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"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"Could not have gone smoother, owners were a pleasure to work with, installers were very knowledgeable and polite, as well as on time and communicated well. All of my crawlspace was immaculate and all debris was cleaned up. Only problem was a small leak from copper tubing (apparently bumped and started small leak) which was addressed immediately and fixed.
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"The contractor performed an outstanding installation. The first visit, he assessed the work to perform, then walk me through the process he would perform. He offered various units to accommodate my requirement before I decided on the best option. On the day of the installation, he arrived on time, took the necessary safety precautions, did the installation and then walk me through the process of what he performed and showed me the operations. His quality of work (A+) and the cost (A+) met our expectations."

"Better than expected. Phil was the only contractor that responded AND came to my house on the same day that I called all the other contractors. He provided me the potential problem for my heat pump issues on the phone that eventually was confirmed during his initial visit and then during disassembly of the old duct system. He was very helpful in providing me additional savings and existing tax credits for the Attic Breeze vent system installed including for the heat pump providing me with the forms. Swift service done on a short time from initial call to complete installation (less than 1 week and completed installation in 7 hours). Great job by the technicians on the installation and housekeeping after the job was completed. Ben A."

"it went out very good, i was advise to replace the fan pf the central air very soon."

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"I highly recommend Mr. Danforth's services with The Fireplace Doctor!  He was professional and did a thorough job.  The level of service went above and beyond my expectations, especially since I had purchased the service via the discounted "Big Deal" promotion here on Angie's List. We are new homeowners of an 8 year old house. The previous owners had installed a low-lying deck which blocked outside access to the dryer vent.  Because of an excessively long, elbowed vent pipe that practically runs the length of the house, Mr. Danforth was only able to initially clean a partial section.  He was willing to return--  free of charge -- within the week, to allow us time to remove a few deck boards to expose the outside vent.  Of course, the vent was completely blocked with lint.  Mr. Danforth was able to remove approximately 8 years worth of lint debris.  This fire hazard has been removed and is no longer a threat to my family.  I feel blessed that I made that call to The Fireplace Doctor! Our clothes, despite the use of fabric softener, no longer have a stale smell to them. The drying time has been cut in half!  Because of this, I look forward to my reduced electric bill. Thank you Fireplace Doctor."

"My air conditioner was not working so I contacted my home warranty service and they sent a local company representative to checkout the problem. It was a capacitor - the technician installed the part and it has been working ever since."

"Very easy and smooth project from start to finish. Great equipment and professional installation."

"we have not had the installation completed yet, so I will update review after. However, their sales and communications have been great thus far."