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"Great service"

"The technician was quick and thorough."

"Gas water heater finally went out and we wanted to get a quote for replacing 40 gal with 50 gal and also switching to a gas tankless. I found 4 service providers on Angi last niggt and got estimates from all 4 this morning. Trent with Neon Plumbing and Air was the 4th estimate and without question I’m glad we went with Neon! Trent was very knowledgeable, informative, attentive to detail and explained pros and cons for both types and very transparent about everything. He was able to get all supplies today and come back in about 90 minutes and completely take out old tank and install new Navien tankless water heater including updated to code plumbing and exhaust vent. I highly highly recommend Neon to anyone considering any kind of heating, air or water service and ask for Trent if possible!"

"T&S Plumbing is wonderful! Ben reached out to me very quickly after I inquired for a plumber on Angi's list, he quoted an amazing price and was at my house within 1.5 hours. He has a great warranty as well. Highly recommend!!"

"Amazing work and service! Highly recommended."

"The remodel took 2 months to complete after I was told it would take 10 days. Delay after delay that was not explained and no communication unless i called them to complain about the delay. I can understand delays due to materials issues, but this company should communicate regularly with the client, especially if there are delays."

"My Water Heater Guy was amazing! He was prompt to accept my request and he installed that same day! Truly a life saver and his value for service cannot be beat! Thank you Eric!!"

"Eddie Durrant and his assistant did a great job in replacing my water heater. They showed up on time and did the installation in an orderly and careful manner. When finished, they explained what the work consisted of and removed my old unit. I would definitely recommend them."

"I would like to preface this review with two things: 1. 5 star offers a discount on their work if you leave a good review, be weary of what you read on here. 2. We have had this company complete both a kitchen and a bath remodel. The issues I will bring up were consistent with both of these jobs. During both of our remodels, the biggest complaints I had were communication and quality. Two big components that a company should really pride themselves on if they cared about their customer base. Communication for our projects failed at almost every step of the way. The conversations had between us and the salesman were great, and then almost every single interaction that was not only had between us and the company but the company within themselves was comically poor. Some examples include: 1. Being told we would have a project manager come to our house prior to the project to check out our attic for structural questions (no one ever came before they started knocking down walls) 2. There were days workers would show up when we didn't know they were coming and not show up on days we were told they were supposed to be there. Not to mention the tile workers who had their truck parked outside our house from 8-5 but stayed in there late and left early to smoke. 3. Several unanswered/not returned calls and texts from the project managers. The only time the office reached out to tell us about something? When the bill was "due" even though our project wasn't complete yet. 4. Our salesman saying a project would take 3 weeks when in reality, it's been 3.5 months and there are still issues. 5. Anytime we asked the current workers what the plan was for the next day or really anything, they NEVER knew. They didn't know who was going to be working, they didn't know when, and they didn't know on what. 6. Several of the workers telling us point blank that their fellow workers screwed up and did things wrong. Good thing we caught it I guess? 7. Tile was about to be installed until I noticed it was not the right time, and the workers had no idea and they didn't know what tile they were actually supposed to put down or in what pattern. Then tile had to be ordered, delaying us even further. 8. The list goes on and on. It's as though no one in the company ever talks to each other, or their customer, and we're left trying to put the pieces together. Secondly, their quality of work is not worth what you pay, not even close. There has not been a single thing that they've done that we haven't had to ask them to fix or redo. This adds time to the project, financial strain on us as customers, and not to mention the stress of constantly acting as a project manager. We have had MAJOR things need to be redone (I'm talking walls needing to be taken apart and rebuilt, cabinet and ceiling painting, relocating outlets, and an ENTIRE SHOWER FLOOR), as well as other things (paint chipped walls, bad putty jobs, grout crumbling, paint splattered inside and outside the house and on and on) and all of it was because no one from their team cares enough to do it right the first time. The pictures I will include show *finished* products that they think are appropriate to leave as a job well done. Not only that, but just this last time when pointing out that the glass they had "special ordered" was actually measured wrong and therefore our shower door is crooked, I was told that my "OCD will just have to live with it." This company is not worth your time or effort. I would never recommend them to anyone."

"From the moment I embarked on the challenging journey of remodeling my home in anticipation of our new family member, Aaron at Sapphire stood out as a beacon of professionalism, integrity, and unparalleled skill. My initial interaction with Aaron was not only informative but also incredibly reassuring. He presented himself with honesty and a commitment to fairness in pricing that immediately set a positive tone for our project. What truly sets Aaron apart is his willingness to work with unique designs and ideas. His open-minded approach and keen eye for detail helped bring my unusual design concept to life, far exceeding my expectations. The craftsmanship displayed in Aaron's work is nothing short of amazing, reflecting a high level of expertise and dedication to excellence. Moreover, Aaron's network of subcontractors deserves equal praise. Each one mirrored his professionalism and skill, contributing to a seamless and efficient project execution. It's clear Aaron only works with individuals who share his commitment to quality and customer satisfaction. Choosing Aaron for this remodel was undoubtedly the best decision. The project was completed within a tight timeline and budget, a testament to Aaron's impeccable planning and management skills. His ability to navigate the complexities of a remodel while ensuring everything is done to the highest standard is remarkable. Beyond the technical aspects, Aaron's communication and customer service were exemplary. He made sure I was informed and comfortable with each step of the process, transforming what could have been a stressful experience into an exciting and enjoyable journey. In summary, if you're contemplating a remodel or embarking on a house build, I cannot recommend Aaron at Sapphire highly enough. His blend of honesty, fair pricing, exceptional craftsmanship, and project management prowess guarantees a rewarding and satisfying outcome. I look forward to hiring Aaron for any future projects, confident in his ability to deliver outstanding results. Thank you, Aaron, for making our dream home a reality. Your work has not only added immense value to our property but has also created a beautiful, functional space that our growing family will enjoy for years to come."