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"Prompt, communicative, and excellent work!"

"Young man who came to do the job told us that they sent him to 3 wrong houses before they found ours. He proceeded to unclog the drain in the basement using the mechanical drain. Took him maybe an hour to clear it and also ran our sinks and toilets to make sure we wouldn?t have another problem. The young man left our house, however proceeded to sit in his running van, parked in my parking spot. I had no issues with this service until I saw the bill. $1000 to snake a drain for an hour? When we inquired about the bill they told us that their rate is 300$ an hour and that the job took 3 hours. In my opinion, if it takes you 3 hours to snake a drain, then someone should be fired or retrained at their job. My assumption is that their scheme involved sending this young man to multiple wrong houses and him sitting in my driveway for a prolong period of time, so that they could charge us for 3 hours of ?work.? "

"Fairly priced...great communication. Work was completed in a timely manner. Highly recommended."

"The technicians came on time, found the issue and presented an estimate SO QUICKLY, and the follow up visit is already scheduled! So impressed with their turnaround time, professionalism, and friendliness. 5+++"

"Timely and very fair price"

"I hired Merrimack Valley Plumbing to install a boiler in my home, and my experience was overwhelmingly disappointing. While the boiler functions, the installation process and quality of work raised numerous red flags. I want to share my experience to help others make an informed decision when considering this company. Installation Issues Code Violations: The exhaust is less than 3 feet from the gas meter, and the holes drilled in the joists for intake and exhaust are less than 2 inches from the bottom, both of which do not meet code requirements. Improper Venting: Both the exhaust and intake vents are installed too close to the ground (not meeting the 12-inch clearance required for expected snowfall) and are too close to each other (less than the 12-inch separation required). Unsealed Penetration: The hole drilled in the siding was left unsealed, creating a potential entry point for rodents. Condensate Drain Issues: The installed condensate pump is leaking and wasn’t tested. Additionally, rather than a permanent drain installation, they daisy-chained it into a pump for a portable air conditioner. Wiring Errors: The zones for the primary bedroom and second floor were wired backward, causing overheating in both areas. Missing Outdoor Sensor: The outdoor temperature sensor, critical for proper operation, was not installed. No CO Alarm: A carbon monoxide alarm was not installed, which is essential for safety. Unprofessional Workmanship: Trash, including a metal duct pipe, was left in the crawl space near live electrical wires. Process Concerns Permit Delays: The company failed to file permits before starting work. I only discovered this after contacting the town permitting office myself. Mismanagement and Delays: The project stretched far beyond the promised timeline, with repeated excuses about missing parts and limited crew availability, despite prior assurances that the job would be completed in two days. Broken Promises: They claimed a project manager would take measurements in advance to ensure a smooth installation, but no one came. Additionally, they rescheduled initially, promising a larger crew, only to send a single plumber on the first day. Misinformation and Deception Throughout the project, I encountered multiple instances where Merrimack Valley Plumbing provided misleading or false information: - They lied about the dates permits were filed. - They claimed delivery issues caused delays, though they should have anticipated these based on the advance photos provided. - They repeatedly shifted blame rather than taking accountability for the delays and issues. Overall Experience While the boiler itself works, the installation was riddled with code violations, safety oversights, and poor workmanship. Additionally, the company’s lack of transparency and repeated dishonesty made an already frustrating situation worse. I would not recommend Merrimack Valley Plumbing to others. Their lack of professionalism, disregard for safety codes, and failure to take responsibility for their mistakes created an unnecessarily stressful and costly experience."

"Seamless. From the moment of making the appointment with the sales rep to come out to the follow-up phone call, I could not have asked for this installation to go better at a difficult time. They listened to my concerns regarding the look on the outside of the house and the location of units inside. They assisted with all aspects of the Mass Save program making the application process easy. They took care of actual submission of the paperwork where most companies wanted to provide the info to me to then submit."

"I booked a service and was given a 4 hour window. The technician apparently arrived about 1 hour before the window, claimed to have called me but left no message and simply left with no availability during the actual 4 hour window that was promised. This is poor service and I have no heat. Unbelievable and unprofessional."

"Rob had recently replaced my kitchen and bathroom faucets and I called him to see if he could now replace my gas water heater. I was happily surprised when he said he’d be out within a couple of days and I was REALLY pleased with his estimate. For both jobs, Rob showed up when he said would and was both fast and efficient. He’s a great guy - dependable, reasonable, professional and focused on providing good service to his customers. Rob is my “go to” plumber from now on!"