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"Yes, he did the job right. He was very polite, and did not over charge us. Thank you very much."

"The plumbing service was outstanding, and I would highly recommend them to anybody."

"Very little knowledge of the work to be done,complained the entire visit."

"They told us "Our dispatch fee to come out is $39 and we waive that towards any work or repairs, including diagnostics." The electrician went to check and stayed at the property for less than 5 mins after confirmation to do full diagnostic of the electrical system. I don't think less than 5 mins is enough to run a full diagnostic and later on advise to upgrade the whole panel."

"I had both my bathroom and kitchen renovated and they made it easy. I have heard horror stories about working with contractors and kept putting off renovations until I had to do it. I absolutely love my bathroom and kitchen. They did a fantastic job and really listened to all my concerns. I felt well taken care of and got more and better than I asked for. I highly, highly recommend."

"The heating was fixed but I am very unhappy about the pricing and lack of transparency. The service technician tried to upsell me a $200 safety valve that I “absolutely needed” (but online said should be able to be installed for less than $50 and was just another added feature to shut off the AC if the drain was clogged). The technician said he would not charge me for the repair on my dampener but I got a $40 charge anyways after refusing to pay for the safety valve, which I said I would buy myself. When I had spoken with Casteel on the phone the night before, they said the $40 charge would be for a second HVAC unit, which ultimately did not get serviced. I never received a detailed explanation of these charges and instead said this was a “miscellaneous fee” for repairs. They got the job done but I do not think I would hire again solely because I felt like I was being taken advantage of for most of the visit. I could not get the $40 charge removed after calling Casteel and explaining the situation. So it was a $129 service call with no parts replaced more expensive than other providers."

"They were everything and more. Very swift on their diagnosis. Swift repair. Great troubleshooting skills. Great customer service and very amenable and friendly. I will use them on other plumbing projects as well and recommend them to others. Price was within plumbing rates as well. Great work performed."

"My wife and I have been homeowners for over 30 years, owning three houses in three cities. For the past 20+ years we have been homeowners in metro Atlanta. We have hired a number of contractors in our day. Professional Home Improvement (PHI) is far and away the best company we have ever worked with. We have (enthusiastically!) shared our experience and recommended PHI to our friends and neighbors. We were motivated to write this review and share our experience more broadly because we remember how much time and effort we invested in finding a company to handle some or (as it has turned out) all of our home remodeling project. We contacted PHI because we were impressed by the PHI website, which we found in our search. We thought that if the promises and results we learned about on the PHI website were for real, this would be the company for us. We now have several months of experience with those promises and results and, if you care about the same three essentials that we care about, we cannot recommend PHI—Dennis & Jean Delashmit and their crew of tradesmen—more highly. Below are the three essentials we were looking for and attached are a few photos illustrating the quality of work that PHI produces and continues to produce as we prepare now to enter “phase 4” of our remodeling project (which began with a tryout—a wall-to-wall, floor-to-ceiling remodel of our desperately decrepit master bathroom—which yielded results that have thrilled us and turned into “phase 1” of an ongoing remodel of almost all of our home). The three essentials: (1) Effective communication throughout planning and execution. Dennis & Jean listen—with deep attention and comprehension. They have a calling to improve the lives of others by improving the functionality and beauty of the homes they wake up to and live in every day. Their respect for, attention to, and comprehension of our functional needs and aesthetic preferences have been profound. And this has persisted throughout planning and execution; they have initiated more contacts with us than we have with them—to inform us about what’s next, coordinate the activities of tradesmen with our lives, and ask more detailed questions about choices of equipment, supplies, etc., as each phase proceeds. (2) Expert, hard-working, trustworthy tradesmen and connections to suppliers. This is something that is absolutely essential to the experience of undergoing a remodel. Can you trust the expert skills of the tradesmen your contractor assembles and whose activities they coordinate? Are you comfortable with their presence in your home? Do they consistently deliver value while onsite? We have shared our home with the tradesmen enlisted by Dennis & Jean for several months, throughout phases 1, 2, and 3. We look forward to their arrival in our home, admire their skill, hard work, and dedication to doing things right, and are completely comfortable with having them in our home. Dennis & Jean also have longstanding relationships with many sources and suppliers, greatly streamlining the process of finding and selecting the right paint, flooring, equipment, etc. (3) Reasonable prices yielding exceptional value, with careful and thorough accounting. Dennis & Jean are sensitive to price and value, exacting in presenting options and prices, and careful and thorough in their accounting. In sum, an A+ for Dennis & Jean and the entire PHI team/network!"

"Fantastic service! We have a nice sodded lawn over the septic tank. They precisely located the access cover and hand-dug a hole only about 2' in diameter, taking very good care to preserve the sod as they started. All done in under 2 hours and we have only a small mound in the grass where the dirt should settle back down in a few months. If we need septic service again, our first and only call with be to A. Bailey. And, they are veterans and active duty in the Army reserves. I'm happy to help support our service members."

"Javier and his team were exceptional from start to finish. They completed the project on time and went above and beyond. We highly recommend them to anyone."