Get matched with top water heater installers and replacers in Columbus, IN

"This happened on Sunday. Response was excellent and technician was knowledgeable and very helpful and thorough. His name was Austin. Price I can’t really judge—since I wanted it fixed (replace water heater) immediately I didn’t shop around."

"The Water Heater Guys were awesome! You could see they really care about their customers. They came in and diagnosed the problem. We needed a new hot water. They made sure and got everything taken care of for us and had our new hot water heater installed right away. They went above and beyond!! I would definitely recommend them!!"

"It went extremely well. The technician was professional and thorough. He spend at least 30 minutes with me reviewing the current configuration to ensure that the replacement water heater would meet our needs. We switched from a tank water heater to a tankless water heater and couldn't be happier. The tech did a great job with the installation and left the area clean and organized."

"I was satisfied. It was a very brief very and a short issue but they were good to work with. We were getting ready to sell the house, the buyer had an issue with the water pressure, and it was during the bitter cold time when everyone's water pipes were bursting. We had them scheduled to come and look at the water pressure but they didn't show up. When we called they said they would come a little late, we said that's fine because we knew there were lot of burst water pipes and ours was not nearly severe. However, they didn't call and when they didn't show up, I called their office and there was somebody there after hours. They didn't take my call but they immediately called my husband and apologized for not getting back with him and told him that it would be later. They did show up two hours later, they didn't call us to tell us they were going to but they said the technician was not told to be called. He stayed until all my questions were answered. He was very proficient and he was very professional. Even though it was cold and he had been in cold water all day, he was very good and I was very pleased. It only cost me $50 even though he showed up after hours so that was good. He was sitting in cold basements the whole day, so he was having a miserable day and he still came and did my call so I was very happy."

"Went great, work was completed quickly, service person cleaned up afterward and water heater works very well."

"Eleven years ago, I had a Bradford White electric hot water heater installed for one that was leaking through the bottom. Although I had to replace the elements several times, it never leaked. I called Ben Franklin Plumbing late in the afternoon, and they were here first thing the next morning. They gave me the cost to replace the elements and the cost to install a new Bradford White. This time, it made sense to replace it. They were done by noon with a 3-man team of experts. I checked with three big box stores, and although they were slightly less expensive, it was clear they would give their installers, whom I had no idea of, full responsibility. I decided that long term, it was best to go with a company that would give me long-term support. Thanks again, Ben Franklin team. Darrell "

"Manuel was wonderful! He analyzed the problem and gave me options. He came on Saturday morning to install the new water heater and couldn't have been nicer or more efficient. The ARS secretaries could take a lesson. They somehow got my phone # and house # wrong! It made for some confusions. Luckily I called them when the serviceman didn't come or call on time. We straightened out the phone # and Manuel had to call me to find the house. Tiny errors make a big difference. Overall, the experience was fine because the service man was so kind and helpful. I will try them again, but check and recheck the details."