Get matched with top window a/c unit service or relocation pros in Melrose, MA

"Our central air unit died and we called Sila due to the good reviews. Turns out they won’t install a new AC unit if the furnace is more than 10 years old (ours was). So we had to do both at once (ouch). They started off quoting us $11k over the phone, then it jumped up to $16 when they saw our system in person. (1950 sq foot house). Finally they came back with $13k for the cheapest system in our size range. Overall I think we really overpaid and it left a bad taste in my mouth. That said, Sila gets an A+ for availability and service. They came and installed next day which was essential because we have a young child and it was over 90 degrees that week. Actual installation was great. System works well. Next time I’ll anticipate a system replacement before we get to an emergency situation. I think this could have been done for thousands cheaper, on a longer timeline."

"I bought my unit from NETR in 2018. It worked fine until we discovered it wasn't blowing any cold air. I made the big mistake of hiring someone a family friend recommended and they diagnosed it incorrectly and then basically disappeared on me. Anyway, it took a few weeks but they repaired it today and I was impressed with their courtesy and getting the job done very quickly and successfully. I felt like I was being dealt with honestly. Thanks, Jared and Jack. I should mention I paid about $300 for the refrigerant today. I don't know what the final cost will be but probably a bit over $1000."

"Very Satisfied ... friendly, knowledgeable, prompt and interested in my input ... One minor suggestion: after changing the thermostat settings to test the heating unit, either return them to the previous settings and/or remind me to check that they are set to my preferences upon his departure ... my wife got a little warm that evening :)"

"He was timely, professional and responsive. He clearly knows the technical aspects of the trade and provided us with a lot of information about the equipment he would be installing and how it would work with our existing ductwork.  We did not care for his sales approach because he tried to sell us on things we did not ask for and did not need.  He tried to sell us on a humidifier for the system which we really don't need because we live right by the ocean where it is quite humid year round, even in the winter. Adding humidity to our house could cause problems with mildew or mold.   He also tried to sell us on replacing our hot water tank for a more efficient model even though ours is only 5 years old.  We got the feeling that he was trying to pack as much sales onto the heat loan program without really thinking about the customer's specific situation, and that put off me and my husband from wanting to work with him.  At the end of his sales presentation he decided on the spot he would give us an unspecified discount.  We did not like this high pressure sales tactic.  We had not received other quotes yet so we declined to decide on the spot.  He emailed us a couple days later offering a 10% discount if we decided by a certain date a couple days later.  We decided to wait beyond that date so we could get more bids.
Joe's quote was $2000 higher than a quote from another installer who has equally good reviews on Angies list.  Both quotes were to install the same equipment, however the second installer included the cost of converting two unused ducts into returns and installing a pass though in a ceiling to help balance our system.  I shared this information with Joe, and he responded by saying he would beat their price by $100.  It goes to show that it pays to shop around. 
As Airco's good reviews on Angies list attest and my interactions with him, I am sure they would do quality work, but my husband and I were totally put off by his sales and pricing approach and did not want to work with the company as a result.

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"Jeff and Rob were great! Fast at determining the problem. Really nice guys too! They had the unit up and running in the first ten minutes."

"I've used this company for a few years, beginning with an issue I had where I needed some emergency assistance with an a/c system leaking water into the house. They fixed the issue and it cost far less than I thought it would. I've also used them for a couple heating repairs, annual furnace cleaning and a/c maintenance. I am about to hire them again since the a/c system is dying and it will need replacement since it's more than 20 years old. I would highly recommend Unique Indoor Comfort to anyone in need of a good HVAC/Heating company."

"Best customer service. Very professional, precise, and neat with the work. I never thought piping could look like art work! Would definitely recommend."

"SP Service always does a thorough and professional job. They take our needs into account and always remember any particular requests we make, such as to pay special attention to a particular area. In my many years of employing companies to maintain floors, SP General Service has done the best work and are a pleasure to work with."

"Eddie did a fantastic job. He was able to come earlier, which helped me out. He explained what he was doing and got to work. One drain was a particularly hard job, but he kept at it until it worked perfectly. There were no hidden charges or attempts to jack up the cost. When he finished, he cleaned up completely. I would definitely recommend him and use him again if we need to."

"Joe took the vinyl window apart, repaired the tracks and pulleys, and the window worked fine"