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"Our AC unit died during a heat wave and we needed a replacement fast. Travis was prompt and communicated well. He was quick to help and flexible with our schedule. He got us what we needed when we needed it at a competitive price!"

"I am a new customer with Service Professor, Inc. as of May 2021. In each of three service calls for routine system checks of my HVAC, plumbing, and furnace systems, I couldn't have been more satisfied with the professionalism of the individual tradesmen or with the customer service communication provided by friendly and patient office staff. This review is being posted especially to praise the exceptional routine service call provided by John Courtney on 10/11/2021. John presented as being a good listener and one who genuinely enjoyed his work and serving others. For example, he listened carefully to my questions and responded with detailed information that I could understand easily. And, after I commented to John about my previous positive interactions with Service Professor, Inc. tradesmen and with customer service staff, John responded by stating he has worked in the heating and cooling trade for 12 years and felt very fortunate, as a newer employee, to be able to work for an organization such as Service Professor that places caring and quality customer service communication among its most important priorities. I hope my comments encourage anyone seeking HVAC, plumbing, or furnace routine service or repair work to not hesitate to contact Service Professor."

"Mr. Ferrell first connected his computer to my computer via internet and worked for quite a few hours trying to determine what exactly was wrong. The next day he continued working from his computer for several hours. He determined he would have to have my desktop tower to complete the repair. He and my son met in Huntsville to exchange the tower. He then cleaned up a lot of what was wrong and reloaded Windows 10. He deleted the D: drive which had way too much memory allotted to it. The tower was returned and I plugged it all back together and it is working better than it did when I first purchased it. I would use him again and I recommend him highly to anyone needing computer updating and/or repair. His work is warrantied and he is very personable, knowledgeable, and helpful."

"Thought we needed a new unit for sure. He arrived within an hour and had the old unit repaired in under an hour. It has worked perfectly each time I have needed it since. It was $180. instead of thousands as we expected. Great job."

"the tech, Roger was really nice, very efficient and answered all my questions. I was very glad I went through with this service call. I almost didn't due to the rudeness of the woman that answered my initial call to the shop. I guess she was having a bad Monday at 9:00 a.m.! Don't let her chase you away if you call Hedlund! This was my best experience with a plumbing company yet (except for her) and I have had to have several pipes replaced over the years. Wish I would have called them the first time I needed a plumber!"

"the tech showed up right on time and started educating me as to what he was going to do.he explained what he was doing as he did it and how the system worked. he showed me how i could make the system more secure with some simple steps and explaned what the next level of service that could be done.
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"CHW was very responsive to our urgent need! We filed a claim the evening prior when we notices our A/C was blowing warm air into the rooms. Then by 8AM the next day, we had a call from the service technician saying he was on his way to address the issue! CHW worked with the technician to find out the compressor was the culprit and approved it's repair! Great customer service for a family in need during the hot south central Texas summer!"

Owner operated.

"I used Angie's List to find a place to take my truck for repair.  The proximity of this place to my home, the high rating, and the fact that they also offered a coupon made me select them.  I had never used this facility before.  I was there bright and early on President's Day because I had the day off and wanted to get my truck fixed as soon as I could.  When making the decision I had mentioned to several people that I had never had a repair done in one day - ever!  Whenever one takes a car to be fixed, the place may look at it that same day but it is never repaired that same day.  Well, let's just say I was tremendously impressed with how quickly they repaired my truck.  I dropped it off around 8:30 and the woman at the desk said it would be a few hours before they could look at it.  Well, I had a dr appt right after dropping it off and by the time I got home, around 10 am or so, she had called me back to tell me that someone had looked at it and what it needed and how much it would be!  I said OK to it being fixed, she said it would be done that afternoon.  It was done by 12:30 that afternoon!  Having said that, I am never impressed with how much these places charge.  Every place charges at least double for parts and fluids....and labor rates are ridiculous!  With a capital R Ridiculous actually.  However, since this is the going rate everywhere I must give this place the kudos it deserves because of their promptness.  I can no longer say I have never had a vehicle repair done in the same day.  I would absolutely go there again and have recommended the place to others.  Good job!"

"Great! Excellent thorough service! The team came prepared, demonstrated how thorough their process is, and executed it so well. Cleanup was also complete Amazing service and value"