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"Bottom line - I am happy with our three-head ductless Mitsubishi heat pump installation. It now functions properly and looks good inside and out. Controllers work well. Units are super quiet. Price was mid-range so reasonable. But…it was not a smooth road to get to this outcome. Started off well with a quick response to do a site visit and prepare an estimate. The tech was knowledgeable and provided accurate information (I had consulted with a home energy consultant and did online research). It took some work on my part to get a correct final bid that included the proper rebates – I had to correct their first one because it was for two heads rather than three and then get the rebate deducted. Scheduling the installation was easy and prompt and was done in 1.5 days. The two person team had good judgement about where to put the external conduits and locate the heat pump. BUT – they installed the refrigerant lines incorrectly (crossed the connections to the pump) so the heads iced up and then leaked water. They came back a few days later to fix the problem and now the heads work fine. But they did not properly reinstall the sheathing around the lines, which City inspector noted. So they had to come out again to fix this. They have a great zero percent financing deal with Synchrony bank but could not answer questions about how it worked, the terms, etc. Took a fair bit of time to sort this out with the bank, but seems to be set up now. I asked three times to get copy of warranty and registration of equipment with Mitsubishi for my records but never did receive this."

"Jim did a great job of informing me of what he was doing, diagnosing the problem, and recommending options to repair or replace our heat pump."

"Saving $600/yr on electric bill; 15 yr payback on furnace/heat pump install."

"Worked with Greenwood Heating and Air on a furnace replacement and only have excellent things to say about the company and team. Customer service, pricing, timeliness, thoroughness, and friendliness were top notch. Contacted them initially for an inspection of our 28-year old furnace. The technician Frej was prompt, thorough, and courteous, explaining in detail the issues we might face with this still working but old units. Based on the findings we reached out for a quote on a system replacement. Lori took diligent care in listening to our concerns and hopes for a new system, recommending systems that might work for our household. She was always available for follow-up questions, providing answers that really helped us decide on getting a new system (Trane XC80 furnace with air scrubber) via Greenwood H+A. Prices were fair, on par with expectations and quotes from other businesses. On the day of the install, the team at Greenwood H+A, including Jake, Jordan, and Jason were very flexible, coordinating with the roofing company we had hired to take down our chimney and replace with a vent, to get the project moving on time. They were all very communicative, which we appreciated, and gave us regular updates on the progress. They finished what seemed like a big job within the day, despite the install occurring in our cramped crawl space. Our house is now toasty warm again with a great new furnace and all the bells and whistles. Would definitely recommend them for similar job, including for custom requirements as was our case with the roof. Thanks!"

"Very professional maintenance visit. Ajanee was very courteous and professional, and communicated very well on what was being done and how everything looked after completion. Will recommend Ajanee and Day & Nite plumbing and heating services."

"I hired a different HVAC company originally find the problem of my heat pump they tried a couple of things didn't work and then didn't come back are re contact me so I hired airpro through Home Advisor Everett was able to analyze situation run test and correct wiring issues which solve the problem. I would recommend and hire them again."

"I won't call any other heating or AC experts ever again. Twice now, I've had incomparable experiences. I had another highly reputed company come diagnose my failed furnace and provide an estimate, but AirPros' price for the same part and repair was much more reasonable and furnace repairs are not cheap, so the difference mattered significantly. AirPros also treated me like family. Go with this family business, you will be happy."

"Great. I wanted to replace my oil furnace with a system that does both heating and cooling. They came by, did measurements, and presented some options. I chose the Mitsubishi mini split system because I have a large house and don't need to heat or cool all of it all the time. They installed in a day. Very easy, very boring, I also had them replace the water heater."

"Our 20 year old air conditioner stopped working due to a compressor failure and we evaluated 3 other quotes before finalizing Bassett Home Heating. John was super helpful all through and especially during the phase when we were extremely confused with the options and considerations of heat pump vs AC, sizing, features and efficiency vs ROI. The experience and expertise were very clear and we felt John was someone we could trust and rely on. It didn’t hurt that his quote was the best too. It was also good to have the assurance that it is a family run business hence the actual install person is a designated person (John’s son David) upfront and someone John could vouch for. Once we made the decision, the lead time was less than a week and executed in a timely manner. There was a minor surprise due to our previous installation issues but John took care of that without additional costs. For the actual installation, David and Sergio showed very good attention to detail. As John vouched for him earlier, David indeed demonstrated a strong sense of accountability with a positive & patient demeanor. Overall, very happy with the service and would definitely recommend"

"Robert installed a heat pump and replaced the old furnace. Took an expected 2 days but he did a great job. They weren't able to put the heat pump in the spot they thought they could, but we made it work. They tried to sell me a wireless Honeywell thermostat because my Nest didn't have enough wires to it. I wanted to keep my Nest so had to push them on it. Electricians were able to run a new wire through the crawlspace. Seemed a little pricey, but I didn't get quotes from anyone else since they were so quick to come out and install (all within a week). Give Robert a raise or bonus, please!"