Get matched with top water heater repair or service pros in Sugar Grove, IL

"Very nice folks and did a great job on my water heater replacement"

"Dave did a great job with my broken water pipe, he fixed it fast and did a phenomenal job."

"Everything went a smooth as possible! No problems were found on either my A/C unit or hot water heater."

"Very professional from The evaluation of our leaking water heater to the installation of a first class heater two days later. Excellent service overall, would highly recommend."

"I called Dorian to replace our water heater. He came out that day and relaxed our water heater and adjusted some pipes. He was very professional and most importantly honest and reasonable with his pricing. I would highly recommend him."

"Quick, professional service: I didn't know they work for Home depot. The job was very well done and the ordering to installation process was very prompt."

"It is difficult to find a great company when you need a responsible business to come in to your home in an emergency.. Well look no further than Benjamin Franklin Plumbing… I was pleasantly impressed with their work ethics… the company called me with the names of the technicians and their arrival time… They arrived on time… introduced themselves..When they entered our home they covered their shoes.. and ask to be directed to the basement… they assessed the problem and immediately advised Us of the issue and the work and what it would cost… We agreed and the workers started removing the old water heater and installing the new American made hot water heater.. they tested the water in the house for chemicals and went over everything with Us… The men were courteous, knowledgeable, informative and respectful.. We are very pleased with Benjamin Franklin Plumbing.. and will call them for all Our Plumbing needs in the future…!"

"Their service was very good; they always come when I call for service; every time I hear problems on my furnace or air conditioning, they always check and make sure that everything is working well."

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I usually don't look forward to giving reviews because if I can't give a stellar review I'd rather not give any review -- just my nature. But with the Plumbing Doctor I have never had a better customer service experience than I had with John and his staff.

I had a pretty bad leaky outdoor faucet and when I saw the Big Deal for an outdoor faucet replacement I did an impulse buy hoping that's what I needed. John got back to me within the 2 days the deal said he would and we made an appointment within the next few days.

His serviceperson arrived on time and went to work. That's when we had a problem. When he was trying to change the assembly, it broke off inside of the wall between the inside and outside walls due to the way it was originally installed. He said he would have to open up my inside walls to get to it, which to me was not so much the problem as it was to getting to the wall as I have a one piece desk-hutch unit that hugs that corner of the wall and basically is non-moveable. Lucian (the plumber) had John call me and said even though opening up walls is not part of the basic service, they would cover it because the pipe broke while the technician was working on it. Whew! I was not ready for major plumbing expenses for a leaky faucet.

Lucian had to take apart some panels under my desk and make 2 holes in the wall before he able to fix and replace the broken section of pipe. When he was finished he said I would have to get someone else to fix the holes as he didn't know how to do that. I was a little disappointed but more concerned that mice or bugs would come in from the outside. About an hour later John called to ask if I was happy with the work done and I told him I still had holes in my wall, he said he wanted me to be "100% satisfied" and said he would send someone over to get them patched. Since that was a Friday, I received a call on Monday from a different gentleman who made an appointment for the next day to finish the job. He brought pieces of drywall and spackle and finished the job. He offered to come back when the plaster dried to sand it down but I told him not to bother that I would worry about it when I repainted the room since the patching was hidden behind the desk panel. He put everything back, cleaned up and wanted to make sure I was a satisfied customer. I cannot believe it. These guys were really concerned about getting the job done, on time and correctly. I would trust them with any plumbing job in the future. And, by the way, the faucet works great and doesn't leak!

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"Two technicians showed up. Very curious. Found the cable connecting the water heater to the wall outlet loose."