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"Could not have gone better. Problem was diagnosed quickly. Thankfully, was simple fix and the service tech charged about half normal service call."

"I called for a repair on a toilet, told then that I already had the replacement part, just wanted them to replace it for me. Being a 'Gold' member, they told me it would be $30.00 to just come out and check it out and take care of it. They arrived on-site, I showed him my Kohler replacement part and the tech proceeded to spend close to 45 minutes trying to figure out his tablet, only to find out he was getting me 4 quotes ready. two of which were to replace the toilet, one to replace all the parts and one to use there value at a cost of $248.00 dollars. (He could have already replaced what I needed) I proceeded to ask him to leave, he charged me the $30.00...what a joke. I have use My Pro Plumber in the past, but never again, this was unbelievable. I am not sure what they are doing these days, but if you need something minor, do not call these guys. I filled out their survey, the owner called, missed the call, I tried to return the call two times, left messages."

"After using this company for 10 years on my 2 properties, because they did a good install at my Dad's, I find out that every single tech that came out over the years didn't do proper maintenance. I never went out and watched, I never looked inside at the coil and the heat. None of them took out the coil and cleaned it. The heat is filthy. The coil area is so rusty from condensation due to the drain filling up with rust and backing up and spilling down into the heat underneath and rusting out a motor. Every time, I asked why was my air causing so much water, they would tell me it was hot in the garage! No checking my coil. No cleaning my drain as they said they did. No cleaning the heat. Last night I saw this with my own eyes when a new company I hired to fix the heat and look at the air coil pulled the cover and showed me the mess. Told me I should've been keeping up with maintenance on it. Well, I was, only City Heat and Air techs were lying to me about performing the maintenace properly. The last straw was I always ask for a tech at my other property that is knowledgable with Apollo system and the last one they sent, I had to explain how it operates. In fact, that is the reason I called another company. If you use them for maintenance, go out there and watch them."

"I was told that charges would begin when they left their shop and would end at the completion of the job. Sadly, I was charged for a trip to and from, neither of which was in the proposal. In speaking to other electrical companies as well as my own 45 years of experience as a home improvement contractor, installing a couple of bath exhaust fans is clearly a one man job, and should've cost around $350 - $400 total. However I found upon their arrival that the company policy is to send 2 men per job whatever the job. I provided a ladder for easy access to the hugely open attic and then proceeded to observe the next 3 hours one man doing 95% of the work as the other basically watched. No problem... accept that I was being charged $70 per hour per man and then told by the rude and unreasonable office personnel, Victor, that he was informed by the techs that I probably would be unhappy with the high charges. Being charged a $280 trip charge as well as $70 per hr. for a "gopher" is pretty excessive. I would never recommend Lloyd's Electric to anyone and am sorry I had to experience using them even once. They did say they enjoyed my wife's fresh German chocolate cake as well as the remainder roll of my "special" tape they took!"

"they ran duck work thru doors and knocked brick out of my foundation to get duck to other part off house they were going to come dack to finsh job corect and never did a man came out 3 time and all they said ill look in to it i said you installed everything look at it they walk away like i said nothing im hirig a lawer because where they knock my brick out of my footing is baring and ita saging"

"Irelynn did a great job of assessing the problem and drained the water that accumulated in the pan in the attic, which was causing the system to shut off."

LICENSE NUMBER: 37549.

"The remediation company called Knoxville Plumbing late yesterday afternoon. Today, at 11:10 a.m., I received a text with the picture and name of the technician from Knoxville Plumbing who was coming. Pickett arrived in half an hour and put on shoe covers to not track dirt into the house. He went right to work and put in a new PEX pipe joint and fixture in an hour. Good as new!"

"New capacitor in AC unit."