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"efficient and communicative"

"ACS installed a new Bryant heat pump + furnace. The equipment is high quality and the team was knowledgeable, flexible, and willing to answer all my questions. They accommodated a change in scope on the day of install from just installing a heat pump to installing a furnace + heat pump combo. This set the team back a few hours for the last minute parts request, but they powered through a very long day and stayed until the job was finished. All customer service goes directly through the owner operator. Originally this seemed like a plus, but I think they would benefit from support staff. I needed to edit and downgrade this review after a few negative experiences. Some changes are related to issues noticed after the install. The unit was not secured to the pad outdoors and also was not attached to the house. Holes cut into the corner of the garage slab in order to pass through the lines were not patched, leaving a break in the envelope. Mark promised to follow up on both of these, but he did not send anyone out to take care of this. Mark also directly promised that our install would qualify for Energy Trust of Oregon incentives for $3000, when in fact it is clear after speaking directly with Energy Trust representatives that our install did not qualify for any amount of rebate. This promise was echoed throughout the quote and the install process. I believe that the lack of a support staff is causing some shortcutting or disorganization when it comes to managing some of these details - I would prefer to assume that ACS did not know the details of the incentive rather than that they purposefully deceived me, but I dont feel comfortable recommending them given these circumstances."

"Great company to work with. Cody was Efficient, on time, explained the repairs and the cost and got right to work. Done in less than an hour. Highly recommend"

"I live just down the street from Rob and I had a simple task I asked completed of caulking in the shower. Whether his work was faulty or the product was faulty I don't know, but three times it didn't work. I try not to make assumptions about people. All our conversations have been via text, so I have a full written accounting of what happened. After the last time did not work, he offered to redo it once more or provide a refund and I immediately replied back that I would accept the refund and wish him well. He was going through some family health issues so I didn't press it and I waited to hear from him. Instead of honoring my wish to move forward with the refund he offered, in writing, and I accepted in writing, he tried to schedule a time to redo it. He then says he didn't mean to offer a refund and he refuses to honor it now. He told me I should just file a complaint and "try to ruin his reputation". Just another reason why it's best not to involve neighbors in professional endeavors. I'm sad it turned out this way."

"Where to start, I hired Jim at Evolution to do an exterior home remodel. This was three years ago. This included windows, siding, doors, roof, and gutters. Two jobs (the house roof and the gutters) were done by two other companies that he hired. The gutters are leaking and not doing their job at this point. They are not blocked nor do they have debris in them. The seams are failing. There are three spots currently. Also they put a downspout in the middle of the gutter and not on the end. So there’s issues associated with that. Jim was to do the siding, windows, screen doors, basement door, and carport roof. His costs were the best out of several contractors and he was recommended by a friend. We were drawn to another company but we decided to go with Evolution and Jim. So I mentioned the carport, we needed to redo it. I am a novice when it comes to building but I figured I could build the carport and have Jim roof it (originally it was going to be the other subcontracted roofers doing it). So I constructed, after doing research, the carport. Jim arrives and says it’s too flat and that it’s not safe to shingle it. so he says we could but corrugated plastic up in its place. I agree to that as I am assuming he knows what he’s talking about. He proceeds to do the job. The carport roof, the siding, the windows. I recently installed a patio with pavers right before he started his work here. I with my neighbors help did the work. My neighbor then installed a concrete border around the patio. At one point Jim and his crew rent a scissor lift and proceed to drive it (I think the sticker said 2500 pounds on the side of the machine) onto the patio to instal a window upstairs. They cracked the new concrete border and cracked about 10 pavers. They decided not to mention it to me, but I noticed it. I waited till the end of the day when Jim was sitting in his vehicle to leave and I approached him. He said they would fix it. Their fix was flipping the pavers over and not addressing the cracked concrete border. Disappointing but ok. So back to the carport which is my ultimate complaint. Jim completes all the projects including the plastic on the carport. Within days there are multiple leaks on the carport. Jim sends a helper out to put some caulk on it. The next day it’s leaking all along where the plastic meets the newly shingled roof. I contact Jim about the situation and he says “I’m washing my hands clean of this problem”. I plead with him to help address it and he sends me a email saying I screwed up the carport and that if an inspector saw it they would make me take it down. So I drop it. Over the next three years we are to the point of replacing the roof, yet the carport structure is solid. The plastic has shattered on the south side where it wasn’t connected properly, no flashing was installed so the water has damaged all of his supports causing them to warp, it leaks everywhere rendering the carport useless. Since Jim refused to address it I contacted another contractor to see what they could do. They came out and determined Jim botched the carport roof in several ways. No flashing, un proper cross beam placement, un proper overlap of plastic, un proper attachment to my structure. My structure was sound with no issues. So I reach out to Jim again about the issue and asked him repeatedly to come back out to see what was happening, in hopes he would fix it. It has been three years at this point. He doubled down with what he said before. Got upset that I asked another contractor to look at it (even though he refused too). He repeatedly asked me if I wanted him to come out. Which I reply with yes, over and over again. He never came. To be blunt he was incredibly rude. I’ll happily post what he wrote of the need arises. The bottom line to me is this. If I built the structure poorly (as he claimed… even though I think he wanted to initially do it but cost prevented it) why would you cover something that was built poorly. I would of said I can’t legally cover that structure or maybe even it’s built in a way that I can’t insure a leak free roof (again it was a matter of days I reported leaks to him). Secondly after I paid over 50,000 dollars to him, why wouldn’t you try to fix the roof just to be helpful especially since I contacted him within days. Thirdly why be a rude and condescending. Overall it was a huge let down. The new carport roof will cost about 3000. All his supports and the plastic top. The patio damage and the lack of care in fixing his issues he created. I would never recommend Jim or Evolution."

"They provided excellent service. We will definitely hire them again."

"Quickly figured out that problem was a frozen drain pipe causing its sensor to shut down the furnace. Fixed with a temporary drain tube replacement to a bucket below. BRILLIANT!!! Very satisfied. Even showed me how to reconnect when the main drain tube thaws out so I can save another service call."

"made an appointment because the price quoted to me to diagnose my issue was $89 plus tax, if any repairs are made that would be additional. technician spent 15 min in attic to determine nothing was wrong and then spent remaining time speculating what it could be. After all was said and nothing done my bill came to $307. Technician indicated that it was an extended diagnostic visit. I was shocked and appalled! No tools were used, no repairs were done just the technician speculating on my dime. Contacted the main office and Eva said she would refund me $89 by check. It's gouging and dishonest. If I had known i was being charged by the hour, I guarantee he would have been out of my house 20 mins after he arrived. Im considering contacting the BBB and the attorney general if this is not resolved satisfactorily. I have no problem paying the diagnostics charge of $89 plus tax but not the extended portion."

"Came next day. Got everything hung on walls. Absolutely love everything. Thank you"

"Found problem and fixed, pleasant service man seems to know his stuff"