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"Our experience with Logan Services was very disappointing. I told Andy (the Logan salesperson) in person and in writing that we would like to keep our analog thermostat, instead of getting a new, smart thermostat (we already have a smart thermostat for an existing system, and we prefer the analog functionality). He said of course. On installation day, the installer informed me that the new system required a smart thermostat. So we had to accept a new, smart thermostat. The detailed quote Andy provided for the replacement of our A/C and heating units included a manufacturer rebate and tax credit that would be refunded to us after the installation. The system we selected would be eligible for a $1400 rebate and a $1200 tax credit on our 2024 return. Three days after our installation, the Logan office called to follow up on the new system. I asked at that time how I could claim the manufacturer's rebate, because there wasn't a form or application in any of the paperwork I received. I was told that Logan would apply for the rebate and I should receive it in 6-8 weeks. It is now more than 8 weeks later, and I have not received anything from Trane. Now Logan claims that the rebate must have already been applied to the cost of our system. This is not true. The price Logan quoted remained the same from the original quote to the final invoice, and it did not include a deduction for a rebate. I do not recommend doing business with Logan."

"Hoov Air was easy to schedule and responded immediately when I needed assistance. My furnace kept going out during the coldest time of the year. It was back up and running in an hour. Highly recommend for any repair/annual service!"

"Were on time and upfront regarding the repairs and the cost. Technician was very professional, thorough, and left job site cleaner than when he arrived. Would hire again. "

For over 50 years, homeowners in Columbus, Dayton, and Cincinnati, Ohio, have relied on Logan Services as their preferred heating and air conditioning provider. We are now excited to offer professional plumbing services as well. Whether you need assistance with your air conditioner, furnace, heat pump, ductwork, or any other aspect of your climate control system, or if you require plumbing solutions, we are the dependable residential HVAC and plumbing experts you can count on for prompt and friendly service.

"Grant did a fantastic job on our remodel. Had him come in and install a new bathtub along with rerouting some plumbing, and install a vanity with faucets. Very professional, incredible job and was reasonable. "

"Kitchen drain had been gurgling for months. That didn’t get my attention but when it stopped draining…well time to act. Ivan listened to my problem, took a look and gave me my options. As requested he tried to snake the drain but couldn’t get the snake to advance. Got a smaller snake with the same issue. The snake came back with rust and sludge. Well kitchen sinks are rather important so i gave the OK to replace the stack. Note that I live in a century home with 100 yo cast iron stacks. I nearly fainted when he showed me how the rust and sludge had narrowed the stack’s diameter to the size of my pinky. Through all of this Ivan answered all of my questions, kept me informed and gave me time to think which I very much appreciated. Would I tell my friends and neighbors to use Mr. Rooter? I would enthusiastically! Am I thrilled with my new stack and quick draining sink? Oh yes I am 😄 "

"Zach is a great guy. I had a gas leak emergency and by the time we were all said and done, Duke guys came out for inspection and said this is some of the best work they’ve seen. And, exactly how they expected the work to be done. Worth every penny in my books. "

"Jonathan was very professional and pleasant. He addressed the leaking shower faucets quickly in spite of the lack of replacement parts."

"left sink with putty all over "

For more than 80 years, our team has helped homeowners in Greater Cincinnati and Northern Kentucky enjoy superior comfort throughout the year. Founded as the Thompson Heating Corp., our company was purchased by our president, Wesley Holm, in 1983.\n\nFor the next decade, our company grew exponentially, and we didn't stop there. In 2004, we added plumbing services, and in 2012, we expanded to include electrical services, making HELP the largest and most comprehensive plumbing, heating, cooling, and electric service provider for homeowners in Cincinnati and Northern Kentucky.\n