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"Our 14 year old HVAC system was starting to have problems, mainly with the A/C system which had a persistent coolant leak. With the increasing cost of R22 Freon we knew the time was near and a spring replacement was planned. That was before the blower motor in the furnace started to make a terrible noise and quickly failed, moving up our timeline. We had already done our research and decided on a Trane system. Based on overwhelming positive reviews and a co-worker referral, we decided to call Westin Air for an evaluation and quote. Our experience with Cathy, Westin's sales rep, was very pleasant - a full assessment of our needs and review of our options and no hard sell. The system suggested was the Trane S9V2 furnace with the XL18i air conditioner. Since our A/C was not working, installation was scheduled within a few days. The installation crew was incredible. They put tarps down on the hardwood floor and went above and beyond when it came to being careful. They cleaned up inside and out to the point you would never have known they were at the house. Our experience with Westin Air mirrored all of the positive reviews we read online. The office staff, salesperson and install team were all enjoyable to work with. There was a sense of honesty and integrity in everyone we encountered. There would be no hesitation to recommend Westin Air."

"Service was fast and affordable, thank you!"

"Excellent service. Was running a few minutes late and texted to let me know. Serviced our fireplace and got it whipped into shape before the cold weather."

HVAC technician with hands-on experience diagnosing, repairing, and maintaining residential and light commercial heating and cooling systems. Skilled in troubleshooting furnaces, air conditioners, heat pumps, and ventilation systems, with a strong focus on efficiency, reliability, and getting systems back up and running quickly. Multiple certifications including NATE.

"Mr. Ferrell first connected his computer to my computer via internet and worked for quite a few hours trying to determine what exactly was wrong. The next day he continued working from his computer for several hours. He determined he would have to have my desktop tower to complete the repair. He and my son met in Huntsville to exchange the tower. He then cleaned up a lot of what was wrong and reloaded Windows 10. He deleted the D: drive which had way too much memory allotted to it. The tower was returned and I plugged it all back together and it is working better than it did when I first purchased it. I would use him again and I recommend him highly to anyone needing computer updating and/or repair. His work is warrantied and he is very personable, knowledgeable, and helpful."

"He was very good. The prices are very fair. He is very nice and has done a good job for me. The second time he came out for the Air Conditioner he did not charge for the visit. We ended up not using him for the install because he did not have the unit we wanted."

"On May 24, 2019, I replaced two 20-year-old York AC units with (two) 2-ton 13 seer Carrier units at my rental. The two technicians Brad and Kevin arrived around 10:00 AM. They removed the old units and installed the two new units. The total cost $6,174.00 including permit fees, tax, and installation. It includes a 5-yr parts & 1-year labor warranty. The technicians, Brad & Kevin were great. They were conscientious, personable and willing to answer all my questions. Unfortunately, it rained part of the day. They made sure to put down drop cloths and kept the mess to a minimum. The entire installation took approximately 9 hours. I stayed and watched the entire time so I can attest to their work ethic, expertise and honesty. The old equipment was removed by a scrapper they called. The only issue I have and it is not with the installers but the company's policy of only giving a 5-yr warranty rather than the normal 10-yr residential warranty. They considered my residential rental as commercial. But I knew this up front. So the issue for me was should I go with another company that I received a bid from but which was around $350 higher per unit to get the 10-year warranty or go with New Albany H & C? I chose the lower price over the longer warranty. New Albany H & C is part of a larger group of companies that include Pickerington H & C, Hilliard Dublin H & C, and a few others. I like the company's policies and customer service but the warranty issue does stick in my craw. I would use the company again and I would request Brad and Kevin again."

"Upon arrival, installer started job quickly and professional. After job completed, he asked if we were satisfied with job. We were and he cleaned up."

"We just purchased this house this past summer.  Even though we have had the HVAC system worked on, nobody took notice of the condition of the Aprilaire.  When my husband turned it on, water ran out of it.  It wasn't an immediate concern so we put it off until nobody could stand the dryness in the house.  I opened the unit up to see if there was a serial number and discovered that most of it appeared to be missing.  I called several places but was impressed with the response of this company.  They came and checked it out. While the one part was on the truck, when the gentleman opened it up he said we had more parts than a filter missing and the unit had cracks in the housing.  The missing part was not normally needed so it had to be ordered.  
The company called me to tell me they had ordered the part (never had anybody tell me that before).  When part came in they called me again to schedule service.  The day before they called to confirm the appointment.  The day of the repair they again called to let me know the repair person would be there in 1/2 an hour and asked if that would be alright.
Instead of replacing the whole unit for $900 I agreed to use tape on the housing.  He assured me the cracks were just cosmetic.  I agreed to that since it sits unnoticed in the basement anyway.
I was impressed by the communication and the price.
 


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"There was a time mixup with the original appointment, so the owner, Tim took the job. He arrived within the given time frame and inspected the work to be done. He created a reasonable quote, provided suggestions on a new fixture, and was able to begin immediately. He installed a garbage disposal and checked the pipes connecting to it (where a leak appeared shortly after installation). He fixed the slow drain in a bathroom, making suggestions for future care and possible products to help alleviate the problem down the road. We ran out of time, but he returned the next day to install a bathroom sink. He carried the small vanity upstairs, had to adjust pipes to accommodate the vanity, and installed the sink. He caulked the job and left instructions on how long to wait to clean the area to avoid breaking the seal. He also carried a toilet and tank upstairs and installed them; removing the old toilet in the process. He was tidy and cleaned up when he was done, and the items looked new and "fresh". Service was great. The work in the second bathroom was great and gives the room a totally renovated look - new vanity, new toilet. It was a great update and well worth the cost. I would highly recommend this company, and Tim in particular. I am very satisfied."