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"2/3/2021 - Glad to have found Pro Sky Wow, what a great experience I just had with Pro Sky! Our heat pump went out during an impending snowstorm. Two companies on Thumbtack were quick to respond. Pro Sky got the nod because they could dispatch a technician immediately. It mattered when our house was getting so cold so fast. It also helped that Frank explained clearly his companyâ s approach in his initial response. As soon as I confirmed the appointment with Frank, I received a text giving an ETA for technician William to come by. Oh, another thing I like about Pro Sky is they use the Housecall Pro platform to send me appointment info, estimates, and receipts. All were super clear, and the platform was so convenient. Back to William, he arrived promptly wearing a mask and minding his distance. He listened patiently to the long history of issues weâ ve had with our Carrier Infinity thermostat before setting out to run the diagnostic tests on our heat pump. The tests confirmed the system was in good shape, the problem was with the thermostat. William took the time to explain our options for a thermostat replacement and addressed all of our questions and concerns without trying to sell us any particular product (or service for that matter). That is how you earn trust and respect from your potential (and repeated) customers. We would like to rewire our full system to use a third-party thermostat, and we will request William for the job. Thanks Pro Sky! 8/18/2021 - A happy customer is a repeat customer Last week was my fourth service call to Pro Sky: (1) system rewired & thermostat replacement, (2) water heater replacement, (3) HVAC Spring services, and (4) A/C start capacitor replacement. Our A/C stopped blowing cold air on a near-100-degree day last week. Who you gonna call? Of course, I called Pro Sky. Frank reassured me he would always have availability for a loyal customer. A different technician this time, the process was the same. I received a text with a link to Housecallproâ s job description, arrival window, and estimate ($45 for a diagnosis visit). Santo arrived on time, made a quick diagnose (bad capacitor), provided a reasonable price quote for a replacement which we agreed to. He replaced the dual capacitor, did a health check of our A/C system and was done in about 30 minutes. Super efficient! The service fee was waived in our final bill. Our A/C has been running fine ever since. Thanks again, Pro Sky!"

"I wanted to express my utmost satisfaction with the outstanding service and experience I recently had with your team. From the initial consultation to the completion of the heating system installation, every step was handled with professionalism and efficiency. The technicians demonstrated extensive knowledge, ensuring that the system met my specific needs. The punctuality and attention to detail were remarkable, making the entire process seamless and stress-free. I highly recommend X&M to anyone in need of heating and cooling services. Thank you for your exceptional work !"

"This company was the only one who responded, arrived and fixed our best pump. We had others that called back and made arrangements to come with a no show. Excellent service! Thank you!"

"Friendly repair technician"

"They did a wonderful job. My home had no central air, and now we have heat and AC. They made sure to place vents in good locations. Very greatful!"

"These guys are my go to HVAC guys. Impeccable honesty and integrity ! Incredibly knowledgeable and professional."

"Gerald was very responsive and even went the extra mile to get additional parts to install my thermostat and replace the squirrel cage on my furnace. Price was reasonable too! Thanks Gerald! I’ll be calling you again.."

"Premium Home services is a scam..their customer sevice does not do anything about refunding back expensive, terrible and unfinished work. They hang up on you and give you the run around to speak with a so called manager. They send a so called professional to do the work, ask for a ridiculous amount of service call out fee and don't finish the job. The tech was unorganized and shows up hours late. Don't recommend the company."

"I have been a customer for a very long time and this scheduled maintenance and dryer vent cleaning was done by Cesar. I have to say he is one very thorough technician and I was very pleased with his inspection and vent cleaning. His service was so different than some of the ones I've had before. I even had one inspector tell me he didn't need to check in my attic which houses one of our two units. Let me tell you about Cesar, he even cleaned up behind my dryer for me. This is something that is rare in customer service. I have my HVAC seasonally maintenanced and never had a inspector be as thorough as him. The pictures he took and explained to me and the one problem he found that no other inspector had found in all this time. I tried to spare him from the attic heat for the repair and have him return on another day in the morning but he didn't mind going back in there to fix the problem for us although it was in the dead heat of the day. I just hope the company sees this review and knows what a good technician they have in Cesar."