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"I highly recommend Apex-based "A. Maynor Heating & A/C", who replaced my furnace and the entire central air conditioning system (outside condenser unit, inside evaporator coil, and new refrigerant lines) on 7-17-2020 at my Cary house. I also had them install the new outside condenser unit on the opposite side of the house (where it's in the shade, able to operate more effectively) compared to where the original condenser was (in the direct sun). All of their personnel were very competent, polite, prompt, and a pleasure to interact with, from Christy & Tammy in the office, to Carlos & Louis who performed the initial inspection & diagnosis of the original system that had failed, to Norm who performed the house "load calculation", recommended the appropriate new system, and who (since he's a licensed electrician) modified the wiring at the electrical panel as needed for the new condenser location, to Ramon & Christian who performed the new installation, and to Robert who performed the post-installation check and installed a new condensate pump."

"The technicians showed up on time and quickly evaluated the situation and installed the new condensate pipe. Martin and Ed wee courteous and efficient. My wife can be hard on contractors because she won't accept less than a perfect job. She was extremely pleased with Martin, Ed and Comfort Monster. We will definitely use them again.."

"Called in these folks for a recurring problem with our 2nd floor AC unit leaking freon. Other vendors had investigated, but we had not yet come up with a consensus on the diagnosis. Very nice, very professional. First visit was unable to produce any insight, but I felt due diligence was quite thorough. A second appointment was setup to run a more thorough regression test. Unfortunately, it too was inconclusive. I felt they had done everything they could to diagnose a very tricky issue. Their final prognosis was that it had to be one of a couple of very rare and odd possibilities. Didn't feel too comfortable with this, but had no basis to argue. Total cost at this point between the two visits was $300 with no real progress. Eventually, we stumbled upon an excellent veteran AC repairman who investigated and confirmed an earlier hunch, and was able to explain why. We hired him to fix the problem, a leaky compressor coil (had to replace), and we've have never had a problem since. Now that we know what the issue was, I'd have to say I'm fairly disappointed with this vendor's performance. They firmly disputed the compressor coil as a possible cause. And we paid a decent amount of cash for this misdiagnosis. We'll stick with the guy who eventually fixed the problem as our AC repairman from here on out.
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"Great job done by Dylan, Hassan, and Chayton. They protected our home from any dirt or debris. The installation of our mini-split was professionally done and worked perfectly. Dylan answered all my questions before the team packed up. I highly recommend this company and this team."

"Fred from Streamline came the day after we contacted the company about a slow leak in our water heater. Since the appliance was 10 years old, we decided to replace it. Fred was friendly, efficient and effective. Within a few hours we had our new system in place."

"It went phenomenal! The service was very respectful and professional. The people were very kind and friendly! I will definitely be contacting Air Serv with any future problems with my heating and A/C. Air serve will always be welcomed in my house!"

"I am extremely impressed with this business; from the beginning estimate to the installation,this business exceeds customer satisfaction! I had requested a quote online. The next day I received an email estimate for my request at the time, to replace the very old air handler as the condenser was just three years old. The next day I got a follow-up email asking if I had received my quote. I emailed back that yes, I received it, and I would get back to them as I was getting a few other estimates for comparison. Weeks later I requested an estimate from E&J for the condensor as well as the air handler. I had called other companies and was I impressed with Eric's estimate as it was competitive and fair, also lower than other well known companies in my area. Eric was very nice about me asking for proof of license and insurance and emailed the documents to me the same day. He was also willing to rewrite the estimate twice as I wanted to be sure it was detailed and nothing was left out. He came over and measured to be sure we were replacing with the correct size unit, and Jennifer called me soon after about financing. She was able to get me set up with the financing company the next day, which is a fairly low interest rate at 6.4% and they have options for 5 yr, 7 yr, 10 yr payment plans with no early payoff penalties. Eric was ble to put me on his schedule for the following Wednesday, just five days after signing with the finance company. Also, the finance company does not pay the contractor until I sign off that the work was completed to my satisfaction. Eric's crew took pictures of everything (as my air handler is in the attic above the garage), took out the old unit, installed the new unit as well as replaced the fuse (was the wrong size for system), replaced the drain pan and drain line, installed two float/cutoff switches, replaced some pipe insulation, new pad for condensor, cleaned everything up and installed my Honeywell programmable thermostat. Eric and his crew were extremely helpful and professional. They truly care about their customers and give excellent service. This has been the best experience that I've had with any contractor in my 10 years of home ownership. Before leaving after installation, Eric made sure he answered all my questions and ensured I understood everything. He even told me in about a week the unit will be inspected by a third party to ensure the system is up to code, and he will send me a copy of the permit. Eric will register the unit for the manufacturer warranty, and he offers a two year labor warranty as well as a two year maintenance warranty. This company went above and beyond, they even picked limbs up out of my back yard, and that had nothing to do with the a.c. install!"

"It was a very hot day and I was burning up in my house. I never wanted to get my air fix because I figure I could wait until the fall but it became to much to bear. I was on a call with my friend telling her about the heat and she told me to contact Jonathan McNeil. So I took her advice, I call him and because I told him that I could not bear the heat any longer he informed me that he will be over in the morning. He call me that morning to let me know he was on the way and call me once he was outside. It only took a few hours for him to fix the unit and he told me by next morning my house will be cooled. When I got up the next morning he was right my house was cooled."

"After 3 weeks of living with no air conditioning, and a leaky ceiling, during which time I had 5 technicians (3 from one company that doesn't even have an option to leave a voicemail after 5pm!) attempt (and fail) to fix the problem, I finally had to get a new system. 



I sincerely hope you don't need to replace your AC system any time soon, but just in case you do, I highly recommend  Alpine Heating and Air.  Their telephone number is: 919-404-1717.  They went above and beyond customer service, and addressed my concerns, explained answers to my questions in detail re: energy efficiency, payment, warranty, etc., and did exactly what they said they would do re: installing on time.  I have a 10 year warranty for parts and labor and a lifetime warranty for the compressor.  If it breaks (the outside unit), they will replace the entire thing.



A week after my system was installed, the unimaginable happened, and my ceiling was leaking again!!!   I couldn't believe it!!!  I called them - this was on a Sunday evening at around 8:00pm - and they told me that they would send someone over right away, and they did.  I told them that this was unacceptable, and that I expected them to replace it w/a new system.  They assured me that they would do that if necessary. Fortunately, the issue wasn't the system, but the pipe in front of it, which the technician replaced.  I was still in shock that my brand new system had leaked, and I asked him to open the panel in front of the system to ensure that everything was OK.  He went back out to his truck and got his tools and it was fine.



The next morning, Alpine called me and apologized for what happened, and offered to have my ceiling fixed.  I was very surprised, and I told them that I wanted to give full disclosure, and that although it had leaked because of the pipe, I told them that I had previous damage from my other AC, but they said it was OK and that they wanted to make things right, so they sent someone to repair it (no charge to me). "

"Excellent experience with this company!! Competitive price, professional, prompt and both systems past Town of Cary Inspection on 1st visit. We replaced HVAC systems at 3 of our rental properties this summer. This was the 3rd company we used and by far the very best. We would have preferred to use the same contractor for all three. However, contractor 1 was very average, then contractor 2 for the 2nd property was a D rating at best. Too bad we didn't start with Yellow Dot to begin with."