Get matched with top fire or smoke damage recovery pros in Middletown, PA

"I had large water damage in my finished basement. One side of our basement was a game room and the other side was storage room. All was carpeted and was packed with stuffed. The water was running for at least running for more than 24 hours until I noticed it. It was a disaster. I went to the internet on a Sunday and typed in WATER DAMAGE. Within one hour I got call from Noah from SERVMATE. He ordered a POD to remove the content from my basement, we ended getting another POD because we had so much stuff. His team removed the carpet and the water stained dry wall and set up drying units to complete the drying process. I was so happy with the speed of his teamâ  s response. They saved us more damage with their quick response. Thank you, Noah and SERVMATE"

"Travis from A Production Construction, LLC was quick to respond, friendly, polite, clearly explained how the work would be done, and efficient. Really, I couldn't imagine a better or more helpful experience getting this job done."

"The worked fast and did a great job."

"My experience with Turning Point Restoration was absolutely incredible. I called them for a problem I had after a leak. Their response was fast, they explained exactly what needed to be done, and completed the project on time. Mark is very professional and friendly, and genuinely cares about being sure the job is done to your satisfaction. I would highly recommend them to anyone."

"Absolutely wonderful experience all around"

"Andy was very helpful in explaining all the issues with the water damage that I had because of a leak in my roof. He checked the amount of mold and the wetness of the walls to make sure he was recommending getting the work done on the proper sections of the house. He was very knowledgeable about the various aspects of water damage and how to properly repair the rotted sections. He also helped remove some insulation that had mold on it for free. I would definitely hire him again for any kind of repair work related to water or fire damage. Andy was very professional and friendly at all times."

"Initial project: Grade B.  Overall went well.  Only reason for a B is that they noted that they were going to put a trench around my laundry sink as a means to prevent damage if it overflowed.  But when they came back to do the job it wasn't done.  Overall I haven't had a drop of water since the install so that is very good.  The rep was Adam.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM, he noted that this wouldn't have been an option in the first place as it could pose a local issue (gray water pumped outside the home.

 Warranty: Grade A. Adam (rep) noted to me that no matter where (not through windows or above obviously) water came in (walls or floor) that the warranty would cover it.  Well you don't get the warranty until after the job... and guess what?  Water up from the floors isn't covered.  Not cool.
- !!!! UPDATE 20121125: Spoke to Jeff Johnson GM, he noted that this condition is covered.  My mistake. Grade changed to A.

Basement windows: Grade F.  Called them and had them out to estimate putting in a basement egress as well as the other basement windows.  The rep (Brett) came out, measured, etc.  Then nothing.  I called.  I called.  The customer service team told me on numerous occasions that the "president of the company" was going to call.  He never did.  Eventually, a sub or partner of theirs called me and provided me a quote over the phone (for the egress - the didn't do the other windows).  The quote was blind and didn't take into consideration any of the data that Brett collected during his visit.  This ordeal was a TOTAL waste of my time.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM, he noted that this rep is no longer with them and that he should have provided an immediate quote for the windows.  The only time the sub should have called is for the egress... 

Customer service: Grade C.  They provided a mold remediation treatment as part of the basement water proofing.  One of my walls not is showing signs of something.  So I called.  Nothing.  No call back.  Nothing.
I regret going with this company.  I should have bit the bullet and spent the extra $$ to go with their competition.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM.  He will be out in 2 days to treat the location and noted he will install a hose into my dehumidifier so that it drains into the system. 
- !!!! UPDATE 20131127: Jeff was out, assessed the situation and provided a clear path to resolution.  I have homework but his team will be out to solve the problem.
- !!!! UPDATE 20140115 Grade changed to C.  Jeff's team corrected the issue to my satisfaction."

"services have not perform yet
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"real good, would hire the him again when we have another project."

"My initial contact was with Mark in late August or early September. We had arranged to meet and discuss the work that I wanted performed (pointing up the mortar on the brick chimney and under the windows on the front of the house). There were scheduling problems (for both parties) after one or two attempts and I was later contacted by Josh, who finally came out to my house in mid September to look at the job. I was impressed with Josh's knowledge, enthusiasm, and answers to my questions.
After discussing the scope of work to be performed, Josh assured me that someone would get back to me within a week with an estimate so we could schedule the job over the winter months. After a week went by, I called to see of they were working on an estimate and was assured that they "hadn't forgotten about me". After another 2 or 3 weeks, I called both Mark and Josh and left a message to see what was up as far as the estimate and scheduling.
It is now the second week in December and still I've heard nothing. I like these guys and I would like to have them perform the work, but at this point, I don't know if they are too busy or just don't want to do the work because it is not a big job. If that is the case, it would help if they would just tell me so. I hate to look elsewhere, but communication is an issue here so I may have to give up on these guys. Too bad.
I rated them as a "C" overall, with a "D" for responsiveness (or lack thereof) offset by a "B" in punctuality and professionalism
 for the time when Josh did show up.
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