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"Basement waterproofing and egress window"

"We needed a reliable contractor to fix problems with our foundation. Lux Foundation Solutions was recommended to us based on previous work by the West Virginian realtor we worked with for our house. First, Matt came out, performed an assessment and explained everything well. He was friendly and answered all my questions about the work being performed. That set the tone for a great experience! After the estimate was received I made an appointment. The day of the appointment Adamâ s team arrived exactly on time: I live somewhat remote and that his team was on time really speaks for the company and itâ s work culture and ethics! Adam and his team worked in the crawl space, which was difficult for me to get into. Adam kept me informed throughout the process and even took pictures after the job was done to show me the results. The quality of the work speaks for itself! Iâ m very happy to have hired Lux Foundation Solutions and they are my first company to call if another job needs to get done! I highly recommend the company for your crawl space work!"

"Bryan Rutherford and Austin Hicks did an outstanding job in leveling the concrete around my pool. They were very professional and attentive to what was needed to complete the work. I would definitely hire them again."

"Bobby and the Fortress Techs were very professional, considerate, and thorough. The difference we feel from the crawl space insulation from before to after is amazing. Within just a day or two that musty smell in the house that was coming from the crawl space was gone! Bobby kept us informed throughout the entire process and finished the project on time. I would highly recommend Fortress Foundations Solutions to everyone; we were extremely satisfied with the outcome and the high quality customer service we received."

"Capital Paving installed a new driveway for me. They did a great job! I would highly recommend them."

"Kelleys Traditional Masonry has always delivered on time and in budget. Quality is always above and beyond our expectations as well."

"It went great! Joel came out to my property to do an estimate right away, gave me an amazing price and was able to pour over my existing driveway and then run a new driveway all the way to the bottom of my property to my Detached Garage. The crews were very professional, the owners were involved in the paving process and they even ended up paving an extra area that was not a part of the original agreement with the leftover asphalt they had. I already recommended them to a neighbor as well as a colleague of mine. They are very reasonable, easy to deal with and kept everything very simple. I will definitely call them to reseal the driveway as the years go on."

"They showed up when they said they would, finished when they said they would, my patio looks awesome and I could actually afford it!!!"

"When we were looking at contractors for our project, we met five contractors and received five estimates.  There were a couple places where Suncrest really stood out.  First, they were the only contractor to provide a detailed estimate that allowed us to see how much each item would cost.  This made it easy for us to determine what things we could do ourselves and what was worth getting their help with.  Second, they were the only contractor to get ALL details of the project right in the estimate.  A lot of other contractors gave us estimates for items never discussed and failed to provide estimates for crucial items.  Third, when we did a walk through with John (Suncrest Builders President), we mentioned we wanted the renovated space to have hardwood floors.  Every other contractor said, "Yes, we can give you hardwood floors".  John was the only one to say, "Why do you want hardwood floors?  You have a concrete slab and hardwood floors wouldn't be the best choice."  We appreciated that he didn't just tell us what we wanted to hear, but instead provided solid advice. 







Through out the project,  Suncrest hired three separate sub-contractors: demolition, concrete, and flooring.  All the subcontractors they used were very clean, efficient, hardworking and professional.  For the demo and concrete, there seemed to be a significant delay in getting the subcontractors to our house.  The demo crew showed up 4 days later than planned.  The concrete crew showed up 3-4 weeks after planned.  The first two tasks of our project were demo and concrete, so at the beginning there were a few weeks where our house was sitting with no work being done.







Suncrest performed the framing, plumbing, electrical, drywall, and trim installation with their own staff. Everyone was extremely skilled, detailed orientated, and respectful.  There weren't as many delays to the project when Suncrest's employees were scheduled to work on our house.  Any delays were due to the nature of the project and not because they didn't show up.



 



Through out the project, we had very little difficulty getting ahold of John or Bryan (our Project Manager).  If we didn't get ahold of them the first time, 95% of the time they returned our calls/emails within 24 hours.  This was more than enough communication to make sure we could have our questions answered and feel comfortable with how the project was progressing.







During our project, there were a couple areas where Suncrest really shined.  First, we redid the floors in our kitchen.  The original floors were tile.  The tile needed to be removed and all the grout and tile adhesive had to be removed.  Due to the unexpected difficulty of removing larger pieces of grout, the tile removal took longer than expected, which meant the new floor installation was also delayed.  After Suncrest realized how difficult the tile was to remove, they had everyone at our house making sure EVERYTHING was ready so the flooring installation wasn't delayed any further.  Bryan (Project Manager) was on his hands and knees scraping off the grout vigorously.  Second, we had Suncrest install a light fixture on our home's exterior.  After the first attempt, we were not satisfied with the way the light was installed.  We called Bryan to have him take a look.  He also agreed that it was not acceptable.  The same day, he was out there fixing the light himself until we were satisfied.  By the time he was done, it couldn't have looked more perfect.  In both of these situations, Suncrest showed they will do what it takes to get the job done and will listen to feedback to make sure the end result is perfect for their client.







Overall, our experience with Suncrest was excellent.  We had little difficulty in getting ahold of them when we had questions.  They addressed any concerns we had.  The end product was exactly what we asked for and looks amazing.  There were some delays, but if you look at reviews for other contractors on Angie's List, you'll see that it's incredibly common.  After this experience, I look forward to working with Suncrest again on our future home renovations.


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"This was an Angies Deal.  Initial call and schedule for review of work went fine.  Owner reviewed work to be done to make sure it could be done in the alloted time and we discussed date for work to be performed.  I was told I would receive confirmation from their office of the date.  As the date approached and I still did not receive any confirmation I contacted the office.  It took several tries before I was able to speak to anyone.  The date was confirmed.  The owner showed up again thinking this was the initial walk through.  He apologized and indicated he had an issue with his office staff.  To his credit he was able to get workers in from another site that day.  The workers put door knobs on backwards (locks on the wrong side of the door).  After this was pointed out they redid them which cut into the time alloted.  They had problems finding the studs in the wall for hanging the pictures.  After they put multiple holes in the wall for just one picture I provided my own "stud finder" tool.  The faucet that was tightened was once again loose in a very short period of time.

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