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"AAA installed my furnace years ago and now I have annual service with them. Service people are always timely and pleasant."

"I've used Seatown for several different service calls. By far the most major one was a partial rewire that replaced some knob and tube wiring. There are several reasons why I view the as an excellent company: - Their administrative and dispatch system is efficiently and competently run. Phone calls during business hours are answered quickly (I've never been on hold for more than a minute or so), they usually have good availability, and the phone operator takes plenty of notes during your phone call which are then communicated to your technician who then has ample context on your problem right up front. - All of the technicians I've worked with have been friendly, communicative, and professional. It always seemed like they know what they're doing. Also, they will patiently explain to you what's causing your issue and what they did to resolve it. - I want to particularly call out Micah, the technician in charge of my rewire project, who was outstanding. He initially came out to diagnose why a couple of circuit breakers were constantly tripping, and identified the need to rewire my garage, office, furnace, and one bedroom. He wrote me an estimate, which I later compared to other companies' and turned out to be quite reasonable. Between my shopping around and heavy holiday demand, it wound up being a few weeks before the rewire was completed. In the intervening time, the circuits tripped a few more times. When I notified Micah of this, he offered to personally come over to further troubleshoot the problem - on Christmas Day - despite Seatown being closed! Micah also found a way to complete the rewire with almost no interior drywall damage. Finally, he was particularly helpful in answering my many questions about my home's electrical system, both before and after the rewire. Micah's combination of professional competence and personal empathy is very uncommon and exemplary. If you hire Seatown for any major electrical work, try to get Micah as your technician. While I am overall very satisfied with Seatown, there are a couple areas that I think could be improved: - At one point between Micah's initial estimate and the start of the rewire project, the circuit connecting my furnace gave out. This was on December 23rd, and I was concerned about my house not having heat. I e-mailed Seatown's emergency mailbox requesting someone come out requesting emergency service, but did not receive a response until December 27th. The office being closed for the holidays is completely understandable, but if you're going to have an emergency mailbox then you should be able to respond to it promptly 24/7, or at least have some kind of auto-reply that sets expectations on when a human can respond. - For relatively minor calls, their service visit fee is quite inelastic relative to the work that is actually done. By which I mean, I've paid about $300 every time they send an electrician out (other than the rewire), regardless of whether they did significant work like replace damaged, bare wire in my breaker panel, or just tell me not to use a space heater. It probably evens out in the long run, but each service call is a bit of a crap shoot on whether I'm going to feel like I got my money's worth. It seems to me to make more sense to charge a lower up-front visit fee, but then charge additionally for specific services rendered."

"Our old gas furnace died during the series of snowstorms in February. Stephan came out the day after we called, to give us the bad news that the unit was so old, no replacement parts were available so the whole thing would have to be replaced. Not really surprising given the age of the unit. He also showed me where the water heater (of similar vintage) was corroding around the outlet pipe, so was also in need of replacement. Kris came out within a couple of hours to look over the house and recommended a couple of options. We were leaving town so installation was delayed a couple of days; otherwise we could have had everything done within 48hours of the initial call. The crew that showed up to do the installation (sorry I forgot your names) showed up promptly at 8AM, worked throughout the day, and left our basement cleaner than it started out."

"Rob came out to review our existing system and helped us figure out what kind and brand of heat pump would work best with our system. He was very patient and informative, and answered all our questions without any pressure or up-sells (we had quotes from five providers). We signed the contract and payed our deposit in June 2021, but unfortunately global supply chain issues delayed the parts being received. Day & Nite were communicative of the issue and offered several alternatives, including a refund of the deposit. We opted to wait for the parts. It took four months, but the techs (lead by Jeff B) were fantastic and very accommodating in how we wanted piping and wiring routed. We are very pleased with how it's turned out and loved working with a local (and family owned!) company! Our gas water heater is due for replacement soon, and we'll be coming back to Day & Nite for that!"

"Evergreen installed a new hybrid heat pump system in my house. After researching the options, Evergreen was not only the most reasonable price, but they also scoped out a hybrid system where they would install new duct work and a single air exchanger in the attic and a minisplit in the basement. Scott, the sales person, did not try to upsell me on number of zones (others tried to get me to get 2 units in the basement) and after 2 months with the system, the single unit in the basement is heating the whole basement to our needs. All this was done at a price still considerably lower than the "standard" system price being offered by one of the bigger, similarly named companies. Evergreen was also the only company to propose a hybrid system where they would install a single exchanger in the attic and run new ceiling ducts to the rooms. This was appealing because we don't need to have the cassettes in each room and we didn't need to line the outside of the house with conduit for the cassettes (also the bathroom gets heat, too). Scott was great to work with, answered all my questions, and did his best to size the system correctly. Installation was smooth. There was a small hiccup where the installer accidentally broke a basement window, but Evergreen squared it away. Don and his team were great and the inspections passed. After install support has been great. Denise has been responsive to my questions. Overall, the experience was great with Evergreen and I highly recommend them."

"Mark and his guys helped us install a new AC last summer. They arrived on time and did a great job! So when I was looking for someone to do the maintenance of our furnace, I called them. Todd went above and beyond my expectations. He finished the job and even helped fix my hinge. Both Mark and Todd strike me as very genuine people. And I would definitely hire them again!"

"We have been customers of Bassett Heating for many years and always have been so impressed with their service. This is a family owned and operated business and you feel that personal touch. Whenever we have had a furnace issue over the years, John swings by our home quickly to make sure we are not left in the cold. John & his son installed a new furnace for us a few years ago and continued their tradition of great service. We schedule annual maintenance with them for our furnace to keep it in top working condition. When we decided to upgrade and add central air conditioning last year, it was an easy choice to go with Bassett Home Heating. John came by in February 2022, gave us an estimate for both installation timing & price, then returned with the install just in time for the summer heat in 2022. I highly recommend this company!"

"Cory and Joe were fantastic. The installations went without a hitch. The overall cost was lower than three other quotes I had received for the job. At the beginning of the A/C install I noticed the water heater was leaking, and they were able to replace it the next day. I will definitely use them again."

"I purchased a HeatPump system for my house but there was some issue after the installation. After a few times troubleshooting, NW helped to find and fix the issue. Glad that they are persistence in troubleshooting for their customers."

"Professional and thorough! Got my leaking water heater replaced pretty quickly!"