Get matched with top central a/c service or repairers in Harwood, MD

"Louis was excellent. Solved difficult plumbing problem with skill. Not a clog, was a broken pipe behind a wall and ceiling. "

"Sila was excellent to wok with. They had the experience and knowledge, plus a competitive price and financing options. Their installation crew was very good to work with - respectful of the house interiors, and cleaned up everything inside and outside. Also asked the appropriate questions when any installation matter offered a choice."

"Great fast and professional"

"Great. Doug answered our inquiry promptly and fixed our issue the next day for significantly less than the first quote."

"Quick response. Clear explanation. Highly recommend "

"I had an absolutely terrible experience with McRae Air Conditioning and Heating. I purchased a home equipped with their HVAC system, and within just five months, the heat stopped working—right in the middle of winter during a snowstorm. My home was freezing at 50°F, so I called for service, which should have been covered under warranty. I scheduled an appointment, and the technician, after being several hours late, went to the wrong address, left a sticker on someone else’s door, and left without even trying to contact me. When I called back, the customer service rep was rude, dismissive, and completely unhelpful. He initially told me the technician was on the way and just 12 miles away—but after another hour of waiting, I called again only to be told that the technician had already “been to my house 2 hours ago” (the wrong one) and left a note. If the rep actually wanted to help, he would have told me this during my first call instead of wasting my time and leaving me sitting in the cold. Not once did the technician call me to confirm the address or check in after knocking on the wrong door. When I expressed my frustration, the rep rudely dismissed my concerns, saying, “Well, I had nothing to do with that,” and then interrupted me with, “Do you still want to rebook or not?” as if I had to stop talking or risk not getting another appointment. This was an emergency call in the middle of winter, and McRae handled it in the most unprofessional, careless, and disappointing way possible. If you’re considering using them for HVAC service, do yourself a favor and go with another company. I’ll update this review after the (hopefully successful) service call and speaking to the manager who was not there at 4 pm on a Wednesday."

"They did a good job"

"The Guy charged $260.00 he should wired the unit but he lied and all he can do is to pressed the button and charged for a service he never did and I'm very disappointed and never fixed the problem and I asked for the reduction of the charged but he never did and never responded and not able to do the service. The wiring is not he did it is already part of the unit. They ripping all the people."

"I called to get an inspection done on my AC unit and was quoted $90 for the inspection plus $120 an hr for ADDITIONAL hrs. I ASKED when do I know when the “additional hrs start”, He stated that the tech would let me know once the inspection was done and then at that time he would let me know if there was work that needed to be fixed or if there was nothing then the service would end and I would only have to pay the $90. They charged me $210 for the inspection. I called and requested that we both listen to the call (Because all calls are recorded) They played the call, heard what the rep said and then stated they would get back to me. When I finally reached them again (they never called me back), they stated I would not get a refund, then replayed the call cutting out the part when the rep stated clearly that the service was only $90. They not only GASLIGHTED me, but they altered the recording. $120 may not matter to most but it sure matters to me."

"Install of new Carrier HVAC began at 8AM and did not end until midnight. Service Manager had to get out of bed at 10pm to come supervise, finding debris all inside my house and out in the yard. The install techs were still reading installation instructions when their supervisor arrived. My home was not respected. Senior officials visited the following week to apologize and offer service incentives and a discount. The unit does not operate correctly and multiple service appointments to fix have all been no shows. Terrible company!!!"