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"He reattached the air condition hose to the vent but never came back with the part he said I needed and would not return my calls. He never finished the job. I hired someone else to complete his work. Beware."

"Very professional and very good work, super recommended!!"

"Jose and his crew were nothing short of terrific. Super communicative, very professional and thorough with their work. Didnâ t rush through and made sure they explained everything and took care as thought itâ s their home."

"good"

"We were in the market to convert off oil and switch to a heat pump system. CRM Green Energy Consulting helped us every step of the way. They arrived on time and were very professional during the home assessment process. We agreed to the proposal and set up a time for installation the following week. Throughout the whole process CRM was communicating with us on progress. There was a placement issue for one of our mini-splits and one of CRM’s Carpentry team members came out and opened a wall and patched/painted like they were never there. Super friendly team members and very knowledgeable on green energy and home heating efficiency. At the end of the project they sat us down and taught us how to use the phone app for our GE mini split unit. They helped us fill out of MassSave rebate form as well! We couldn’t be happier with CRM Green Energy! We are so glad we chose them for our heat pump project!"

"Terrible customer service He created giant messes and lied to me on multiple occasions. I will say anything to get the project and not actually answer questions. When they came to give the quote, I asked them where they would put the heat pump and I said behind the house, but when they went to install it, it would not fit behind the house according to code. I constantly had to hound them to finish the job. They started in the spring, and then they did not finish until the winter, after saying they could start in 2 weeks. They left me without heat on below-freezing days because they were not finished. They did not honor parts of the contract. charged for service even though the contract says it is free for 3 years. They tried to charge me for things they did not install(humidifier). Installed the ventilation system over some sill rot. I left gaping holes in my home for months. I had to hound them every step of the way to get them to do the next part of the project. They were replacing propane and oil with gas and did not tell me I had to remove the propane to do so, and then the town would not permit their work and I had to pay out of pocket for more conversions. I had to hound them to get permits, including an oil tank removal permit, which they never pulled and I still do not have! The end result was an expensive system that I think is misconfigured and ill-fitting for my home (it does not remove humidity properly). If you would like to do the project management yourself, hire this company. That said, there was one very nice technician, but I would not have them install anything."

"Fast and very professional!"

"Young man who came to do the job told us that they sent him to 3 wrong houses before they found ours. He proceeded to unclog the drain in the basement using the mechanical drain. Took him maybe an hour to clear it and also ran our sinks and toilets to make sure we wouldn?t have another problem. The young man left our house, however proceeded to sit in his running van, parked in my parking spot. I had no issues with this service until I saw the bill. $1000 to snake a drain for an hour? When we inquired about the bill they told us that their rate is 300$ an hour and that the job took 3 hours. In my opinion, if it takes you 3 hours to snake a drain, then someone should be fired or retrained at their job. My assumption is that their scheme involved sending this young man to multiple wrong houses and him sitting in my driveway for a prolong period of time, so that they could charge us for 3 hours of ?work.? "

"My central AC unit has been broken for several years. intermittently working during hot summers. I've had several HVAC companies come to diagnose and all of them told me different things: replace the whole system, new lines, etc. potentially costing tens of thousands of dollars. So I decided to troubleshoot by myself and pinpointed the issue: the filter dryer needed to be replaced. No company wanted to do this small job. I called Emerald HVAC and told them about my issue, they sent in José, who diagnosed the issue to be what I said. He replaced the filter dryer and the AC unit works perfectly now after several years! In short, Emerald HVAC will be my first choice for any HVAC work in the future. They are honest, professional, and reasonably priced. I recommend them without reservation!"

"They did a good job for us and were very courteous."