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"RightNow Plumbing reliably provides competent, scrupulous, trustworthy service. Recently I engaged Andy to service our well-water acid neutralizer tank, because I questioned the reliability of service by another company 13 months earlier. Andy tested our water and found that its pH value was 6.97, which was consistent with previous readings over the past six months when he did other work for us. Because our well-water pH is essentially neutral, Andy explained the acid neutralizer tank is not necessary. He offered two options: 1) remove the tank (thus leaving us with only the water softener tank) or 2) empty it, which option I selected. He also reduced the cost of the service call. Andy’s approach starkly contrasts with the other company that for years took advantage of an unsuspecting customer by charging almost $300 to “service” the tank and unnecessarily adding expensive calcite. For competent, scrupulous, trustworthy service, call RightNow Plumbing. Posted May 14, 2025"

"Mike came by and replaced our water heater while there was still probably 5 inches of snow on the ground outside. He worked quickly and cleaned everything up after he was done. He head our new heater installed and the old one taken out in less than two hours. Very satisfied with the service we received. "

"The original project I hired them for was to replace leaky faucets in both the kitchen and bathroom. Frank, the owner, was responsive and professional. They scheduled the work promptly and showed up on time. Unexpected issues were discovered that required a second trip and additional work. They communicated everything clearly and the additional costs were handled separately and transparently. They also cleaned up after the work was done. I would hire them again."

"Fantastic customer service. Came within 30 mins of calling them on a Wednesday evening. Cleared the shower/tub drain in 20 minutes and showed me how to prevent it from happening again."

"Family Fire Service did a great job replacing my water heater! They were quick, attentive, and thorough. Excellent work! "

"I have used their services several times, they exceeded all my expectations, they were reliable,honest and their workmanship was outstanding. I highly recommend them."

"Yes the job was completed and worked. The plumber that they sent out was not professional."

"He explained in details and very precise with his work. Highly recommended profrssional for all plumbing needs."

"I will NEVER use ARS of Virginia again! ARS failed sales & installation. During sales pitch on 12/17, I was told install team would cover floors & anything else. 12/18- During HVAC installation, install team drilled into the brick wall to run the pvc piping outside. They did not cover anything so the brick dust went everywhere! They also failed to seal around the pvc piping hole indoors so cold air was seeping in. Lastly, they spilled pvc primer that is not removable all over my white floors. 12/21- Called ARS b/c house was filled w/ a plastic burning smell. ARS sent tech who said he could not smell anything due to his nasal congestion. He explained that new HVAC may need to ?air out?. 12/23- Heat stopped working in middle of night. Called ARS tech discovered that the air handler burned out b/c it was improperly installed. Plastic condensation tubing was installed outside so it froze & led to heat failure. That explained burning plastic smell b/c air handler was working overtime."

"We would like to say thank you to KBA Kitchen & Bath Design & Build for a great job remodeling our two upstairs bathrooms. The two bathrooms were completely renovated in 5 weeks, but it could have been finished even sooner if we hadn’t selected a premium option for our shower glass enclosure. The entire project was started and finished between January 21, 2025 until February 28, 2025, which included the crew working two Saturdays, which shows their dedication in getting the job done. We were very impressed with KBA over the entire project! Specifically, we were impressed at how smooth and efficient the entire process was. It was seamless – from the initial consultation to the execution of the job. The designer, Anna, was very thorough and helpful in sketching the designs of new bathrooms and offering advice on recommended materials for the bathroom, to include going above and beyond in helping us choose just the right paint colors to perfectly blend with our newly installed bathroom accessories. Anna and Ervin both made after hour visits to provide their insight on color schemes and where bathroom accessories should be installed and look best. The lead project manager, Ervin, was always there to answer our questions, and he went out of his way to always ensure we were happy customers! Ervin also visited on many occasions to give us updates on project progress and keeping his crew updated on any changes. The installation team always showed up on time, left the work area clean, and went above and beyond to make our design a reality. Anna, Ervin and the crew were always very friendly, professional, and helpful throughout this project. We couldn’t be happier with the outcome as we absolutely love our bathrooms! We highly recommend choosing KBA for your next home project!"