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"Service tech was efficient and professional."

I’m an local hvac technician with over 20 years experience

Embers is a Class A contractor, license # 2705197165 and A+ rated with the BBB located in Suffolk, VA, serving Suffolk, Franklin, Chesapeake, Portsmouth, Norfolk, Virginia Beach, Isle of Wight, Smithfield, Hampton, and surrounding areas. \n\nWe deliver heating, cooling, and maintenance solutions—whether you’re looking to prevent issues, fix a failing system, or replace with modern equipment\n\nOur licensed experts focus on keeping your home comfortable year-round.”\n\nOur motto is "Embers Remembers," because we remember that our customers' comfort and time come first.\n\nWe keep detailed notes about every system, so you don’t have to explain where everything is. We will send out reminders when it’s time to schedule maintenance.\n\nLet us do the work, so you can sit back and enjoy the comfort of your home.

"It went well. We will use his services again, if necessary."

"Technician was prompt arriving , took time to answer my questions and took extra time to explain the different types of heating cooling units in  comparison.  I always get excellent service from Russell Htg/Cooling.  Have been with them since 2004 when they installed my new htg/cooling system.  They had to take off the ladder  attic door in order to install the unit in 2004  but  put it back just the way it was before removing it, very impressed with their quality of workmanship .   Their office staff is also very friendly and helpful.   They also followup to see if customer liked the service that day. and if customer had any questions.
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"Mike and Crystal were very professional from the first phone contact through the completion of the work. They showed up on time, their work was neat and they worked very efficiently. My windows were in pretty bad shape. They really took their time and prepped them very well which showed in the finished product. When asked to redo or touch up anything it was done without question. In the end we received a very good paint job on a timely basis and at a competitive price. I have already recommended Mike's Painting to others in my neighborhood and would use him again for future painting needs.
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"By the time the service rep was contacted and he called us, we had purchased the part and repaired the air conditioner unit ourselves. We had hire the service company to do a complete service on the unit on June 23,2022. I would recommend Freedom Heating and Air to anyone needing service. They were very professional and did a thorough job. They explained what they were doing from beginning to end. We were shown pictures of before and after as they did the work. We will use them again if it becomes necessary."

"They came in to inspect our firplace and chimney the summer of 2012, and they were honest with us.  The person who came out let us know that our system was in great condition, and did not need any service. He could of easliy over sold us on unnecessary products and services. We appreciate his honesty.
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"They have always fixed the problems that we've had. Frustrations? Delays? At times. We live in a flawed world. But overall, service has been professional and well done. It has always been worth the monthly fee and deductibles. If you consider that most appliances today only last five years or so, breakdowns are going to be a given. Our most recent repair will require at least two service calls and an $1800 part. That more than pays for our entire year's fees."

"Hired vendor to perform the coupon deal.  Found mold in the unit; they tested and cleaned the unit, and duct work.  They were courteous, well informed.
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