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"Timely and professional. Responsive and completed the job faster than expected with cleanup. "

"He's very good, the job was done well, in a timely manner. Satisfied, everything looks good!"

"Fast and friendly service"

"Don Hinkle is great to work with! I had a problem with my sewer main and he came right out the next day. He listened to the symptoms and my assessment of the problem, explored my basement with me and then investigated outside as well. He was very knowledgeable talking about what it could be, what he's seen and knew exactly what to ask and where to look to uncover the problem. He diagnosed the issue and came up with a solution and plan right away. He came the next day to rod out my sewer which was the core fix and did a great job and scoped the line before and after to show me the difference it made. Don did the work himself, he was courteous, easy to communicate with and work with, and highly effective at solving my problem. 5 stars! I'd recommend Don to anyone for what he does."

"Mr. Gentry was negligent in the installation of the sump pumps by not drilling weep holes for the sump pumps in the PVC pipes per the installation instructions. This caused the sump pumps to malfunction and my basement to flood. Mr. Gentry was out of town when my basement flooded and I called Four Seasons to fix the sump pumps. Four Seasons did so by drilling the weep holes in the PVC pipes. In addition he found a microfiber rag wrapped around the battery pump which must have been dropped by Mr. Gentry during installation. This rag also prohibited the pump from activating. The cost for Four Seasons was $572. My basement was damaged by the flood and we hired Parkside Restoration to remove the damaged carpeting and baseboards. They set up 20 air movers and 2 large dehumidifiers for 4 days. The cost was $4,470. As the water had seeped up the walls, I had to repaint the basement at a cost of $236. I did the painting myself. The new carpet cost is $4,183. Mr. Gentry charge was $3,300 for the sump pumps installation plus some additional plumping work. Contact with Mr. Gentry was made via email on Sept 8, 2024 to which he responded about how much money I was looking for to which I responded that I had not looked @ carpeting yet and would contact him when I had a final amount. My 2nd contact with Mr. Gentry was on October 16, 2024 when he stated that he only warrants his work for 1 year and the flooding occurred 16 months later so he would not assume any responsibility. I told him the pump failure was caused by his negligence to drill weep holes in the PVC pipes per installation instructions. I again contacted Mr. Gentry via text on October 18, 2024 to attempt to settle. He called and stated he would call me on October 21, 2024. We did not hear back from Mr. Gentry again. I would like total reimbursement for the damages to my basement of $9,461 which includes the costs of Four Seasons $572, Parkside Restoration $4,470, paint $236 and carpet $4,183 totaling $9,461."

"Terry does great work. He is extremely professional and ensures that job is completed per codes and guarantees his work.. He is responsive to customer concerns and always on time. I would highly recommend Terry for any plumbing repair job or for any type of plumbing installation."

"On time, very professional, courteous, answered al questions"

"Excellent company hot water heater went out they were there the next morning on a Saturday couple hours job was done. Very professional Shane and his crew went above and beyond highly recommend them for any plumbing needs, i will be using them if needed that's for sure. Excellent business"

"We needed a water heater permit obtained and an inspection done by the city of Elgin. Tim took care of getting the permit and making sure the water heater was installed properly so the inspection passed successfully. Tim completed the task on time and was very professional. A+ transaction. "