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"We were in the market to convert off oil and switch to a heat pump system. CRM Green Energy Consulting helped us every step of the way. They arrived on time and were very professional during the home assessment process. We agreed to the proposal and set up a time for installation the following week. Throughout the whole process CRM was communicating with us on progress. There was a placement issue for one of our mini-splits and one of CRM’s Carpentry team members came out and opened a wall and patched/painted like they were never there. Super friendly team members and very knowledgeable on green energy and home heating efficiency. At the end of the project they sat us down and taught us how to use the phone app for our GE mini split unit. They helped us fill out of MassSave rebate form as well! We couldn’t be happier with CRM Green Energy! We are so glad we chose them for our heat pump project!"

"R&B are great! They were able to come out and see the job and give me a price. They came back a week or so later and knocked it out in under 2 hours."

"Outstanding price and service! They provided the lowest of 4 quotes for replacing a boiler, quoted us 1-2 days of work and completed it within 1 day with a grade A team, which included co-owners Alan and Jamie. The whole crew (5 guys) were clean, conscientious, respectful and meticulous. The unit is working perfectly. I would choose them again."

"Contractor Recommendation: Norfolk County Heating & Cooling Our 1895 refurbished Victorian's 3rd-floor mini split unit needed repair. Leaking lines were replaced. A chemical reaction between the copper line and wrapped insulation caused pinhole leaks in the line set. Manufacturers recalled that the warranty had expired and the unit was cooling poorly. Four contractors were contacted for estimates. Owner Patrick and project supervisor Renato excelled. They quickly listened and explained the problem, process challenges, and possible solutions. The price given was accurate and a fraction of the others I received. That worried me until it became clear the other contractors had quoted outrageous pricesâ either their company was understaffed and didn't want the small project or thought the customer was ignorant. The other contractors pressured us to upgrade from line replacement to system overhaul. One refused to provide an itemized breakdown of the FIVE times Norfolk H&C estimate but continued contacting me to finalize the sale without changing the price or explanation. Renato visited the day before the appointment to take additional photographs and check his materials. On replacement/installation day, Renato and his assistant were punctual and polite, knocked and asked permission before entering the property, and were great to our small dog. They avoided disturbing a newly planted lawn and cleaned the house and area. Renato showed me the finished project, how he installed it, what he replaced, and its system testing. I highly recommend Norfolk County Heating & Cooling for any HVAC projectâ one of our most remarkable home contracting experiences."

"Jose and his crew were nothing short of terrific. Super communicative, very professional and thorough with their work. Didnâ t rush through and made sure they explained everything and took care as thought itâ s their home."

"He reattached the air condition hose to the vent but never came back with the part he said I needed and would not return my calls. He never finished the job. I hired someone else to complete his work. Beware."

"Very professional and very good work, super recommended!!"

"The owner came over to evaluate the issue i had with my boiler on same day that i called Was very professional and efficient explaining what needed to be replaced Would recommend"

"Terrible customer service He created giant messes and lied to me on multiple occasions. I will say anything to get the project and not actually answer questions. When they came to give the quote, I asked them where they would put the heat pump and I said behind the house, but when they went to install it, it would not fit behind the house according to code. I constantly had to hound them to finish the job. They started in the spring, and then they did not finish until the winter, after saying they could start in 2 weeks. They left me without heat on below-freezing days because they were not finished. They did not honor parts of the contract. charged for service even though the contract says it is free for 3 years. They tried to charge me for things they did not install(humidifier). Installed the ventilation system over some sill rot. I left gaping holes in my home for months. I had to hound them every step of the way to get them to do the next part of the project. They were replacing propane and oil with gas and did not tell me I had to remove the propane to do so, and then the town would not permit their work and I had to pay out of pocket for more conversions. I had to hound them to get permits, including an oil tank removal permit, which they never pulled and I still do not have! The end result was an expensive system that I think is misconfigured and ill-fitting for my home (it does not remove humidity properly). If you would like to do the project management yourself, hire this company. That said, there was one very nice technician, but I would not have them install anything."

"Two Heritage plumbers replaced a leaking silcock that was long in need of replacement at our home in Methuen, MA. The two plumbers did a great job, were very professional and had a great sense of humor. Very happy with the quality of work. Ted "