Get matched with top swamp cooler service or repairers in Martinsburg, WV

"I sincerely did not have a problem with the professional service per se, the technician was professional prompt on time, and knew what he was doing. On Dec 9, 2020, it took him about 30 minutes to figure out the problem and found the unit is still under warranty. He ordered the part and told me once the part is received, I will be contacted to schedule replacement. I called the office they did not call me. They were quick in responding and replaced the part on Dec 19. Cost is my main issue. They wanted $119.95 for diagnosis fees which WILL NOT be considered a part of the final repair fees. I believe it’s not a good business not to tell the client beforehand how much you will charge as service fees, they did not. Only after they diagnosed it. After a discussion with the technician, he talked to the office and the service fee was forfeited. The part replacement cost was $403! It took less than 30 minutes, 25 to be exact, to replace. Not sure how the rate of this charge is justified. I was told about the $403 charge right after the first visit but did not have a choice at that point. With all due respect, I understand, as explained to me, they have more overhead budget more than mom and pop shops. I still believe this total repair should not have been more than $250 at the most."

"very professional service and completed in a timely manner"

"Our overall experience has been excellent. We are very satisfied with them. They come right out if something is wrong. They come the same day most of the time. The service contract is about $120 a year. We think the price is very good. We have recommended them to our neighbor. We would definitely continue to use them in the future."

"From the beginning, Chris (Thor HVAC) engaged in a very professional communication to coordinate a date that was agreeable for all parties. My residence is in a very rural part of WV, off the beaten path. Chris coordinated with me on the day of the service to ensure he had the correct directions and arrived at the agreed upon time. Collectively, he inspected the interior and exterior systems and while he didn't find any problems he identified a potential problem in the distant future and offered several options that will resolve the problem. He wasn't trying to make a pressure sale, if anything he clearly stated the potential problem and identified what I needed to watch out to for, indicating that it would be time for corrective measures. I'm keeping Chris' information for a future heating solution and look forward to the working with him in the future. You won't go wrong with Thor or Chris...money well spent."

"Online appointment booked for 3:30. Received an email it had been changed to 4:00. Okay. When no one showed up, I checked the confirmation email; on that site, the appointment had been rescheduled for 4-4:30. No one showed up by 4:30. After 5, I called the number listed on the website - only option was to leave a message, which I did. Want to add that I never heard back from them. At 5:30, the technician called to say it would take another hour to get here. Okay, that would make it 6:30. He arrived, listened to my description of the problem and went down to the gate and I went with him. He checked out the system and told me he thought the problem was the battery. Total time here - 15 mins. To diagnose the issue - less than 5 mins. For this, I was charged $163.50. At first, he was going to charge me $263.50. The whole situation is exorbitant and ridiculous. Why not call before the appointment time when you know you will be late? 2 hours late? The charge was ridiculous. Other electrical work has been done here for a much more reasonable amount, and they tackled more and more difficult tasks than a dysfunctional battery. This company is not a good option. Their rates are ridiculously high. They do not respect the client's time and effort - I was here waiting, they were two hours late with no call to advise me of the lateness. Lastly, what good does it do to provide a phone number if no one answers and no one responds. UPDATE (11/12/18): Sean from Murphy's Home Services reached out to me to resolve this issue. He was willing to adjust some of the charges because of the small amount of time needed to resolve the issue and because the technician provided a diagnosis. He did could not repair the part that wasn't working. I have since followed the technician's advice and bought a replacement for the problem part. Now the gate is working fine and I'd like to change my overall grade for the services of this company. I appreciate them reaching out to me.I feel as though a company that's willing to take the time to make it right is a company that can be relied upon to do the right thing."

"Excellent. Same day service. Prompt, courteous and throrough."

"I have been using this company for many years. Reliable honest service. Highly recommended them !"

"We were prepared to replace the entire unit ( $10,000 or so) but they told us there was no need to repalce the heat pump, saving us a lot of money. Very professional from beginning to end."

"The technician was punctual and knowledgeable. Alamo appliance repair services is an excellent service for appliances. He did not leave until he had resolved the issue which did not take long."

"They take money on muy account for my home warranty service, and they are very responsive, and very reliable. They send Repair companies to my house for repairs and services."