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"Wonderful. They were at my house within 4 days to install the new unit. They had everything done within 2-3 hours. Very nice, courteous and professional. Extremely happy with the service. Highly recommend this company"

"After quite a bit of research I decided on a Mitsubishi ductless heating system and received bids from several companies and ultimately decided to go with Westin Air LLC Heating and Cooling. While I specifically asked for Mitsubishi, the other companies either tried to sell systems that I didn’t want, or their price for the system was higher than Westin (in one instance over $1,000). On the other hand, after looking at the shed and judging the scope of the project, Westin’s representative Cathy Shankland (great person, easy to work with & loves pooches), provided a bid for the same Mitsubishi system at a very competitive price and, gave a 2% discount for writing a cheque. It’s worth noting, that having received the bid in July 2019, by the time the requisite remodeling work and wiring in the workshop was completed, it was the end of December, before I could call to get on the schedule for January. Initially, the installation had to reschedule because of the rainy weather. The next week the crew (Jason, Frank and Zack) arrived around 9am on the appointed day and got to work in the freezing cold! In a word, these dudes were just GREAT and got to work immediately! They were efficient, diligent, extremely hard-working, and had a great sense of humor as I asked countless questions and poked around. One could not have asked for a nicer group of guys. When I asked about the rescheduling, they explained it was better to work in the cold than the rain because the rain could not only rust their tools but could be detrimental to/have a negative impact on some of the internal mechanisms of the system. I made an old-style percolator pot of coffee and brought it out with cups and, then baked molasses cookies, (after all, I had to warm them up somehow)! Initially, we thought it would take the better part of the day, but because the electrical preparatory work was done, the job was completed by early afternoon. They cleaned up so well, one would have never known anything had been done in my little workshop, except for the fact that it as toasty warm, and will be cool in the summer. Whoopee!! By the by… they’d finished the coffee and almost all of the cookies. My experience with Westin Air, LLC was wonderful! The office folks were great, the rep that worked with me was great and the crew was super! This is company is a hidden gem, and we’ll definitely be using them again."

"When it came time to replace HVAC, the salesman from my current company was not being sincere in the sales process. I interviewed 3 other companies in Columbus and by far, Gary with Franklin Heating was upfront, honest, and went above and beyond in customer service. The 2 man installation team was efficient, professional, and very pleasant to work with. When I called with a question the next day, they sent the installer back to physically review the system and answer all questions.I couldn't have been more pleased with the service and people from Franklin Heating/cooling and highly recommend them."

"Quick and simple service. No complaints here. Thanks for the help."

"John was prompt and courteous. He was diligent and careful about his work which I appreciated. Our documentation did not show the codes the unit was showing. John ordered and replaced the unit and then researched the codes. When the new unit proved not o be the issue, he refunded the cost and worked through the documentation he found (not easily provided by the manufacturer). The unit is now working perfectly and we will definitely contact John for any future servicing required."

HVAC technician with hands-on experience diagnosing, repairing, and maintaining residential and light commercial heating and cooling systems. Skilled in troubleshooting furnaces, air conditioners, heat pumps, and ventilation systems, with a strong focus on efficiency, reliability, and getting systems back up and running quickly. Multiple certifications including NATE.

"Excellent service, very fast response to my request for service, picked up laptop, diagnosed issues. Initially thought it was an OS update issue but the hard drive had failed along with other components (including 'CPU). Because other components were involved, a new solid state hard drive was put into a laptop with a working processor - same type CPU as in the failed unit. The laptop was repaired and returned in less than a week. This company picked up and dropped off the laptop (driving from Huntsville, AL (about 60-70 minutes)-- great service in this covid environment. I would recommend this company to my family./friends and will use again."

"He was very good. The prices are very fair. He is very nice and has done a good job for me. The second time he came out for the Air Conditioner he did not charge for the visit. We ended up not using him for the install because he did not have the unit we wanted."

"On May 24, 2019, I replaced two 20-year-old York AC units with (two) 2-ton 13 seer Carrier units at my rental. The two technicians Brad and Kevin arrived around 10:00 AM. They removed the old units and installed the two new units. The total cost $6,174.00 including permit fees, tax, and installation. It includes a 5-yr parts & 1-year labor warranty. The technicians, Brad & Kevin were great. They were conscientious, personable and willing to answer all my questions. Unfortunately, it rained part of the day. They made sure to put down drop cloths and kept the mess to a minimum. The entire installation took approximately 9 hours. I stayed and watched the entire time so I can attest to their work ethic, expertise and honesty. The old equipment was removed by a scrapper they called. The only issue I have and it is not with the installers but the company's policy of only giving a 5-yr warranty rather than the normal 10-yr residential warranty. They considered my residential rental as commercial. But I knew this up front. So the issue for me was should I go with another company that I received a bid from but which was around $350 higher per unit to get the 10-year warranty or go with New Albany H & C? I chose the lower price over the longer warranty. New Albany H & C is part of a larger group of companies that include Pickerington H & C, Hilliard Dublin H & C, and a few others. I like the company's policies and customer service but the warranty issue does stick in my craw. I would use the company again and I would request Brad and Kevin again."

"Upon arrival, installer started job quickly and professional. After job completed, he asked if we were satisfied with job. We were and he cleaned up."