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"No invoice transparency at Sila Heating, Cooling, Plumbing, and Electrical. I had an appointment on February 16, 2026, to troubleshoot a no-heat issue on the second floor of my home. I was told the repair would be $1,500. Although hesitant, I agreed to proceed because I needed heat. The repair was completed, I paid $1,524.90, and the technician left. I later realized I had not been provided with an invoice, so I called the company directly at 781 438 4114. The person who answered the phone emailed me an invoice. The invoice listed an HVAC diagnostic fee of $69.00, followed by ?HYD 170,? with no price or itemized breakdown provided. I understand that professional services and parts can incur significant costs, it is unreasonable that the part alone could account for the entire charge without any supporting documentation. I respectfully requested a detailed breakdown of the invoice through multiple phone calls and emails; however, the responses I received were dismissive and failed "

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"The work was done correctly and promptly, but quite expensive. On the plus side, he presented all the options and didn't really try to upsell. Just the facts."

"I found James to be professional, knowledgeable, courteous and kind. I found the pricing reasonable for the issue I was experiencing. What most impressed me was his quick ability to access the situation accurately. Thank you James !"

"Very professional,on time and kept me informed.Did a great job, looks great!"

"kept me informed of his arrival, he arrived early, did a great job, cleaned up after the job. highly recomend"

"Very efficient, helpful, and professional. Will definitely be using them for future needs!"

"They do the job quickly and efficiently, but there is some minor issue, but everything is good."

"David’s team arrived when they said they would, fixed our issue really quickly and left the work areas cleaner than when they arrived. Great experience, will hire them again!"

"I was told that the fee to simply come into my house to assess my furnace (that was not working) would be $260 on a Wednesday afternoon... and I was told this fee would not be absorbed into the work if I chose to have it done. If this company charges such an exorbitant assessment fee, I could only believe they would inflate other fees as well. I hired another local company for half that fee to assess then repair my furnace. Shame on Heritage Home Service."