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"Chris and Scott along with their crew did an excellent job of removing a tree in our back yard."

"I purchased a Big Deal for a custom kitchen design January 2011. Here is what the the offer said.
"Young Painting  & Remodeling, a highly rated service provider on Angie's List, is
offering custom kitchen design services complete with measurements and a full set of plans for only $50! This service is normally valued at  $250,  saving Angie's List members $200!"
We scheduled an appointment in April, and Paul came out promptly. He appeared to be a nice, sincere, and hard-working young man. I explained that due to my husband's health problems, we could not handle a complete remodel all at one time. I am trying to update our house a little at a time as our budget and especially his health status allows. That is why I was attracted to the idea of a custom design. I had in mind a long-term plan as it were. I think he had in mind generating cabinetry installation work for his company. He had said that his company was in the process of changing from one that primarily did painting to one that did remodeling with a focus on cabinet installation. I told him that my husband's condition precluded anything that would cause a lot of dust and debris. I thought I might want to eventually get the cabinets painted, refaced or refinished but wasn't planning to replace them. And that other issues such as the walls and the lighting had a higher priority than the cabinets. I wanted to start with a color scheme for the kitchen/dining room and hall which are all open to one another. He said color wasn't really his thing, but that if I needed help, he might pull someone in as the job progressed. (Remember at the time of the big deal, the Company was named Young's Painting and Remodeling  rather than Young's Remodeling as it is now. I can perhaps be forgiven for thinking he might have some ideas about color)

He listened patiently to my ideas about what I wanted to accomplish and what I wanted to avoid. At one point he asked about how much I thought I could spend. I gave him what I considered to be the maximum figure for everything to be spent over time. He then said that with that amount he thought I could afford new cabinets after all. I did not say again that I wouldn't consider it. My reasons for not thinking I wanted new cabinets were not solely based on cost. I had already told him why I wasn't planning on new cabinets, but I decided to let him show me a design that might make me reconsider. He took some measurements and soon thereafter he left saying he would get a proposal to me as soon as he could.

He did indeed send me a proposal. It divided the work into categories such as demolition, plumbing, electrical, painting. Included was an estimate of hours of labor with the rate and a budget for materials. The total figure for the kitchen alone was for almost my maximum remodeling figure. More than half of the amount was for cabinets and counter-tops. There was no mention of what kind or configuration of cabinets I would get for this amount of money. I had mentioned that though I knew granite counter-tops were in style, I didn't think they would be a good idea for us because we both have arthritis in our hands and drop things more than the average person. With our current laminate counters, often things don't break. With granite, I'm pretty sure I would be cleaning up glass and china shards pretty much daily. Nonetheless 'granite countertop budget' was one of the items on the proposal. But the proposal included was no drawing, no dimensions, no description of materials to be used other than the granite for the counter-top.

I have the proposal. It is a pdf file.  I would attach it to this review to illustrate my point if I could see a way to do so. I do not consider it to be a design. I certainly don't see how anyone could claim it is a full set of plans. Instead, It is a list estimating what it would cost for this company to remodel my kitchen.  It does not appear to take into consideration my stipulation that I needed to do this a little at a time in order to minimize the stress to my husband. The voucher for the big deal specifically states there is no obligation to use the company for construction. The proposal does not appear to include any work on the dining part of the room. I did not buy the big deal in order to get an estimate. I'm pretty sure there are contractors who offer free estimates. Considering the amount of time he spent, it is perhaps worth the $50 I paid, as it does give me an idea of how much this contractor would charge for certain services such as prepping and painting the room, although I interpreted it to mean those costs would only apply if I accepted the entire proposal.

 I can see no way in which it has the $250 value claimed in the Big Deal. This company has very high ratings on Angie's List. They may indeed do fine work. However I bought a promise of a custom kitchen design. I just don't think what was provided remotely qualifies as a design.

I can understand why a remodeling contractor would not be interested in a piecemeal project such as mine. I've had a fair amount of work done over the past few years. Some people are pretty good at dealing with grouchy old sick people. Some aren't. Some choose not to consider even trying. However, again, I stress that the big deal was for a design.

By contrast I paid $99 for a different Big Deal for custom deck design. I got not only a detailed design for the deck which was far more creative and practical than what I had envisioned, but also a design with dimensions for a garden arch and a sketch for the main backyard garden. This contractor did include, as a separate item, a proposal for his company to build the deck and arch he had designed. I could clearly see what I would be getting. Guess which contractor I hired.

I am amending this review after being contacted by Mr, Young. As I mentioned above, I think he is a sincere and hardworking contractor. He offered to  refund my money as I was not satisfied with the service he provided. He did so, and I appreciated that though it was not necessary. Were our circumstances different, I might consider working with him. As it is, and after consulting a couple of other contractors, I'm thinking even a minor kitchen remodel has too much potential to cause adverse health problems for my husband. So it will have to be one thing at a time or not at all. Again, that's why I want a design, so I know where I'm trying to go.

"

"Mr K repaired my Garbage Disposal. Working on also replacing the Faucets in my 1st floor bathroom."

"In 2005 we met John Butler and found him to be great. Our plan was to have contractor to do a gutting of our home and do most work, but electrical and painting would be done by ourselves. The working around our schedule was a challenge for John, so we went with a different contractor. We were impressed by John's integrity. After the remodel we were often wishing that we had chosen him instead of our choice. To fix our doors we called John. His estimate was $500 since he thought it would involve much more. When Ryan arrived he found the fix was much less, because the original contractor did not install the doors correctly. The final bill was $210.....now that is what I like about John.....INTEGRITY! Benchmark will be taking care of our home for years to come."

"Well, the first time the replacement was ordered it was the wrong one, which of course, delayed the installation a week. When it was finally installed I had to pay an additional $850 for code upgrades. This I was not informed of by Home Shield. Then we noticed that there was water on the garage floor and found that the pipe coming in from the wall was leaking at the wall so had to call the plumbing company back out to fix it. They first tried to say it was not their fault but since there wasn't a leak before they installed they did fix it. I have used Home Shield a few times before and never had a problem. Some of the companies they use are not the best so you have to research them before you commit. I have found HS service to be good if you do your homework. At the end of the day I was without hot water for almost 3 weeks but it was do to the plumbing company they sent out."

"Very respectful and concerned about doing the job and completing it right. Will hire again."

Plumbing Solutions is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests, and make their concerns the basis of our business.

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At G. Cooper's, Inc., we are your premier choice for plumbing. We have provided high quality work and friendly customer service for years. Call today!

"They were available quickly and got the job done adequately, They were late the 2nd day which put us in a time crunch but everything worked out okay."