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"worked OT and with water provider to get it done."

" Very prompt and courteous."

"They have started the work yet."

"Simpson said the water heater was leaking and replaced it at an extremely high cost. The leak, which was coming from a water pipe leak in the wall right next to the water heater and should have been seen when they were inspecting for the leak because the dry wall was visibly soggy and water logged, was “discovered” after the water heater was installed. It has taken weeks for a competent repair company to dry the walls and floors. While Simpson said the water heater was leaking, it was only five years old and I question whether it really was needed. Too late now to do anything but take their word, but I am suspicious. And I feel their charge for installation was excessive. L"

"Five Star Bath Solutions doesn't deserve even 1 star. Five Star Bath Solutions contacted me after I listed on Angi's List I wanted to remodel a bathroom. The employees are personable and pictures of completed showers look nice. I was tempted to use them because they could schedule the job within 3 to 6 weeks and told me it would take 2 to 3 days. I explained what I wanted to the salesman. She had Bo, her project mgr come to the house to ck the job before scheduling. The salesman told me Five Star used high quality materials. Bo told me they would move the vent, complete the drywall, set the new toilet supplied by me, fix a hole in the floor that opened to the basement and do flooring. While Bo stayed in the bathroom looking it over - the salesman and I sat at a table while she went over the prices. I am ashamed to admit I agreed to $13,316. I paid a $6,000 deposit. I didn't realize Bo made some changes to my plan. The Five Star installer showed up by himself. I asked if he would fix the hole in the floor first as it was dangerous. He replied: I don't do that. I asked if he would repair a few drywall holes when he put up the new drywall. He replied: I don't put up or patch drywall. I asked where the vent would be moved. He replied: I don't move the vent. Perplexed, I called Kristen the office mgr. I told her the installer was not prepared to do the items Bo said he would do. Also, I told her the materials looked cheap. Kristen told me I couldn't tell if the materials were cheap just by looking at them. She said they only installed showers and I must have misunderstood. I told her I would pay $1,000 for the small amount of demolition that had been done and to stop the job. I asked for my deposit back. She said she would get back to me. Later the owner of Five Star Bath Solutions called me. He said there was a misunderstanding. He wanted to keep $3,000 for materials ordered to stop the job. In retrospect I should have taken the loss and learned a lesson. He offered to deduct $3,816 from the shower price if I let the installer put the shower in. I caved and let them continue the job. The installer asked me where I wanted the seat installed. Bo had changed the shower to a smaller size. No one would have been able to stand comfortably if the seat had been installed. The shower cost me $9,500. The workmanship is poor. You can see where seams are poorly joined and caulk showing in spaces rather than finely and evenly seamed. The materials do look cheap especially a piece of trim they put up where there is a seam on the shower wall. When I interviewed a contractor to finish the bathroom. He asked if I wanted the shower replaced. I told him what happened and that I couldn't afford to replace it now but maybe next year. He said it was unfortunate I paid so much because one wall is bowed and the shower wall material didn't look like it could take a lot of use. I won't depend on Angi's List for referrels in the future."