Get matched with top fire or smoke damage recovery pros in Pleasant Valley, NY

"Very polite and prompt customer service! I was called back about my inquiry same day and services were arranged that same week."

"I had a good experience, did a great job."

"A+ Complete Restoration exceeded our expectations! After a pipe burst into our bathroom, Marlon was sent over and was super kind and knowledgeable. He explained everything in simple terms and gave us a realistic timeline for the repairs. His positive attitude made a stressful situation much easier to handle. The water damage was repaired quickly, and the whole process was smoother than we anticipated. I highly recommend this team!"

"We live in a single family home in Poughkeepsie, NY that received water damage to the family room, kitchen area, finished basement, crawl space, and sump pump room of our room. We were referred to First Call from our realtor who had very happy clients who had hired them in the past. Through our whole water damaged experience, the best call we ever made was to First Call Restoration. First Call is a family-owned company who knows how important it is to due right by their clients and do so with honesty, respect, and professionalism. They actually care about the welfare of their customers and are diligent in giving them peace of mind during a very traumatic situation. Their entire team from Janice and the answering service team to Mike and his field team are friendly, empathetic, and honest. First Call worked directly with our insurance company to get an agreed scope of work and always made us feel like a priority. Janice explained the entire process and Mike even educated us on how mold grows and how to understand the moisture readings during his assessment of our home. They took out only the wet and damaged parts of the home and worked around saving anything we can reuse or reinstall such as drop ceiling panels that were not damaged from water in our finished basement. They kept everything neat and organized and cleaned up very well during and after the demolition process. We are very satisfied with the mitigation services that they provided to our water damaged home. Even though we are still fighting to settle with our insurance company and are dealing with that stress, we feel completely at ease to know that the work that First Call did left the damaged areas of our home clean, dried of any moisture, and mold free. When the weather kept fluctuating between cold and warm temperatures (our home still doesn't have heat and water), we noticed condensation in our house like it was sweating. It was easy to pick up the phone and call Janice and the rest of the office team and heed their advice on how to relieve the moisture. Mike even came to the house to read the moisture and humidity levels and make sure everything was all right and put our minds at ease. With full confidence and no reservations, we can encourage and recommend anyone who received damage to their home to make their first call be to First Call Restoration."

"Travis was always very prompt, explained what I could expect and what he had to do and was polite and friendly. The job was to clean up after a sewer backup in my basement. I would use them again."

"Good customer service and job"

"Alberto and his crew were amazing. They were on time every day, and worked extremely hard at their craft. They were very conscientious and made sure we were happy with the project every step of the way. We had just bought the house, so they were very willing to work around other scheduled appointments we had made for other projects. Even as the project came to a close Alberto told us that if we were unhappy with any of the work or if we saw anything that needed to be touched up, he would absolutely come back and make sure we were satisfied. For the quality work that they did at the price we paid, we couldn’t have asked for more. I would absolutely use Alberto again, and would recommend him to anyone I know."

"Carpet looks and smells like new. We are highly sensitive to chemicals. However Mike's natural process was safe for the entire house. We appreciated Mike's diligence, his dependable communication with schedule adjustments and his follow thru after his service was completed. We have recommended Mike to friends without hesitation."

"Alan arrived on time and after a survey of the work needed gave an estimate within an hour and scheduled the work within the week. Alan's crew arrived promptly and performed all the work carefully, removed and returned items on the deck and porch. The entire work was performed to our satisfaction. Happy with the work done and will use West Side in the future.
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"I had an incredible experience with Vail's Gate Cleaners for my fire restoration. Their team was prompt, professional, and truly went above and beyond to restore my property. They handled everything with care and attention to detail, ensuring my home felt clean and safe again. Communication was seamless and they kept me informed throughout the process. I am beyond satisfied with the results and highly recommend them for anyone in need of fire restoration services. Thank you, Christina S."