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"I am leaving a review before the work is even started. I received a quote from another company and scheduled the work. When they showed up, they tried to triple the cost. I told them to get out of my house. I then called Rooter Pro Plumbing to come out and give me a quote. Jerimey Jackson came out and looked over the situation and then put me on a conference call with the owner. They agreed to match the quote I received from the other company even though it was seriously underbid. They are a great company to work with. They are scheduled to come out this week to start the project. I would highly recommend a company with such integrity in the employees and the owner. I look forward to working with them."

"BUYER BEWARE! Had a pipe leak within my wall. Caught it fairly early with minimum damage. The Roto Rooter rep Brian came out and inspected and said I needed water mitigation based off the moisture in my walls. When I say the leak wasn't that bad, it really wasn't! He stated that my insurance company would cover it all and that he deals with my particular company all the time and not to worry. I obviously was taken back by the cost of almost 4k! Fast forward, my insurance company are questioning duplicate charges and Roto-Rooter is saying I owe almost 3k or a lien will be placed on my property! This whole water mitigation is a scam and the salesman did not tell the truth. They should have picked up their fans a lot earlier than they did. I'm sure they were trying to milk all the money they could. Over 5k for a bunch of fans in my home. I WILL NEVER REFER ANYONE TO THIS PLACE! Contacting my lawyer and will have my day in court if necessary. BUNCH OF SCAM ARTISTS IF YOU ASK ME!"

"I can’t say enough great things about Casteel for all the services they provide. But, for this post specifically, we moved into a home just over 1 year ago knowing the system was very old (1994) and could have issues sooner rather than later. A recent service visit from Casteel validated that not only was our system old, but operating inefficiently and under capacity. We had a Steve follow up with us later that same day who analyzed our current system and calculated that it was under capacity. The home, when built, did not have a finished basement which, when added later prior to our occupancy, simply tapped into the existing system resulting in doubling the space the initial system was not rated to handle. Steve designed for us a new system sufficient for our needs and at 3 price-point options. We elected to do a complete replacement. Though that option was the most expensive, it was attractively discounted. We still got a great deal, a 10-year warranty, plus 2 years semi-annual service check ups. The installation team arrived on time as scheduled led by Kyle and another Steve, plus several other team members to install our new HVAC and heat pump. They dropped tarps within the interior of our home from used exterior doors to the basement and attic work locations. They did an excellent and professional installation to include upgrading to current code, Re-plumbing all lines, installing new thermostats, and adding a return air vent in the basement which had not been done when the basement was finished. They worked long and hard all day long, installation is clean, neat, and professional in appearance, and cleaned up afterwards exceptionally. I commend each and every one of them for a job well done! I highly recommend Casteel for all your heating, air, plumbing, electrical needs. I have used Casteel for all of these services because each and every time Casteel is punctual, professional, friendly, knowledgeable, neat, and highly-competent providing their services. This is why I continue coming back to Casteel."

"Called and they showed up first thing the next day. They’re fast, reliable, friendly and extremely knowledgeable they taught me all about my system and had my septic flowing like new!!! 10/10 will definitely be calling them for all my septic needs!!!"

"Excellent ……Reggie is the best plumber around….very reasonable, honest, does excellent work"

"We were told to install an electrical outlet prior to their work being done in order for them to install a sump pump. They did not tell us they did not connect the sump pump to the electricity. We found out the sump pump was not connected when our basement flooded —- worse than it ever has before. Don’t know if it was the work done around the home that made it worse than ever before but a large section of our basement floors are ruined. My husband subsequently installed French drains all around the house and our property has never flooded again."