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"Jonus (Tech) was very thorough in making sure that my condensation line was not clogged and that the pump and switch were not working properly before replacing. He took the time to answer all my questions and even crawled through my cramped attic in blazing heat to make sure my condensation line was not clogged. I was very impressed with his great attitude and work ethic."

"called several companies on 6/23/2014 , and Moncrief was the first one that could send someone out "as soon as possible in the afternoon". Not an issue since that was the response from every other company.
Technician arrived on time, was very professional and quickly found and fixed the problem.  Unfortunately, I didn't  explicitly tell him to review any repairs with me prior to making them.
I was charged a $95 diagnostic fee and $130 to replace a $15 capacitor.  $225 for 45 minutes of labor and $15 of parts. Overall a good experience, but I would not have agreed to $130 service charge for a capacitor replacement.

Update to Provider response 7/1/2014

***DISCLAIMER***
 To anyone reading this review.  I AM qualified to change a capacitor, the average user should not attempt to make any repair with a capacitor or any other device of this type as it can cause serious injury and death when done incorrectly.

I have no complaints with the technician, he was competent and professional and did a great job.

In response to your pricing explanation, that's great. I understand. We all need to do what we need to do to cover the cost of doing business. I don't feel like anything was not a fair or honest price.  I don't feel like it's out of line with the market cost.  Bottom line, I don't care. Your overhead of doing business to stay in business is not my problem.  I agreed to pay $95 for a diagnostic fee to find out what was wrong with the unit. I would not have agreed to an additional $130 to replace a capacitor had I been asked before the work was done. Once the work was done, I paid the bill and I'm not asking for a refund or anything else for many of the reasons you outline.

 Had I known it was the blower motor capacitor, I would have gladly accepted absorbing the 90 minutes to drive to one of the Industrial Supply stores in Atlanta that I have an account to purchase a new capacitor the next day because I'm cheap like that. The unit had been out for almost 3 days at that point and the other unit was picking up the slack pretty well.

 However, I didn't have to drive anywhere or wait for shipping because I ALREADY HAD THE CAPACITOR. I bought it when I had to replace the capacitor on the outside unit 2 years ago and I wanted one on hand when the inside unit went. I also know it wasn't bad out of the box, because I tested the capacitance and discharge in the store with a Fluke 113 multimeter before I took possession of said box. It was located in a drawer less than 15 feet from your tech. Given the opportunity, that's $34 I didn't need to spend.

 I would have most likely taken the chance on making the repair myself, as replacing the capacitor is not one of the more difficult tasks involved.  Make sure the power is off at the breaker, do that special thing that must be done to make capacitors safe, disconnect the leads, remove old capacitor, put in new capacitor, reconnect leads and so on. 

 While I appreciate the time you spent to write this review and the personal note that I received in the mail, I hope this helps you  understand the reason for my dissatisfaction."

"I called R.Wiley, Heating and Air, and Leonard came out right away. Rather than immediately telling me that I needed to replace the system because it was so old, he searched first what the problem could be. He replaced a part, but it turned out that this was not going to work very well because my furnace was just too old. It helped a bit but it was only a temporary fix to keep the furnace going for a while longer. We then decided that I would have to replace the system. He did NOT charge me for the part or for the service call! The price he quoted for a new system, was very reasonable, and on top of that, he gave me a discount because I am a service contract client. Then, two days later, because of the very cold weather, my system decided to quit altogether on Saturday morning. I left a message on Leonards phone asking if they could come out the next Monday to install the new furnace instead of the Tuesday we had agreed on. He called me back a few hours later and told me that they had made some arrangements with the supplier of the furnace and that they would COME OUT THE NEXT DAY WHICH WAS A SUNDAY!!!! They installed the system on Sunday and in the evening my house was comfortably warm again! This is amazing service that you don't see very often! It made me bless the day I signed the service contract with R. Wiley Heating and Air a few years ago! I Can really recommend this company for its courteous, friendly, and professional service!"

"I was referred to Paze Heating and Cooling by a well-respected friend, and I immediately understood why. I have referred this company to several others and will continue to do so. Mr. Zeno Pace and his team are expert technicians. His responsiveness is very timely and his pricing is well worth the level of service he gives. I recently had an A/C problem that was covered by my home warranty company. Mr. Zeno helped me understand and articulate the repairs needed so that I would not be taken advantage of by the other contractor. Ultimately, I was taken advantage of by the other contractor, and Paze Heating and Air came to the rescue. Mr. Zeno responded immediately and fixed the damage the other contractor left. You will not go wrong with Paze Heating and Cooling."

"My furnace went out in winter. Their first available appointment was in five days, so I wouldn’t have heat for four nights. They rescheduled another customer (non emergency) so that they could do my install the next day."

"It went great. We have used Ace for several years and will continue to use them for our heating an air conditioning needs. Would rate as excellent."

"Was with me the whole process and friendly service. Explained how the process. Will and Jamie was wonderful and a pleasure working with them."

"Cool Air Mechanical LLC delivered exceptional service with our water heater installation! From the moment we scheduled the appointment, their team was professional, punctual, and incredibly knowledgeable. They assessed our needs thoroughly and guided us to the perfect unit for our home. Installation was seamless—efficient, clean, and done with care. We appreciated the technicians’ attention to detail and their willingness to explain everything clearly. What truly stood out was their commitment to customer satisfaction. They even followed up to ensure everything was running perfectly! It’s rare to find a company that combines technical expertise with genuine courtesy. Highly recommend Cool Air Mechanical for anyone in need of top-notch HVAC or plumbing services. They’ve earned our trust and future business!"

"Fast and friendly service!!! They fixed some old water pipes in our yard. Would recommend them to anyone. ?"

"Had an issue where my upstairs A/C wasn't cooling. The tech showed up on time and checked all of my equipment and couldnt find a reason why it wasnt working. Didnt try to sell me a new unit or replace parts that werent broken. My A/C is working now with no problems. I would highly recommend!"