Get matched with top water heater repair or service pros in San Francisco, CA

"It went very well and all the issues were resolved quickly. Adan was very professional and confident service person. We highly recommended Payless water heater and plumbing."

"Jaleen from Albert Nahmans is top notch , diagnosed the issue with an old furnace , fixed it and made recommendations for repairs and or replacement . A huge thank you!!"

"Amazing service and work! Helped us next day drain and refill our water heater for our annual service at a reasonable price. Will hire again!"

"Very good work from Francisco (hope i have his name right, my husband ha the contact). We were very happy with him, the company and the work. He repaired broken water main."

"Pedro installed a tankless water heater for me. Very professional and reasonable. Would hire him again."

"Short version:
They got the job done, but it took two visits and cost about 2-3 times more than it should have because they initially arrived with the wrong equipment and then recommended an unnecessary, expensive video scan.  The extra cost was due to their error and they should have covered at least some of it (if not all) but they refused.

Details:

Our sewer line backed up between our house and the street, and so I called In and Out to clear it.  They arrived with nothing but a hand snake because supposedly other equipment was in the shop.  The plumber was able to (temporarily) clear the obstruction with the hand snake.  Charge: $250, which also included cleaning the trap in one of our interior sinks.  So far so good (although if I'd known they'd come with just a hand snake, I would have done it myself...)
Two weeks later, the line backs up again, because the hand snake only punched a small hole in the obstruction rather clear it completely.  I called In and Out to come back with the correct equipment.  

This time they arrived with the proper equipment, including the full sized snake and water jet to clear the roots.  Given the previous failure to remove the blockage, they recommended sending the video camera down the pipes to diagnose the problem.  Problem = roots from the trees near the sewer line (surprise!).  They used the snake + water jet to remove the roots and clear the obstruction.  Now everything works.  Bill = another $775.  

 Why do they get a C grade?
Issue 1: they refused to refund any of the money from their first, failed intervention.  If they'd just arrived with the right equipment, we would have removed the roots on day one, sparing us another sewer back up and another expensive visit.  They brought the wrong equipment and didn't solve the problem -- there should be at least a partial refund.  Even an apology would have been nice.  But I didn't get either.   instead, we come to Issue 2

 Issue 2:  when they came back, they recommended an unnecessary (and very expensive) video scan of our system which just turned up the obvious problem of roots from the nearby tree.
Total cost was over $1000, for a job where most plumbers would have just gone in with the big snake + jet on day one and knocked out the roots for $250-400.   In and Out ultimately fixed the problem, but we had to endure 2 days of sewer back up and paid 2-3x what we should have.

On the plus side, they were always very prompt, professional, and friendly in person (aside from issues noted above)"

"Got a note from SFPUC for massive water use for the past several days, but no clear smoking gun. Was really worried and called Francisco asking for immediate help. He was at my house in 15 minutes and walked through all the most common culprits (toilets, etc), until we heard the water running outside and found that my kids had left the hose running. Paid him for his time and will definitely be calling him the future - amazing service. Kids learned a good lesson too."

"They did a number of things. Braced and restrapped water heater and ran copper line for pressure relief to outside. Unclogged master toilet and reseated. Bolted down second toilet. Reconnected clothes dryer vent. Repaired air gap/garbage disposal and drain line under kitchen sink, crawled under house and remove galvanized pipe straps and replaced with nylon pipe clamps. I was a contractor and used to do this work, o an very critical. They did an outstanding job. Went the extra mile several times. I was expecting a bill for a higher amount but they stuck with their estimate. I recommend them highly and would use them again!!"

"Needed to replace water heater urgently. I called Kenneth Asire around 5pm. He stopped by that same evening and by 9am the next day I had a new water heater installed. Very professional. I definitely recommend him!!"

"I’m applying ADU in my backyard, my architect recommended Altas Plumbing And Rooter to me. Aura who works in customer service has helped me schedule, answer questions, and deal with the city agency. She made my project work well. She is taking very good care of her customers. I am really satisfied with what Atlas has done for me. ��"