Get matched with top fire or smoke damage recovery pros in Fogelsville, PA

"I contacted SS concerned about my family’s health and a possible mold growth. They came out promptly after making the field appointment, allowing me to get the information I needed to get us all in the road to recovery. We’re grateful for their professionalism and detailed information."

"I had hired the company to clean two light colored carpets and one set of steps.  As it turned out, one of the carpets was actually a wool rug, and Shawn explained that the hot wet-cleaning process he uses could potentially damage the wool rug.  He does wool rugs at his plant from April to October using a different process.
It was hugely helpful to me that Shawn explained the construction of my "berber" carpet and that once the fibers are tamped down, they remain tamped down. Despite the constructure of the carpet, Shawn did a great job in the cleaning.
After cleaning the carpet, instead of the third area, Shawn cleaned a large navy blue sofa.  Cleaning such a sofa costs $99 alone, but he did not charge anything extra.  He did a great job on the sofa even cleaning the four throw pillows sitting on the sofa.
I have lived in multiple homes over the years and have had my carpets and furniture cleaned frequently.  No one has been so thorough in explaining the process before or taking the time to clean so completely.  I really appreciated the time Shawn spent to clarify the material of the rug and realistic expectations of cleaning.
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"The service was good. We just paid the $59 Big Deal. They were great and professional. The price was fine."

"Mike was the one who handled this project. He was very punctual and did a good job. He understood the problem, damage and worked accordingly, even gave an extra day with no charge. Completed the job to my satisfaction. Thank you Mike. ??"

"Initial project: Grade B.  Overall went well.  Only reason for a B is that they noted that they were going to put a trench around my laundry sink as a means to prevent damage if it overflowed.  But when they came back to do the job it wasn't done.  Overall I haven't had a drop of water since the install so that is very good.  The rep was Adam.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM, he noted that this wouldn't have been an option in the first place as it could pose a local issue (gray water pumped outside the home.

 Warranty: Grade A. Adam (rep) noted to me that no matter where (not through windows or above obviously) water came in (walls or floor) that the warranty would cover it.  Well you don't get the warranty until after the job... and guess what?  Water up from the floors isn't covered.  Not cool.
- !!!! UPDATE 20121125: Spoke to Jeff Johnson GM, he noted that this condition is covered.  My mistake. Grade changed to A.

Basement windows: Grade F.  Called them and had them out to estimate putting in a basement egress as well as the other basement windows.  The rep (Brett) came out, measured, etc.  Then nothing.  I called.  I called.  The customer service team told me on numerous occasions that the "president of the company" was going to call.  He never did.  Eventually, a sub or partner of theirs called me and provided me a quote over the phone (for the egress - the didn't do the other windows).  The quote was blind and didn't take into consideration any of the data that Brett collected during his visit.  This ordeal was a TOTAL waste of my time.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM, he noted that this rep is no longer with them and that he should have provided an immediate quote for the windows.  The only time the sub should have called is for the egress... 

Customer service: Grade C.  They provided a mold remediation treatment as part of the basement water proofing.  One of my walls not is showing signs of something.  So I called.  Nothing.  No call back.  Nothing.
I regret going with this company.  I should have bit the bullet and spent the extra $$ to go with their competition.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM.  He will be out in 2 days to treat the location and noted he will install a hose into my dehumidifier so that it drains into the system. 
- !!!! UPDATE 20131127: Jeff was out, assessed the situation and provided a clear path to resolution.  I have homework but his team will be out to solve the problem.
- !!!! UPDATE 20140115 Grade changed to C.  Jeff's team corrected the issue to my satisfaction."

"One of the co-owners, George, arrived on time. He gave his expert opinion that the problems we're having are cosmetic, and that his services would not be needed.  Big plus for honesty!  He recommended solutions, which we intend to use.
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"I am very relieved! A day or two after my foundation crack was sealed a brutal storm occurred.  I'm happy to report that there was not one drop of water in my basement."

"Very good service - they were honest and upfront about expectations and they did an amazing job of matching the piece and blending it into the existing carpet"

"The guys did a great job . They kept me informed of any delays or issues. The job was done within the time frame & quoted price. Cleaned the area when done. Would hire again if needed"

"AHS is ok. They cover repairs of most everything under the roof of your house. The companies that contract with them are not always the best. You call AHS with the issue, they send a fax to the repair company and give you the contact info. If they don't contact you within 24 hours, you call them. Sometimes they answer, sometimes they don't. When they arrive (usually three days or so later), they service the item. if it has issues within the 90 days, you call AHS again, they are sent out with no charge. If the serviceman decides the unit is unrepairable, AHS will allow you to choose a replacement from their listing (usually not as good as what you have) they will install and remove your old item, or give you wholesale amount to buy and install your own. Prices vary on what you want covered and what you want the copay to be, plus where you live. For me it is 49.99 per month with a 75.00 time of service order. You can have more than one item serviced at the same time under the same fee. If you have a SEAR product the repair guys are great. Not that wild about the other ones they send out. But it is a big savings compared to calling someone on your own. The cost of service is only the 75.00 copay."