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"Basement waterproofing and egress window"

"We hired LUX to repair the foundation on our detached garage. Adam's crew arrived early Monday morning. They were pleasant and professional - really nice people. They worked steadily all day. They arrived early Tuesday morning, and waited for the county inspector to arrive. Once the inspection was complete, they promptly completed the work. We would definitely recommend LUX."

"Bryan Rutherford and Austin Hicks did an outstanding job in leveling the concrete around my pool. They were very professional and attentive to what was needed to complete the work. I would definitely hire them again."

"Bobby and the Fortress Techs were very professional, considerate, and thorough. The difference we feel from the crawl space insulation from before to after is amazing. Within just a day or two that musty smell in the house that was coming from the crawl space was gone! Bobby kept us informed throughout the entire process and finished the project on time. I would highly recommend Fortress Foundations Solutions to everyone; we were extremely satisfied with the outcome and the high quality customer service we received."

"Capital Paving installed a new driveway for me. They did a great job! I would highly recommend them."

"Kelleys Traditional Masonry has always delivered on time and in budget. Quality is always above and beyond our expectations as well."

"Nova showed up on time, performed the work at a high quality level. Happy with their service."

"As you can see from the list above, the property was in poor condition when acquired.  It was actually much worse than the inspections revealed, as much of the damage could only be determined once the work had begun.  For example, there were many parts where the siding was covering holes (i.e. no plywood or tyvek behind it); the roof damage was far more extensive than could be seen; many walls in the additions to the house were not properly framed; the sub-floor on one addition was rotted, and the joists were under-size; the beam supporting the garage apartment was under-size.
Although the house looked nice/had many nice features, it became evident that the work (additions and remodeling of the original house) had not been done by skilled or knowledgeable professionals, and had further deteriorated due to neglect and the weather.
We closed on the property in mid-December and had a very tight schedule to meet for moving in.
Mike Puckett and crew worked *through the Holidays* to ensure we met our schedule.  Throughout the process, he kept us well informed.  Whenever a new "surprise" came up (like the rotted subfloor) he made sure that we were aware of all our options.  I know enough about construction to understand that the cost quoted and options given were very honest.  I felt we received professional advice and first-rate work.  No up-sell/hard-sell/phony "problems" with Mike
Here's what we think about Mike Puckett Contracting... after the repair/renovation work is complete, we'll have more work we want done (an additional garage, etc.) - we are not even going to shop this work around: it's going to Mike Puckett
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"Given that this company has an A rating, I was appalled to discover that John was not upfront about his subcontracting and permitting practices.  We questioned a very large line item on the contract for "permits" and were told that in addition to the actual county fees, they needed to cover other "expenses" associated with the permits.  Huh?  In response we were told we could pull permits "in our name" and would not be responsible for Suncrest's fee.   We agreed, though now I know I wasn't exactly clear what he meant by "in our name".  When I first applied for the permits using Suncrest as the contractor, I was told by the county they are not licensed to do plumbing or electrical work.  I thought that was strange since my husband and I both remember John saying they do not use subcontractors.  John got very nervous and defensive when I asked him about this.  He told me they do contract out this type of work, though interestingly he could not initially remember the names of his subcontractors and was adamant that he did not want me to use their names on the permit.  In the interest of keeping things going, I ultimately got the permits online using my name as general contractor for a fraction of the cost Suncrest quoted and it took all of 30 minutes.   The down side is that I gave up any protection against shoddy work by doing this.  
I was home for a good part of the time the work was being done on our bathroom.  I know for a fact that there was never a licensed plumber or electrician in my home.  The guy doing the demo, tile and everything else did all the wiring and plumbing and there was never any discussion about it.  These were not overly complicated tasks in our case, but licenses are required for this work for a reason!    I suspect even if I did pay the fee for Suncrest to pull the permits, all of the work still would have been done by Suncrest's employee, with the extra fee going towards a kickback to the plumber and electrician who allow Suncrest to pull permits in their names.
Overall we were satisfied with the work they did.  Responsiveness to the initial contacts was very slow.  Work was started 2 months after we were told they would be available.
We had talked with a few other companies before Suncrest, but we were not comfortable with the rigidity of the offers and limited materials choices.  Suncrest's initial quote was very basic (and missing some key upgrades I thought I had mentioned).  However, John was willing to revise and add things until we were comfortable with the plan.  We chose all our own materials, which was good in our case, but also a lot of work.  I did not get nearly enough guidance from the contractor as to the amount of tile to order.  As a result, my tile order was significantly low, and by the time the work started 2-3 months after the tile was delivered, I had a very hard time getting enough matching tile to complete the job and was forced to use some unattractive pieces of tile I would have rather returned.  As I was buying the tile directly, this was left entirely to me to figure out.  It seems like at least at the start of the job (if not much earlier), someone from Suncrest could have looked things over to make sure the materials were adequate.
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"This was an Angies Deal.  Initial call and schedule for review of work went fine.  Owner reviewed work to be done to make sure it could be done in the alloted time and we discussed date for work to be performed.  I was told I would receive confirmation from their office of the date.  As the date approached and I still did not receive any confirmation I contacted the office.  It took several tries before I was able to speak to anyone.  The date was confirmed.  The owner showed up again thinking this was the initial walk through.  He apologized and indicated he had an issue with his office staff.  To his credit he was able to get workers in from another site that day.  The workers put door knobs on backwards (locks on the wrong side of the door).  After this was pointed out they redid them which cut into the time alloted.  They had problems finding the studs in the wall for hanging the pictures.  After they put multiple holes in the wall for just one picture I provided my own "stud finder" tool.  The faucet that was tightened was once again loose in a very short period of time.

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