Heat Pump Repair Services in Richmond, VA

"Outstanding work! Professional! work and great customer service!"

"Very professional company with exceptional customer service."

"We called Greg with Element Heating on a Monday morning, and he was able to come out and assess our unit that afternoon. He talked us through our options of repair vs replace and helped answer our questions so we were comfortable with our decision to replace the unit (at 14 years old, we knew it was time). We ultimately talked to 5 different companies (big and small) before making any decisions, and we were most impressed with both Elementâ s customer service, as well as his prices. Greg got us a â betterâ rated unit for the same price we were quoted for a â goodâ unit from others. We also prefer supporting small, local businesses when we can. Greg was able to start work on Wednesday and get our heat back on that afternoon. We hit some snags that set the project back a bit (through no fault of Element), but Greg was very communicative with us every step of the way and let us know what was going on and what to expect. He was thorough and detail oriented throughout the install, taking the time to point things out to us and answer any additional questions as the project went on. He was timely, respectful of our space, and personable - I enjoyed chatting with him throughout the course of the install. We have been extremely happy with the service we received, and absolutely will reach out to Greg in the future. I canâ t recommend Element Heating and Cooling enough!"

"The job was done well and on time. No remaining issues to handle. I plan to use First Lawrence again."

"Rich was knowledgeable, kind, and thorough. Showed me the problem, how they fixed it, and taught me about my system overall. He answered every question thoroughly and made sure I felt confident in the work. Overall a joy to work with and will call him with any future needs!"

About us: "We Guarantee all our workmanship for 1 year on labor and 10 years parts warranty. Your Safety, Health and Comfort is our priority. We will not leave a job until you are happy. Customer satisfaction is what determines our success, which is why we take a hands-on approach. When interacting with Astounding Air LLC, you'll notice that we're particularly focused on the principles of quality workmanship, timely completion, attention to detail and integrity in all our business dealings. We combine knowledge and research with our extensive practical experience to ensure a specialized approach for your HVAC needs. Contact us today for a estimate with your project. We look forward to adding you to our long and growing list of happy customers. Make it a GREAT day!"