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"Called Steveâ  s Plumbing just to get a diagnoses and found out that the heater was in bad shape (14 years old) and needed to be replaced. Was surprised to see what came out when it was flushed. Technicians, Robert Gracie Jr. and Zachary Yamaguchi came out and the job was done the same day, unbelievable!! They did a fantastic job, knowledgeable, and courteous. Price of the Solar Water Heater is very expensive. I have gone with this company before for my central Air and was content with the job. I was told that I was going with the wrong company when I showed a picture of their truck because they were ripoffs. I am very satisfied with the outcome of this job and highly recommend them. Pictures of technicians before they come out to your house is a big plus!! Thank you Steveâ  s Plumbing & AC"

"These guys suck. I had a complete kitchen remodel. I hired Stephen to do the rough plumbing before the cabinets and countertops were placed. He did that job adequately, although the price was exorbitant. I then needed him to come back for the finish installation of the sink, grinder, dishwasher, and cooktop. He had no clue who I was or where the job was, and this was three weeks after he did the rough work. After I reminded him where the job was, Stephen and his partner showed up half hour after he said he would. The did less than half the work, and then vaporized. He failed to call back. Now I've got to find another plumber to finish the job, and probably will get a hefty bill for the hour work that he did today. Totally unacceptable. This guy has no idea about customer service."

"If I could rate Steve's Plumbing zero stars, I would. Terrible Customer Service. 03/07/2026: Called Steve's Plumbing to unclog my kitchen drain. The technician arrived and unclogged the drain by running his auger in the condo's main (common) drain pipe. I attempted to get reimbursed from the AOAO for the cost of the invoice. My claim was denied because the description of work performed did NOT note that the auger was inserted in the main (common) drain pipe. I called Steve's Plumbing to have the technician to specify the fact that he did insert his auger in the main (common) drain pipe. Six times, I called and was always told that someone will call me back and no one ever did. 03/20/2026: Called Steve's Plumbing to obtain the Customer Service Manager's name and mailing address. I or my attorney was planning to send her a written request detailing the work performed. This evening, I received a call from Steve's Plumbing from a very rude person that did NOT identify himself. I explained"

"The service was very good. He was a good plumber and a good guy. He is my go-to plumber. I always recommend him to my clients."