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"He was timely, professional and responsive. He clearly knows the technical aspects of the trade and provided us with a lot of information about the equipment he would be installing and how it would work with our existing ductwork.  We did not care for his sales approach because he tried to sell us on things we did not ask for and did not need.  He tried to sell us on a humidifier for the system which we really don't need because we live right by the ocean where it is quite humid year round, even in the winter. Adding humidity to our house could cause problems with mildew or mold.   He also tried to sell us on replacing our hot water tank for a more efficient model even though ours is only 5 years old.  We got the feeling that he was trying to pack as much sales onto the heat loan program without really thinking about the customer's specific situation, and that put off me and my husband from wanting to work with him.  At the end of his sales presentation he decided on the spot he would give us an unspecified discount.  We did not like this high pressure sales tactic.  We had not received other quotes yet so we declined to decide on the spot.  He emailed us a couple days later offering a 10% discount if we decided by a certain date a couple days later.  We decided to wait beyond that date so we could get more bids.
Joe's quote was $2000 higher than a quote from another installer who has equally good reviews on Angies list.  Both quotes were to install the same equipment, however the second installer included the cost of converting two unused ducts into returns and installing a pass though in a ceiling to help balance our system.  I shared this information with Joe, and he responded by saying he would beat their price by $100.  It goes to show that it pays to shop around. 
As Airco's good reviews on Angies list attest and my interactions with him, I am sure they would do quality work, but my husband and I were totally put off by his sales and pricing approach and did not want to work with the company as a result.

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"Always happy with the service. I recently had my thermostat upgraded by Jason S. In service, and couldn’t be more happier with his expertise, and dedication!"

"It went very well. They had a good price. They got everything done in one day. The workers were very polite and respectful in my property. I highly recommend them to all."

"Talked to Matt the owner one very hot Sunday in June when my A/Cs were not working. I had my regular folks tell me it was shot and had a leak. Matt sent his team out on Monday and the A/Cs were up and running in about 40 minutes. There was no leak. They worked beautifully all summer. My neighbor's went out this year - her unit was about 5 years older than mine. I gave her NextGenAire's contact info and she just replaced her unit. She is very happy with the price and service."

At Cool Air, we take great pride in our experience, expertise, quality and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety and quality, regardless of how large or small the job.

"Computer did the "gotta send info to Microsoft" but when tried to reboot it ran through automatic repair without success. I did all the alternative without any success. He came and picked up the hard drive on Tuesday and returned it on Saturday. Fortunately he was able to "restore" without any data loss. Very happy with outcome."

"We own a home in Gloucester that we rent out during the high season. During the hottest week of the summer, two of our central A/C units broke down and we needed to replace them fast. I called ten different A/C companies on a Sunday night—and was amazed that I reached SEASHORE COMFORT SOLUTIONS directly. Sarah sent out someone from their team the next day to do a diagnostic; we ended up replacing the two units within days of that first visit. Every time I called the office, someone answered. Every time I wrote to SEASHORE COMFORT SOLUTIONS, I received quick responses, clear answers and very courteous service. They deserve FIVE STARS every time. When the units were installed, the tech called me about the wall mount placement and then again to tell me they were leaving. SEASHORE COMFORT SOLUTIONS was so easy to work with and I'm relieved to know that they are nearby and ready to help when needed. Thank you to Sarah, Rich, Frank and everyone on the SEASHORE COMFORT SOLUTIONS team!!"

"They came out when they said they would, diagnosed the problem and gave me a quote for repair/replacement during the visit. Within a few days they scheduled the replacement work."

"I would highly recommend this company! They were prompt, on time , very informative throughout our service! The price was very reasonable and response time was great! I would use them again!"

"Tyler & his team were very professional and thorough with repairing my tankless water heater. Tyler was quick to respond to my call for a repair service call and took the care to be as neat as possible during the repair and cleaned up nicely when the service was completed. TOP NOTCH !!!"