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"I have been impressed with Robby Courson's professionalism, honesty, and work ethic with each home visit. Robby truly cares about his customers and take the time necessary to provide detailed information on the product. We chose Ranger Heating & Cooling originally based on customer reviews and professional courtesy. We continue to hire Ranger because of those same standards. Having experienced lousy customer interactions with many service-oriented industries recently, it is such a pleasure to be on the receiving end of exceptional customer service. Many kudos to all the staff at Ranger Heating & Cooling."

"Worked with Greenwood Heating and Air on a furnace replacement and only have excellent things to say about the company and team. Customer service, pricing, timeliness, thoroughness, and friendliness were top notch. Contacted them initially for an inspection of our 28-year old furnace. The technician Frej was prompt, thorough, and courteous, explaining in detail the issues we might face with this still working but old units. Based on the findings we reached out for a quote on a system replacement. Lori took diligent care in listening to our concerns and hopes for a new system, recommending systems that might work for our household. She was always available for follow-up questions, providing answers that really helped us decide on getting a new system (Trane XC80 furnace with air scrubber) via Greenwood H+A. Prices were fair, on par with expectations and quotes from other businesses. On the day of the install, the team at Greenwood H+A, including Jake, Jordan, and Jason were very flexible, coordinating with the roofing company we had hired to take down our chimney and replace with a vent, to get the project moving on time. They were all very communicative, which we appreciated, and gave us regular updates on the progress. They finished what seemed like a big job within the day, despite the install occurring in our cramped crawl space. Our house is now toasty warm again with a great new furnace and all the bells and whistles. Would definitely recommend them for similar job, including for custom requirements as was our case with the roof. Thanks!"

"I purchased a new Navien NPE-240A2 Tankless Water Heater and had it installed. I'm loving the new water heater. It replaces an old Noritz tankless that died just before this installation. The on-site estimate was what sold me. Ken went through all the details and answered a lot of questions from me. Zachary came out with Austin and performed the installation just like I discussed with Ken. Zachary kept me in the loop throughout the installation to ensure I was in agreement with how it was going. Zachary always had my interest at heart and ensured no corners were cut. The installation is much cleaner, and more correct than the previous tankless company did. Zachary even listened to my concern about the astectics of the exterior exhaust and quickly found an easier and cleaner looking way to address my concern. He also removed an old recirculation pump and replaced a new main house shutoff valve. The entire area was treated respectfully and left cleaner than they found it."

"Not smoothly. We selected Blue Flame because they were cheaper than Greenwood Heating & Air, and they could do the work immediately, while Greenwood had a waitlist several weeks long (should have been a clue). If I had to summarize the experience I would say communication was poor, requiring me to project manage the replacement more than I wanted to. Half the time you tried to call the office, they wouldn't pick up and you were passed onto an answering service who would ask you a list of generic questions like "Where did you hear about Blue Flame" and "Are you interested in purchasing a system?"... I've already purchased a system that I'm trying to finish having installed!!! The actual instillation took longer than they predicted, and while I appreciated the workers staying late into the night to work on the project, they didn't come prepared with all the equipment to do the work. They needed to borrow my extension cord because they didn't have one, and ended up plugging into the outlet in our backyard without asking, leaving our yard gate wide open. Fortunately our dog didn't escape before the open gate was noticed several hours later. They also helped themselves to items from our garage without asking, like our broom to sweep up their trash and debris. Lastly, and possibly most serious, the workers who were installing the system in our house were constantly pulling down their Covid masks when they thought we weren't around, and would scramble to pull them back up when they saw us. Bottom line, I probably got a good price on the unit and work, but it's not a very polished or professional company, so fingers crossed that everything was installed properly and will work for years to come."

"We requested 3 quotes for this work and SOS Crawlspace was the lowest bid.  The bid was to include removal of rodent infested insulation in the crawl space, to block all potential entry points, install new insulation and build a new crawl space door.  I initially spoke to Daniel who came out the next day to provide a quote.  I subsequently got two additional quotes but SOS was the lowest so we went forward with SOS.  They showed up on time to perform the removal of old insulation.  The infestation was really bad but they cleaned up everything extremely well.  Then they performed the exclusion work to find and block all entry points.  We then waited a few weeks to make sure the rodents were all gone.  They came back and installed the new insulation in a clean and professional manner.  While doing this work they also made sure all the ducting was tightly strung to the joists and not hanging down.  Everything was done promptly, professionally and with excellent quality.  I wouldn't hesitate to hire them again.
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"One afternoon when leaving our local Costco we noticed a booth advertising Lennox air conditioning for the home. After the last 4 years of record summer heat, we decided to begin the process of investigating this solution. The appointment for the estimate went well with the entire process carefully explained and all of our questions answered. So, we decided to pull the trigger and buy the system. To our delight, company had an opening for the installation a week ahead of the original date and things only got better from there. On the day of the install, Isaac and his crew arrived on time and enforce. At one point there were 6 people and three trucks, all tightly coordinated. Everyone was courteous, professional, and fast. In a little over 6 hours the system was completely installed and thoroughly cleaned up. Overall, we could not be happier with this decision and highly recommend this company for anyone considering whole house A/C. Replacing 13 fans and 2 portable air conditioners is an elegant solution."

"I was expecting the worst. thousands of dollars in repairs. Oil all over engine and smelled hot. Luckily I had not driven it far. they fixed it and I was so relieved that it wasn't a big problem . Honest and professional. I'm a happy camper.
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"Seatown did mostly a good job I suppose installing a new gas burning high efficiency furnace. When the salesperson was providing their initial consultation, they pointed out that our existing thermostat would have to be replaced and the 3-wire thermostat wire would need to be upgraded to 8-wire for the high efficiency furnace. They were going to charge me some exorbitant fee to pull the new wire through 5 feet of wall. When I questioned it, they knocked it down to $500. I told them I'd buy new wire and pull it through myself before they showed up. Needless to say I was pleased to find out that the technician only used 3 of the wires anyway so that attempted overcharge would have been for nothing? Also the technician very cleverly did NOT place the new thermostat on the wall such that it covered up the old hole in the wall so I had to move it after they left. I can't say I was too happy with the furnace exhaust pipe. First, they placed the exhaust pipe above our gas meter but the inspector didn't flag it so I guess there's no issue. Also they used non-paintable caulk to seal the exhaust pipe so that painting it to blend in with the siding was a bit of a problem. They also didn't provide any sort of screen for the exhaust pipe to keep animals from crawling in it. When I questioned that they said that the carbon monoxide would kill them. So their solution is to have a dead animal in our furnace exhaust? Not to mention that doesn't really work in the summer when the furnace isn't running. Other than those rookie mistakes I noticed, I'm sure everything else was done properly?"

"Michael provided timely service, quality materials, and outstanding workmanship. Michael came out and provided a quote for a new AC and furnace unit. Michael stood out from the rest of the companies because he explained every detail of the installation, the different types of stage furnaces and their differences. Michael made sure I understood I knew how to use the new thermostat that was going to be installed and also showed me pictures of recent projects he has done. The crew arrived early and worked late into the evening to complete the job in one day. The price was a little higher than most, but it was worth it. The things provided like great experience, easy installation and professional employees, they came out and tore off the old one out and installed the new one with ease. Again they finished the job in under one day. It has been running amazing. Thank you Home Squad!"

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We are repeat customers and have worked with Overlake Heating & Air Conditioning for regular annual furnace inspections and a duct cleaning. We have been pleased every time and this time was no different.

I met with Rob on Monday (3/9). He was responsive and gave helpful information about the options available for air conditioner units and the process for getting one installed. He got us an installation appointment for the very next day.

The installers arrived at the promised time the next day and worked diligently for about 6.5 hours, into the early evening. They were positive, friendly, and patient about answering our questions. Their workmanship was high quality and they explained what would happen on day two of the installation. Before leaving they thoroughly cleaned the garage where they were working.

The second day of installation was today (3/13). An electrician (Linder Electric) and an Overlake service technician came out to finish the installation. We weren't here when they performed the work, but again the end results all looked clean, nice, and organized.

The Overlake scheduler and office staff are excellent about communicating updates. We appreciate the responsiveness, reliability, expertise, and professionalism of all of the Overlake staff and definitely recommend them.

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