaned up well---we were quite pleased with the whole process."

"We selected this company for a water heater replacement job for which we received five estimates. Arcaneâ s quote was competitive but it was the perceived better value and honestly that most influenced our decision. They showed up as scheduled and completed the job on time and to our satisfaction."

"Installed tankless water heater in garage, removed old water heater from my attic, added a utility sink to my garage"

"Outstanding Service from Modern Plumbing LLC! I had an excellent experience with Modern Plumbing LLC when they installed my new water heater. From start to finish, the service was professional, efficient, and stress-free. The plumber arrived on time, clearly explained my options, and walked me through the entire installation process so I knew exactly what to expect. The installation was done quickly and cleanly, with great attention to detail. Everything works perfectly, and I can already tell the quality of work is top-notch. It’s rare to find a plumbing company that combines expertise, honesty, and great customer service, but Modern Plumbing LLC absolutely delivers. I highly recommend them to anyone needing reliable plumbing or water heater installation—you won’t be disappointed!"

"I contacted Alexander Heating and Air to fix my water heater on Wednesday and they were scheduled to arrive on Friday. The team of two arrived on time with smiles on their faces. The heater's Pressure Reducing/Pressure Regulating Valve (PRV) valve was bad and caused my whole house water pressure to be very low. Also, I had excessive water trickling on the garage floor from the overflow pipe (due to a defective expansion tank. It’s the expansion tank’s job to take on this “extra” water caused by thermal expansion). Jeremiah, who did most of the talking explained what was going wrong with my heater, explained my options, provided an estimate, and explained that my specific water heater was about at the age that it will likely need replacing. It was good to know as I can now get my finances in order to eventually get a new one. He even explained financing options to me should I want a new heater and need financing. The two were friendly (did I mention Jeremiah is a Veteran), knowledgeable, worked quickly in the heat (they had to go under my house), and cleaned up and were finished in no time. The price charged was very reasonable, especially considering that I couldn't water the lawn properly, showers in house with low pressure was awful, water flow on garage floor would ultimately cause floor damage, and I didn't have to purchase a new water heater, yet. I really have had such good experiences with Alexander for several repairs they have made for me in the past, too My water pressure in the house is back to normal! I am more than satisfied with Jeremiah and the Alexander Heating & Air team."

"Chris and his assistant today, Robert, were professional, courteous, and honest. I scheduled them to change out water supply lines on 5 toilets in our new home. Chris assured me that the lines installed were of high quality and did not need to be changed out. I have plans to install a water monitoring system and will definitely use Cape Fear (requesting Chris, of course) for the job. I highly recommend Chris and by association, Cape Fear!"

"I purchased a new water heater to replace our existing 15 years old version after originally considering a tankless option - the technician was most helpful and obliging completing the work within 4 hours."