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"I have been impressed with Robby Courson's professionalism, honesty, and work ethic with each home visit. Robby truly cares about his customers and take the time necessary to provide detailed information on the product. We chose Ranger Heating & Cooling originally based on customer reviews and professional courtesy. We continue to hire Ranger because of those same standards. Having experienced lousy customer interactions with many service-oriented industries recently, it is such a pleasure to be on the receiving end of exceptional customer service. Many kudos to all the staff at Ranger Heating & Cooling."

"Jim did a great job of informing me of what he was doing, diagnosing the problem, and recommending options to repair or replace our heat pump."

"Worked with Greenwood Heating and Air on a furnace replacement and only have excellent things to say about the company and team. Customer service, pricing, timeliness, thoroughness, and friendliness were top notch. Contacted them initially for an inspection of our 28-year old furnace. The technician Frej was prompt, thorough, and courteous, explaining in detail the issues we might face with this still working but old units. Based on the findings we reached out for a quote on a system replacement. Lori took diligent care in listening to our concerns and hopes for a new system, recommending systems that might work for our household. She was always available for follow-up questions, providing answers that really helped us decide on getting a new system (Trane XC80 furnace with air scrubber) via Greenwood H+A. Prices were fair, on par with expectations and quotes from other businesses. On the day of the install, the team at Greenwood H+A, including Jake, Jordan, and Jason were very flexible, coordinating with the roofing company we had hired to take down our chimney and replace with a vent, to get the project moving on time. They were all very communicative, which we appreciated, and gave us regular updates on the progress. They finished what seemed like a big job within the day, despite the install occurring in our cramped crawl space. Our house is now toasty warm again with a great new furnace and all the bells and whistles. Would definitely recommend them for similar job, including for custom requirements as was our case with the roof. Thanks!"

"I wanted to pass on my experience with Evergreen who went the extra mile after my Mitsubishi slim AC started leaking water before the hot summer months. I had called a Kirkland company who came out diagnosed the issue and charged me an exorbitant amount. However after I informed them it was registered and parts were under warranty they dropped me like a hot potato and never called back. On the other hand Victoria at Evergreen called me regularly to update on the warranty and parts and scheduled a full day repair with Jesse, an excellent technician. He used appropriate PPE, educated me about the problem, even provided less expensive options, and finally completed the long arduous process of replacing parts and recharging the refrigerant all for a reasonable amount. Voila AC again! I would highly recommend this company - to do your job efficiently and technically correct, without overcharging or trying to upscale you. Peace of mind is priceless. RobinM"

"Not smoothly. We selected Blue Flame because they were cheaper than Greenwood Heating & Air, and they could do the work immediately, while Greenwood had a waitlist several weeks long (should have been a clue). If I had to summarize the experience I would say communication was poor, requiring me to project manage the replacement more than I wanted to. Half the time you tried to call the office, they wouldn't pick up and you were passed onto an answering service who would ask you a list of generic questions like "Where did you hear about Blue Flame" and "Are you interested in purchasing a system?"... I've already purchased a system that I'm trying to finish having installed!!! The actual instillation took longer than they predicted, and while I appreciated the workers staying late into the night to work on the project, they didn't come prepared with all the equipment to do the work. They needed to borrow my extension cord because they didn't have one, and ended up plugging into the outlet in our backyard without asking, leaving our yard gate wide open. Fortunately our dog didn't escape before the open gate was noticed several hours later. They also helped themselves to items from our garage without asking, like our broom to sweep up their trash and debris. Lastly, and possibly most serious, the workers who were installing the system in our house were constantly pulling down their Covid masks when they thought we weren't around, and would scramble to pull them back up when they saw us. Bottom line, I probably got a good price on the unit and work, but it's not a very polished or professional company, so fingers crossed that everything was installed properly and will work for years to come."

"G&S did an excellent job installing our new furnace and AC unit. The best thing about G&S is that they warranty for 1 year. The circuit board in our furnace failed within a couple of months (no fault of G&S). Manufacturers warranty would cover the parts cost but G&S repaired and covered labor cost under their warranty. Also they diagnosed the issue and repaired very quickly. Definitely A++ installation and service."

"I was expecting the worst. thousands of dollars in repairs. Oil all over engine and smelled hot. Luckily I had not driven it far. they fixed it and I was so relieved that it wasn't a big problem . Honest and professional. I'm a happy camper.
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"Seatown did mostly a good job I suppose installing a new gas burning high efficiency furnace. When the salesperson was providing their initial consultation, they pointed out that our existing thermostat would have to be replaced and the 3-wire thermostat wire would need to be upgraded to 8-wire for the high efficiency furnace. They were going to charge me some exorbitant fee to pull the new wire through 5 feet of wall. When I questioned it, they knocked it down to $500. I told them I'd buy new wire and pull it through myself before they showed up. Needless to say I was pleased to find out that the technician only used 3 of the wires anyway so that attempted overcharge would have been for nothing? Also the technician very cleverly did NOT place the new thermostat on the wall such that it covered up the old hole in the wall so I had to move it after they left. I can't say I was too happy with the furnace exhaust pipe. First, they placed the exhaust pipe above our gas meter but the inspector didn't flag it so I guess there's no issue. Also they used non-paintable caulk to seal the exhaust pipe so that painting it to blend in with the siding was a bit of a problem. They also didn't provide any sort of screen for the exhaust pipe to keep animals from crawling in it. When I questioned that they said that the carbon monoxide would kill them. So their solution is to have a dead animal in our furnace exhaust? Not to mention that doesn't really work in the summer when the furnace isn't running. Other than those rookie mistakes I noticed, I'm sure everything else was done properly?"

"This is an amazing company Everyone who works there is professional, I recommend this company to everyone do not install electric furnaces or solar without HSR, they are awesome! On time organized and are very clean when they install the systems, they show you how it works they make sure everything is working beautifully, many thanks to these experts and to the team manager who did the installation Matt and his crew were amazing!"

"The installation of our new heat pump was to take two days, and I assumed would be done during normal business hours (8:00AM - 5:00PM). I expected a smooth process and a properly working system at the end of the 2nd day. The experience was not even close to my expectations. Day 1: Old air handler, heat exchanger, compressor pad and compressor were removed; new air handler, heat exchanger, and compressor pad were installed. As expected, the new compressor was placed on the pad, but not connected to inside unit. I observed one of the four-man crew scraping gravel from my neighbor's driveway to put under the compressor pad. When I told him that my neighbor probably would not like that, he said, "It will be OK. I'll smooth out the places I took it from." He couldn't have given a more wrong answer! Late in the afternoon, the electrician (an Overlake subcontractor) arrived to hookup power to the new system, and all four from the installation crew left. (I think at least one of the crew should have stayed until the electrician was finished to verify that the system was working. And maybe to explain to me how to operate the new thermostat!) About 90 minutes later, the electrician was finished, but the system would not turn on. It was not his job to troubleshoot system problems, but with the guidance of someone over the phone, he managed to find two wires that had not been connected by the Overlake crew. He connected the wires, but that made no difference. I was supposed to have backup electric heat working at the end of Day 1. This was important because it was December and the temps were down to 32 degrees at night. After 2 hours of trying to get the system to produce heat, the electrician left at 7:00PM, and an Overlake tech arrived at 8:30PM. At 10:00PM, the tech determined that a circuit board in the air handler was defective, and a new one would have to be obtained and installed in the morning. I managed to get by with two 1500-watt space heaters by closing off most of the rooms. Day 2: Before the techs arrived, I noticed that the compressor pad, with compressor installed on it, was significantly out-of-level. The techs arrived at 10:30AM, and I asked them to purchase a bag of gravel to replace what had been taken from my neighbor’s driveway, and they complied with my request. I also asked them to level the compressor pad which they did. The defective circuit board was replaced, and backup electric heat came on. It took two Overlake techs until 7:00PM to connect the inside and outside units of the heat pump, and attempt to charge the system with refrigerant. However, a valve on the compressor unit was leaking so the heat pump could not be operated until a new valve was obtained and installed the following day. Day 3: Two Overlake techs arrived at 1:30PM, and, I assume, they installed a new valve. What appeared to me that was left to be done at that point was to charge the system with refrigerant, connect a small electrical cable between the inside and outside units, insulate the refrigerant lines, and spot-tie the lines and wires into a neat installation. This seemingly small quantity of work took until 10:00PM to complete, at which time it appeared that I had a working system. Day 4: I had programmed the wi-fi capable thermostat using the owner’s manual on Day 2, so I woke up on Day 4 to two emails from the system telling me about urgent notifications that had occurred in the middle of the night. They were Error Code 99’s – High Torque Lockout. A google of this returned a manufacturer’s document that explained this code was likely due to overcharging the system, and resulted in the compressor shutting down for a while and then restarting for a couple of hours when the error situation occurred again. I called Overlake and they said to run the system only on the electric backup until a tech could come out 4 days later. I think Overlake should have sent a tech out that day since, at that point, they were already two days late providing me with a working system. Also, since my old but still working heat pump had been turned off 3 days before, I was going to be using electric backup for 7 straight days (at least), and that more than doubles my heating bill, at this time of year. Days 5 thru 7: Waiting for tech to return and troubleshoot error code. Day 8: Appointment for tech was scheduled for between 11:00AM and 1:00PM. Tech arrived at 4:00PM, but did call to say he would be late. Between 4:00PM and 10:00PM, the tech removed the refrigerant from the system and then recharged the system with refrigerant. He had determined that the initial charging had been below spec (too little refrigerant was used), and he said that the system should work OK now that it was properly charged. After the crew left, I noticed that there was dirt, installation scraps, and some kind of cream-colored lubricant on the carpet next to the air handler, as well as trash in the crawl space and outside around the compressor unit. In general, they could have done a better clean up. Also, they apparently used the top of our clothes dryer as a work bench since there was a drop of dried, blue PVC solvent on the dryer along with many dirty finger prints. The system has now operated for 5 days without any obvious problems. I now have an installed and operating system; however, given that it arrived from Bryant with two faulty components, and the installation included two wires not connected and improperly charging of the system, I have little confidence in my new Bryant heat pump. However, among all the negative aspects of this project, there were a couple positives: Overlake’s price was almost $2000 lower than their competition, they promptly submitted the necessary data to Bryant for the rebate I was due, and they appeared to provide a neat and proper installation."