Get matched with top water heater installers and replacers in Hope Mills, NC

"I set up an appointment for a quote from Cape Fear based on a recommendation from a neighbor, and Justin came on time (he actually called and asked if it would be OK if he came early). He was easy to work with, seemed very knowledgeable, and very thorough as he looked at my current setup and discussed the various options for replacement. I liked some of the recommendations he made as far as adjusting some of the duct routing to ease air flow. I decided to have him quote a 2-ton Trane XL16c packaged AC / Gas Furnace unit and XL16c hybrid (AC and gas furnace / heat pump), which was brand new at the time - it wasn't even in their system yet. When I was provided with a quote, the paper listed the 3-ton unit since the 2-ton unit was so new, but Justin assured me that the price was for the 2-ton unit. I received another quote for the same unit from a different company, and the price was significantly lower. So, I went back to Justin and asked him to double check the price. He did confirm that the price listed on my quote was for a 3-ton unit and provided a new number for the 2-ton unit, but I was left with a bad feeling over what would have happened if I hadn't received a competitive quote and questioned them. Also, the other company I dealt with talked with the Trane rep, and stated while the XL16C gas pack was available in a 2-ton unit, the hybrid unit (with gas furnace and heat pump) was not available in a 2-ton unit. This quote process was at the end of December, and they offered an extra $500 off if we would install before the end of the year. Would they have taken the money for a 3-ton unit and only delivered a 2-ton unit, or would they have realized the error when I went to pay and said 'we quoted you the wrong price'? If I ordered the hybrid unit and paid for a 2-ton unit, what would have been delivered? These could have been honest mistakes or not - I really have no way of knowing. In the end, I didn't feel comfortable with the way the quote process went, so I decided to go with another vendor."

"My pilot light went out on my water heater. Casey relit it and showed my how I could do it if I needed to again. I would definitely call them again if needed."

"I called in the morning and Chris came out in the afternoon, when I was available. He explained and showed me what the problem was. He didn't have a new water heater on his truck so Tim came about 45 mins. to bring one. Installation was fast and Chris was very professional. They will be the first ones I call if I have any other issues."

"Cape Fear did a fantastic job, they were on time spent two days making sure the installation of my complete new system worked perfectly. I could not be more pleased !! I highly recommend them for you Heat Pump or any HVAC needs !"

"Eddie is an outstanding plumber. He showed me how to turn the water off at the various points in the house. He pointed out work that will need to be done and why. He was also calm and friendly. His work is great."

"Very professional employees, affordable. Kept me updated every step of the way. Assured a 1 year warranty on installed tub but haven't had any problems out of there work."

"Called and let us know he was running late because of an emergency call. Repaired hot water leak in water line and replaced hot water tank."

"Tim did a great job with the replacement of our water heater. Even though it was the day after Thanksgiving he moved some of his other appointments around to come to our home that afternoon. Tim and his assistant were careful to put on shoe covers in the house and to observe COVID 19 precautions. The job required more complicated plumbing since we have a desuperheater loop from our geothermal heat pump that connects to the water heater; the additional charge for this work was minimal. Tim was here until after 5:00 that evening, with the result that we had hot water over the weekend."

"The professionalism of the service provider was great. The price for the installation services was atrocious. I was charged nearly $1800.00, most of it going to installation fees. Examples: To replace a $10.00 diverter valve which took 15 minutes, the installation fee ~$245.00. The fans cost around $300.00. The installation charge over $800.00. The hose bib cost ~$6.00, installation fee was $290.00. Future customers should be aware of these excessively high installation fees."

"McKenzie Plumbing company plumber, Mac, called me in seconds after I posted on HomeAdvisor that I had a hot water heater problem, I hired McKenzie Plumbing, Mac and his assistant{sorry Ashe, I forgot how to spell you name} came out to my home after hours and fixed the problem. They both represent their company well and did a very good job"