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"Friendly, great, punctual service at a reasonable price. Quella was very friendly. She asked the right questions to ensure we would get what we needed/wanted and expected. The price was within the quoted estimate and included the water heater, installation, city permit cost, and haul away of the old water heater. I contacted HomeAdvisor requesting quotes early Tuesday morning and the new water heater was installed by 1:30 p.m. that afternoon. The Water Heaters Now team lived up to their promises."

"went very well. Water heater spewed brown water for a week but that's the water heater's problem or my pipes, I guess, not the installers."

"They've been through here on several occasions.  We had our water heater die, so they did the water heater and they hooked it up and everything, and they sent the same guy again.  When we bought the water heater we got a couple of quotes.  We really, really liked the guy who came in and he also installed, but we were real impressed.  We really liked the guy we worked with; I mean he was really knowledgeable, you could tell he knew his stuff.  And so we said we will go with you if you are the one who installs and he said okay.  Well then they called us and they're saying 'so sorry, I can't make it, double booked or whatever, so we're going to send, let's say the next guy's name is Bob.'  Well, we went ahead with you because we were going to use you.  Tell us about this new guy.  Is he any good?  Yes, highly recommended, very good - all this stuff.  And so we go well, okay, based on your recommendation because we were talking to the guy who promised to come.  Nope, not him - somebody else - not even the second guy who was promised.  So he comes - he did an okay job installing, except we can't get any hot water after he leaves.  And it turns out that he had put it on - or it was on when it arrived, whatever  -  on vacation hold.  There's a knob downstairs but we didn't know.  And also, when you get a new water heater, new things, a lot of times they'll sit and explain some things, like here's your paperwork.  Nope - the guy's just done and he left.  So we go look and we don't have any hot water.  So we finally call late that night because the guy says it'll take about 45 minutes to heat up.  Well, two hours, four hours, we finally call and the guy had it on vacation so it was heating at like 70 and it's supposed to be a minimum of 120.  So we had to call and they walked us through what we needed to do.  That wasn't so good.  That's kind of B & D in a nutshell. It's like they have some really good people and some really bad people.  We had a good quote, we liked the salesman, but they did not follow through on the promise of sending that guy or the next guy, and then the guy who was there didn't set it up properly.  But then on the positive, when we called 10 or 11 o'clock at night,  the guy was able to nicely help us walk through and find out what the problem was, and we fixed it.  So it was nice that they were available.  There's been some times when they've been amazing - good; we had B & D install our sink when we remodeled our kitchen and the guy was awesome, he did a great job.  But then we had a leak in our tub that we had worked and worked, couldn't figure it out.  And the guy who came, he's the one who we said don't ever send him back.  They guy sat on our tub and had us run around the house while he turned the water off and on.  I'm like, wait a minute - shouldn't you be looking for the leak because you're the plumber and you're the one who knows what to look for?  So we thought that was weird.  And then he finally, when it's all said and done and he's been sitting by the tub the whole time, turning the water off and on, he says, well, I don't see it.  It doesn't appear to be leaking.  The next day, we have a closet that you open it up - we store blankets - and it's also got the panels to get to the back of the shower.  Right?  Well my husband was looking for something or we were in there trying to figure it out ourselves and he had a flashlight.  And it was later, because normally I think we're doing it during the day, but it was a little bit darker and the light from the flashlight shone and it was coming straight through, all around all those faucets, all around the tub fill.  Oh my goodness, so then we started moving and we got - water just would go - it made total sense.  So then he re-caulked, so we found the problem and we re-caulked it, right?  Well it turned out later there was another problem - it's been kind of a little here, little there king of thing.  I mean, it'll be good for awhile, like a year, and start leaking again.  So the bottom line is that big, fat, lazy plumber who had us run and he sat there the whole time, never even saw all the problem areas that were all around the faucets.  So I wasn't happy about that.  So we went to another plumbing company that was the least expensive and the highest rated.  And we just had him come in and he fixed it quickly.  He had to cut out part of the pipe that fed into the faucet and we got all new faucets and everything for the bathroom that we've had the non-stop problem with.  So we replaced that but also, if you go into the wall, there's a round device that feeds the water into your faucet - that was the leak - that was it.  So that was taken care of.  We're kind of done with B & D Plumbing - they're too hit or miss."

"I was immensely pleased… with the whole process of installing a new water heater. They easily fit into a schedule that was best for me when I called and Howie was the plumber that arrived and was so very personable. He came with my new water heater and explained what he needed to do and installed it without any issues. He put tarps on my carpet and stairs and I think he gets credit for leaving my work area cleaner than when he arrived! He took my old heater (which was 35 years old and very heavy I’m sure) with him and the whole installation was a nonevent for me. At 86 years old I really appreciate the ease with which this could be done for me! I will readily call them for any future issues!"

"Well initially I was unhappy with the fact that the faucet couldn't just be repaired. I wound up spending a ton more money than what I was expecting. The explanation Matthew gave me was one that I have heard before about our water being so hard in Brooklyn Park. Several service providers have told us that and last year we had to have our water heater replaced for that exact reason. The water is so hard that it corrodes the plumbing equipment shortening the life span. Anyway, I was unable to pay right away so Erik came out on Friday to do the installation. Both men were polite, professional and worked quickly. Erik explained about a "membership" which would help me save money immediately and in the future. I felt everything went very well!!"

"Diagnosed and fixed a complex problem with our boiler and water heater on an emergency call basis. Nicholas was professional, friendly and tireless in solving our issue. He is a great ambassador and asset to his company. Highly recommended."

"After various and outrageous quotes from local plumbing companies, I hired Yuriy and his crew to install a new Rinnai tankless water heating system at hour house. The project included the install of the new unit at a different location in the basement and the conversion/hookup to the main natural gas pipe which was feeding our furnace. We previously had an electric water heating tank system that lasted 23 years. The removal of the old tank was included as well. He also did about 12 feet of old galvanized pipe replacement with copper piping and various shut off valves, wall anchors and a hookup to an existing humidifier. The final price was fair and the work was done beautifully and on time. Any issues during the project (minor stuff) were tackled quickly and efficiently. It was really a very nice experience. Yuriy and his crew were very knowledgeable and highly professional! in the end, we were very happy with the result and we're enjoying our on-demand, very efficient "

"In 2013 we started investigating the replacement of our water heater. It was 20 years old but it was not having problems (yet). We wanted to try to avoid having a hot water problem in the future so we started the replacement investigation process. I called several contractors and got competitive bids but decided to put it off until 2014. Late this winter (20140 ) I noticed water on top of the water heater with some dripping down the side so we knew our time with this water heater was about up. I called John at Northern Plumbing again. He remembered our conversation the previous year. He was near us, very straight forward, and he made me comfortable with his experience level and confidence in phone conversations. He answered all my questions and he quoted the same price again for removal an replacement. We agreed on a date to do the job. Without prompting John promised that we would have hot water from the new hot water heater on the replacement date. This was expected but reassuring to hear. Chuck was the plumber assigned to the job, He came out to inspect the area in the basement where the work needed to be done. He addressed my questions and issues regarding access and removal of the old water heater. Chuck determined the job would require a new water shut off valve, an upgraded gas valve to meet building code, and required disconnecting existing furnace gas line to allow for removal of the existing heater. He quoted an additional $150 for these items. Chuck needed to leave to get the new water heater from the supplier since my unit had to be used for a previous job. Chuck returned shortly and started to work. He removed his boots on many trips in and out and protected the carpets with tarps when removing the old water heater. The work went well and the workmanship was excellent. He got the job done start to finish in about 4 hours. As John promised we had hot water again that evening. The new water heater continues to work great. I would recommend Northern Plumbing in the future for similar work. I received the City Inspection paper work yesterday so all I have to do is schedule the city to come out and inspect the work and this job will be finished. Overall it was great working with these guys!!! <br />"

"Took a chance on an unknown, which is not the best avenue to travel considering the importance of a water heater. Neil happen to be available. Prompt, honest and efficient. He&apos;s your first call!"

"I was super impressed by every aspect of Randy’s Electric. First, their scheduling is top-notch. The gentleman who answered the phone could not have been nicer and made me feel like I made his day simply by calling, and the woman who handled confirmation calls was also super friendly. Second, I received multiple confirmations by telephone, email and text. I had had various no-shows in the previous week by plumbing, a different electrician, and handyman vendors so I was very glad for the proactive confirmations and the awesome customer service by Randy’s Electric! The day of the appointment, I also received an email with my electrician’s name, photo and bio. Whoever is in charge of the Randy’s confirmation process, give that person a raise! Great idea and very welcome. Lastly, my electrician Tom Leahy could not have been nicer, more skilled, professional or efficient, and did a great job! I also asked him for a quote for additional building work on behalf of my condo association, as I would use Randy’s Electric again in a heartbeat. Outstanding experience!"