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"Mr Rooter sent Bilel out within the hour. He gave us a free estimate which we excepted and then did the job straight away. Polite and helpful. Great job, thank you"

"On yesterday, Friday, March 14, 2025, I went online to ANGI to seek out a professional service to clear out our Trap and Septic System. I was given 3 recommendations and within 2 minutes I received a call from MSN SEWER AND DRAIN LLC. The gentleman on the line introduced himself as Sam and began to have an engaging conversation, which was so professional . Sam, began to clearly explain what would be required to completely fix our issues. HIS brother, Matt immediately came to our house. as I was in my office in Manhattan so my mom met and let Matt onto our property and home. Matt took photos of the issues and sent them to me. WE began to make plans for the work to begin to fix the issues at hand. On this morning, Saturday, March 15, Sam and Matt came to our house and began to move furniture, dryer, Washing machine and cleaning apparatuses to enter the wall and reach the septic pipelines to commence the highly skilled professional service, which was required to completely fix it"

"Jeff is mozart when it comes to sewer and drain. You could not hire anyone better. Melissa was thoughtful kind and simply amazing. Stop everything you are doing look no further hire them today !!!."

"They worked quickly and neatly. Service was quickly restored."

"Very happy with prompt response and an excellent job. He had several different ways to clear a clog in an outdoor pipe coming from my gutters. Besides just the typical machines he had a high pressure device to break through the clog and a camera to confirm the clog was completely cleared. This last one was important as we thought the pipe might have been damaged by some landscaping I had done. Without the camera I would have had to dig up the pipe to find out. Went the extra mile to provide me with peace of mind that was not necessary but much appreciated. "

"We hired Ace's to reroute our whole houses plumbing system through the attic and down to our appliances after we experienced a slab leak. They were very professional and got the job done quickly and efficiently. We were very happy with the job and would recommend them for any plumbing needs. "

"Fast response. Very transparent about pricing. Showed us the issues on their live cameras so we saw exactly was wrong. This is a company that obviously takes pride in their reputation."

"Great. Justin is great. Reliable and professional. Solve the problem and generous with his knowledge and expertise. Very responsive and punctual. I’ll recommend him to my friends and family."

"The initial meeting with John was promising. He was straightforward, easy to talk to, and quickly provided a quote without being pushy. I appreciated that he offered light recommendations without trying to upsell us. After that first meeting, I felt comfortable moving forward. I had John come out one more time so my boyfriend could meet him, ask a few more questions, and finalize the siding and color choices. The next morning, John texted early, saying he’d be by within the hour to pick up the $10,000 deposit. We were told materials would be ordered right away and the project would begin by the end of the month. However, as that date approached, we hadn’t heard anything. When we reached out, we were told it would be delayed by another week — and then again, another week. We were okay with some delays, but the complete lack of communication was extremely frustrating, especially since we needed to coordinate our work schedules. We were also told the work wouldn’t involve anything on the inside, but that turned out not to be true — which was a big issue since we have two pets. During the project, our flower beds and garden were completely destroyed. While some wear and tear is expected, there was no reason for a large boxwood bush to be crushed with a cinder block when there was clearly space to work around it. Several things were damaged, including blinds, window sills, a shelf, and part of the entrance flooring. While I understand that accidents happen during construction, what bothered us most was the lack of accountability. None of these issues were addressed until we specifically called them back out to deal with them. John never showed up for a single walkthrough, and to our surprise, the entire job was done by a different company altogether — not his own crew. That was something we hadn't anticipated, and unfortunately, we didn’t think to confirm it beforehand again our fault. The windows installed were low quality and very off-brand compared to what we expected. We had also discussed having decorative grills/grid lines in the windows, which were completely left out. In the end, while everything listed in the contract was technically delivered, the overall experience left a lot to be desired. The workmanship felt sloppy, communication was almost nonexistent, and the lack of oversight from the owner was disappointing. We definitely feel we overpaid for what we received. It’s partly on us for not being more proactive during the process, but someone who takes pride in their business would have at least done one final inspection or walkthrough."